Sachin Santhosh Kumar
Summary
System Analyst with a proven track record in designing robust solutions for business operations at Automatic Amusements, leveraging SQL, Excel proficiency, and Power BI to enhance workflows and functionalities. Former Floor Manager at D1 Casino, adept at maintaining customer satisfaction and resolving complaints with diplomacy, while overseeing cash handling procedures to ensure accuracy. Skilled in analysing data and user feedback to implement system changes and improvements. Career goals include further developing expertise in Python to drive innovative solutions in system analysis.
Overview
7
7
years of professional experience
Work History
System Analyst
Automatic Amusements
Dublin, Ireland
09.2023 - Current
- Analysed system requirements and specifications to design robust solutions for business operations.
- Captured user feedback to refine system change requirements.
- Initiated system updates to streamline workflows and introduce new functionalities.
- Analysed data from databases and presented findings using SQL, Excel, and Power Automate.
Floor Manager
D1 Casino
Dublin, Ireland
04.2019 - 08.2023
- Oversaw cash handling procedures and till reconciliation, ensuring accuracy and minimising discrepancies.
- Resolved customer complaints diplomatically, providing solutions that boosted overall satisfaction rates.
- Analysed customer feedback to identify areas for improvement, implementing changes that enhanced the shopping experience.
- Assisted customers with enquiries, issues and complaints, contributing to high satisfaction levels.
Education
Master of Science - Masters In Data Analytics
Dublin Business School
Dublin01-2019
Bachelor of Science - Bachelor of Technology in Computer Sciece
Amrita School of Engineering
Kollam,India01-2017
Skills
- SQL
- Excel proficiency
- Data analysis
- Power BI
- PYTHON
Timeline
System Analyst
Automatic Amusements
09.2023 - Current
Floor Manager
D1 Casino
04.2019 - 08.2023
Master of Science - Masters In Data Analytics
Dublin Business School
Bachelor of Science - Bachelor of Technology in Computer Sciece
Amrita School of Engineering