Safron O'Sullivan
Cork,Ireland
Summary
Detail-oriented Membership Officer with over seven years in financial services. Specialises in problem resolution and member satisfaction improvement. Resourceful team player with strong training and mentoring skills. Thrives in fast-paced, goal-oriented environments that prioritise efficiency and workflow enhancements.
Overview
1
1
Certification
4
4
years of post-secondary education
10
10
years of professional experience
Work history
Membership Officer
Elevate Credit Union / Synergy Credit Union
Fermoy
2019.07 - Current
- Managed daily membership application approvals, maintaining accurate records in line with the membership policy and AML/CFT regulation.
- Played key role coordinating membership application implementation and digitalisation via app delivery.
- Ensured compliance with legislative and policy requirements for dormancy notices and juvenile reclassification.
- Assist the MLCO to Improve compliance by maintaining transaction monitoring records, PEP & Financial sanction escalations, and screening decisions.
- Provide recurring membership performance reports to membership committee and board of directors monthly.
- Submit ISBAR documentation to Central Bank of Ireland for processing.
- Handled STRs submissions promptly, maintaining compliance during MLCO absence.
- Responsible for the monthly compliance report to TPML.
- Propose changes to policies & procedures by referral to senior management or the board of directors
- Participate in ongoing AML/CFT staff training and policy update sessions.
- Maintain a record for exceptional circumstance documentation, considering financial inclusion.
Marketing manager
The Heron Cafe
Fermoy
2018.01 - 2019.07
- Implemented SEO practices, increasing website visibility and attracting more organic traffic.
- Established partnerships with local suppliers, enhancing company reputation and expanding outreach.
- Grew customer base through targeted social media marketing campaigns, driving engagement and brand awareness.
- Aligned marketing objectives with business goals, ensuring coherent strategy implementation.
Community services administrator
Fermoy Sport & Culture LTD
Fermoy, Ireland
2016.03 - 2019.07
- Advanced local community initiatives through administration duties that supported effective group development.
- Facilitated monthly Fermoy Forum meetings, taking minutes and ensuring follow-up on action outcomes.
- Project manager for Fermoy Festival 2017.
- Collaborated with Cork County Council, Heritage Council Ireland and other governing bodies to ensure funding was utilised for the community.
- Played a key role in the initial establishment of Blackwater Valley Makers Fermoy.
- Delivered monthly updates to Fermoy MD, highlighting community group growth and improvements to facilities.
Education
Certificate of Higher Education - Credit Union Operations - CUA, CUG, CUC
LIA
Ireland 2021.01 - 2021.09
Certificate of Higher Education - QFA Regulation, QFA Loans - APA
LIA
Ireland 2021.09 - 2021.12
QQI Level 6 - Business studies
Mallow College of Further Education
Ireland 2013.09 - 2015.05
QQI level 6 - Complimentary Health Therapy
Cork College of Commerce
2008.09 - 2010.04
Skills
- Quality Assurance
- Problem-solving
- Team building
- Leadership
- Public speaking
- Calm under pressure
Certification
Full clean driving licence
References
References available upon request.
Affiliations
- Gaelic Football
- Running
- Weightlifting
- Reading
Accomplishments
Volunteer with Fermoy GAA 2022
Current LGFA player
Compete Cork Mini Marathon annually
Timeline
Certificate of Higher Education - QFA Regulation, QFA Loans - APA
LIA
2021.09 - 2021.12
Certificate of Higher Education - Credit Union Operations - CUA, CUG, CUC
LIA
2021.01 - 2021.09
Membership Officer
Elevate Credit Union / Synergy Credit Union
2019.07 - Current
Marketing manager
The Heron Cafe
2018.01 - 2019.07
Community services administrator
Fermoy Sport & Culture LTD
2016.03 - 2019.07
QQI Level 6 - Business studies
Mallow College of Further Education
2013.09 - 2015.05
QQI level 6 - Complimentary Health Therapy
Cork College of Commerce
2008.09 - 2010.04