RYAN TINASHE VENGWA
Cashel
Summary
Highly organized and dependable professional skilled in effectively managing multiple priorities while maintaining a positive attitude. Demonstrated success in meeting team goals by willingly taking on additional responsibilities. Known for fast learning and eagerness to acquire new skills and knowledge.
Overview
13
13
years of professional experience
Work History
Responsible Gambling Manager
Rednines Gaming Ltd
Dnipropetrovsk, Ukraine (Remote)
01.2021 - 08.2023
- Developed and implemented comprehensive responsible gambling policies and procedures to ensure compliance, while also ensuring that customer support channels are readily available and effectively utilized by patrons seeking assistance
- Communicated with customers through phone calls, live chats, and emails, providing timely and empathetic support while adhering to responsible gambling guidelines
- Conducted regular training sessions for staff to increase awareness and understanding of responsible gambling principles, emphasizing the importance of empathetic and knowledgeable customer support interactions across all communication channels
- Collaborated closely with regulatory agencies to develop strategies for effective responsible gambling promotion and protection, emphasizing the role of customer support in facilitating responsible gaming practices through various communication mediums
- Communicating effectively with players and address comments and concerns via Live Chat, Email, and Phone
- Troubleshooting technical issues to assist players in creating accounts and ensuring an enjoyable gaming experience
- Assist players with promotions, loyalty programs, and terms and conditions
- Perform payment approvals while following processes to identify Fraud, AML, and risk
- Other duties as necessary and/or assigned
Customer service representative
Rednines Gaming Ltd
Dnipropetrovsk, Ukraine
12.2019 - 01.2021
- Skilled in engaging with customers via phone, live chat, and email to provide clear and effective responses
- Proficient in identifying and resolving technical issues to ensure a smooth gaming experience for customers
- Experience in delivering empathetic and timely support to address customer inquiries, complaints, and concerns
- Understanding of responsible gambling policies and industry regulations, ensuring compliance in all customer interactions
- Ability to work closely with internal teams and external agencies to resolve customer issues and maintain service quality
- Capable of managing multiple customer interactions simultaneously, with effective prioritization of tasks
- Familiarity with online casino platforms and software, guiding customers through account setup and troubleshooting
- In-depth understanding of casino promotions, loyalty programs, and terms and conditions to assist customers effectively
- Flexibility to handle various customer issues and adapt to changing customer service needs
Storekeeper
Self Employed
Harare, Zimbabwe
08.2016 - 12.2018
- Opening and Closing: Ensuring the store is opened and closed on time
- Cash Management: Handling cash transactions and maintaining accurate records
- Security: Implementing security measures to prevent theft or loss
- Selling: Assisting customers with product selection and making sales transactions
- Customer Service: Addressing customer inquiries, concerns, and providing assistance
- Upselling: Recommending additional products to customers to increase sales
- Display: Arranging and maintaining attractive product displays
- Layout: Organizing the store layout for optimal customer flow and product visibility
- Promotions: Implementing promotions and sales displays to drive customer interest
- Record Keeping: Maintaining accurate records of sales, expenses, and inventory
- Bookkeeping: Managing financial records for tax purposes
- Documentation: Keeping track of invoices, receipts, and other relevant documents
- Negotiation: Negotiating terms with suppliers to ensure favorable conditions
- Relationship Building: Establishing and maintaining positive relationships with suppliers
Stock clerk
Shoppa Stopper Supermarket
Harare, Zimbabwe
02.2011 - 01.2016
- Maintained neat and clean store areas in line with health and safety policies
- Minimised reporting errors when working in fast-paced environment with high volume of inventory
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities
- Controlled best before dates to properly utilise stock
- Managed stock rotations to balance inventory of perishable products and minimise wastage
- Weighed individual items, boxes and containers and documented official numbers
- Compiled counts and prepared documentation for incoming and outgoing stock
- Helped coordinate incoming deliveries, sorting and distributing stock based on immediate requirements
Education
GCSEs - Ordinary Level
Rusununguko High School
12.2009
Higher National Diploma - Building and Civil Engineering
Dnipro University of Technology
07.2023
A-Levels - Economics and Management of Business
Face To Face Academy Harare
11.2011
Skills
- Data protection
- Data management
- Telesales techniques
- Problem solver
- Data Entry
- Basic computer knowledge
- Customer sales support
- Stock management
- Verbal and written communication
- Teamwork and collaboration
- Extensive organisational skills
- Critical thinking
- Outstanding customer service
Languages
English
Personal Information
Nationality: Zimbabwean
Drivers License
Full Irish Category B
Timeline
Responsible Gambling Manager
Rednines Gaming Ltd
01.2021 - 08.2023
Customer service representative
Rednines Gaming Ltd
12.2019 - 01.2021
Storekeeper
Self Employed
08.2016 - 12.2018
Stock clerk
Shoppa Stopper Supermarket
02.2011 - 01.2016
Higher National Diploma - Building and Civil Engineering
Dnipro University of Technology
A-Levels - Economics and Management of Business
Face To Face Academy Harare
GCSEs - Ordinary Level
Rusununguko High School