Sabrina Rooney
Donaghmede,Ireland
Summary
Offering strong organizational and communication skills, paired with keen ability to adapt and learn quickly. Knowledgeable about managing administrative tasks, coordinating team efforts, and maintaining high standards of accuracy. Ready to use and develop problem-solving, time management, and leadership skills in an Executive Officer role.
Overview
14
14
years of professional experience
Work History
Customs Officer Trade and Facilitation
Revenue Commissioners
Dublin, Ireland
09.2023 - Current
- Assessed classification of goods accurately, ensuring correct levies were applied.
- Assisted in the training of new officers to enhance team performance.
- Facilitated smooth import and export operations by offering guidance to businesses on custom duties and restrictions.
- Implemented rigorous checks on taxable goods, ensuring proper revenue collection.
- Ensured compliance with customs regulations by conducting thorough inspections of incoming shipments.
- Liaised regularly with shipping agents and freight forwarders, fostering good working relationships.
- Used case management systems, assigning and taking responsibility for my own cases.
- Developed comprehensive reports on customs activities, providing valuable insights for management decisions.
- Provided customer service both face to face and on the customs helpline.
- Provided excellent customer service for improved passenger experiences at port entry points.
Emergency call operator
H.S.E. National Ambulance Service
Tallaght, Dublin
11.2017 - 09.2023
- Assured distressed callers by providing support and reassurance during critical moments.
- Demonstrated strong problem-solving skills to manage unpredictable scenarios effectively.
- Consistently adhered to operational procedures and guidelines strictly whilst dealing with emergencies.
- Navigated complex computer systems swiftly for efficient call handling.
- Worked collaboratively within a team environment providing support where needed.
- Documented all calls meticulously, maintaining accurate records for future reference.
- Managed high levels of stress effectively, maintaining a calm demeanor under pressure.
- Listened actively to caller concerns, questions and priorities.
- Served as first point of contact for callers seeking emergency support.
- Employed typing speed and accuracy to generate notes while speaking to callers.
- Managed and escalated complaints effectively, resulting in positive outcomes.
- Trained new staff members, promoting skill development.
Childcare centre manager
Bo Peep Creche and Montessori
Kinsealy County Dublin, Ireland
06.2015 - 08.2017
- Worked directly with Tulsa to achieve excellent standards in the childcare facility.
- Carried out risk assessments to ensure compliance with relevant regulations.
- Handled the day-to-day running of Bo Peep, ensuring high levels of productivity and progression.
- Dealt with complaints in a quick and efficient manner.
- Obtained documents, clearances, certificates and approvals for staff.
- Developed comprehensive child-centered curriculum with focus on learning through play.
- Carried out day-to-day duties accurately and efficiently.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Supervised employees to ensure adherence to protocols.
- Recruited and hired qualified candidates for vacant and new positions.
- Trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Led team of five childcare professionals, cultivating a supportive work culture.
- Liaised with parents and the H.S.E addressed inquiries, and provided solutions.
- Ensured cleanliness and maintenance of facility, adhering to health and hygiene standards.
- Handled enrolment procedures efficiently resulting in increased admissions over time.
Early childhood assistant
Bo Peep Montessori School
Kinsealy County Dublin, Ireland
09.2011 - 06.2015
- Built positive, professional relationships with children and family members, providing a safe, trusting care environment.
- Assisted with activities, promoting personal growth and independence.
- Established trusting, respectful relationships with children, offering security and comfort.
- Provided support and guidance to children and families in difficult situations.
- Supported educational, physical and mental development.
- Initiated and led creative activities, aiding positive child development and enjoyment.
- Utilized skills in behavior management to aid positive, productive nursery environments for optimal child development.
- Maintained comprehensive child learning records, sharing growth and improvement with key caregivers.
- Consulted with families to discuss activities and behaviors of each child.
- Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.
- Supervised field trips whilst maintaining safety protocols at all times.
- Established open communication channels with parents, resulted in heightened understanding and cooperation from both sides.
- Administered first aid during minor accidents ensuring quick recovery of the child involved.
Education
AMPDS Diploma
International Academies of emergency dispatch
Utah /2017 - /2024
FETAC level 5: Special needs assisting and Childcare
Marino College of Further Education
Ireland /2010 - /2011
Leaving Certificate
Fingal Community College
/2006 - /2007
Skills
- Strict confidentiality adherence
- Conscientious attitude
- Confidentiality and GDPR adherence
- Managing performance
- Regulatory compliance
- Relationship Management
- Excel proficiency
- Professional composure
Timeline
Customs Officer Trade and Facilitation
Revenue Commissioners
09.2023 - Current
Emergency call operator
H.S.E. National Ambulance Service
11.2017 - 09.2023
Childcare centre manager
Bo Peep Creche and Montessori
06.2015 - 08.2017
Early childhood assistant
Bo Peep Montessori School
09.2011 - 06.2015
AMPDS Diploma
International Academies of emergency dispatch
/2017 - /2024
FETAC level 5: Special needs assisting and Childcare
Marino College of Further Education
/2010 - /2011
Leaving Certificate
Fingal Community College
/2006 - /2007
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