Summary
Overview
Work History
Education
Skills
Interestsachievements
Languages
Work Availability
Interests
Timeline
Ryan Atkinson

Ryan Atkinson

Senior Regional Manager
London

Summary

I am a results-driven leader with a passion for fostering high-performing teams. With over 15 years of experience across diverse industries, including global logistics (A.P. Moller Maersk), entrepreneurship, and e-commerce (Amazon), I have a proven track record of delivering exceptional outcomes in challenging environments.

My people-first approach empowers teams to excel, leveraging their unique strengths to achieve shared goals. I'm skilled at adapting to change, problem-solving creatively, and building strong relationships. My MBA from Warwick Business School provides a solid foundation in strategic thinking and entrepreneurship.

Overview

16
16
years of professional experience
3
3
years of post-secondary education

Work History

Senior Regional Manager - On-the-Road Operations

Amazon UK
London
10.2021 - Current
  • Senior Regional Manager for On-the-Road Operations. Covering 21 warehouses in UK and approx one third of Amazon UK's last mile delivery volume
  • Partnering with Delivery Service Providers to provide >8000 drivers (peak time) working on behalf of Amazon in the UK, delivering 1M packages daily (or up to 1.4M on peak days). Successfully delivered 328M packages in 2023.
  • Led multiple UK firsts for Amazon Logistics, including walker deliveries, eBike deliveries, river freight trials, HubDP, Pinnacle DSP expansions project, OTR scorecard.
  • Executive Sponsor of Amazon Operations Black Employee Network (a multi-award winning affinity group), UK lead UK Safety and Quality pillars for On-the-road in 2024

Senior Operations Manager

Amazon UK
London
03.2021 - 09.2021
  • Senior Operations Manager for Outer North London Area, overseeing existing delivery stations in DHP1 (Hemel) and DLU1 (Luton). Launching 3 new delivery stations into the area in 2021 (Harlow, Luton and Slough)
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members, leading to a improvement in Amazon Worldwide scorecard ranking for all sites over the timeframe

Senior Delivery Station Manager

Amazon UK
London
6 2020 - 03.2021
  • Led and Managed the Amazon Logistics Delivery Station in Romford, taking over the biggest single cycle sortation (June) in Amazon Logistics, overseeing a 33% peak volume growth YoY with a 600+ team of associates and 900+ dedicated drivers, successfully delivering 141k packages on our busiest day, and a total of 25 million packages in 2020
  • Navigated the site safely through record breaking volumes during the uncertainty of the global pandemic, and localized lockdowns, whilst delivering a notable safety, quality, speed and cost metric improvement in just 2 months: - First Day Delivery Success - 98.99 (May 20) to 99.20 (Jul 20) - 0.21% improvement - Parcel Not on Van DPMO - 735 (May 20) to 314 (Jul 20) - 57% improvement - On time Dispatch - 77.67% (May 20) to 95.31% (Jul 20) - 17% improvement - Cost per shipment - 12% cost per shipment reduction in May 20 to Jul 20
  • Led the site through a record breaking peak in 2020, delivering strong YoY improvements in all major safety quality, speed and cost metrics
  • Oversaw the installation of a upgraded raised conveyors system (£2 mil capex), the build of 56 electric vehicle charging points, and improving associate safety scores from 15% unfavorable (Aug 20) to 9% (Jan 21).

Delivery Station Manager

Amazon Logistics
London
01.2019 - 06.2020
  • Led and Managed the Amazon Logistics Delivery Station covering key central London geography, overseeing a 57% peak volume growth YoY with a 400+ team of associates and 550+ dedicated drivers, successfully delivering 94k packages on our busiest day, and a total of 13.9 million packages in 2019
  • Designed and implemented a strategy to turn around customer delivery and cost metrics, improve engagement across large workforce, deliver compliance standards and drive Health and Safety improvements
  • This resulted in complete turnaround and revitalisation of site, achieving complete shift in site metrics, breaking every site record for service and quality metrics in the process: - Dispatched shipments - 1.20 M (Dec 18) to 1.84 M (Dec 19) - 53% improvement YoY - First Day Delivery Success - 97.33% (Dec 18) to 98.59% (Jun 20) - 1.26% improvement - Parcel Not on Van DPMO - 7,309 (Nov 18) to 145 (Jun 20) - 98% improvement - Sortation Sort Compliance - 98.42% (Nov 18) to 99.65% (Jun 20) - 1.23% improvement
  • Spearheaded and implemented new staging and dispatch processes, wave plans, Late-order-cut-off, Container2.0, Multi-Cycle-Operation, Project Jedi, AmazonDay sideline, Return to Locker, and Amazon UK's first Electric Delivery Vehicle Trial.

Operations Manager

Amazon Logistics
10.2018 - 01.2019
  • Coordinated the launch of three new exchange points, overseeing 15k daily packages during peak 2018
  • Wrote the 2018 peak white paper for Bristol and three exchange point, overseeing the peak readiness and ramp plan
  • Oversaw the rollout of Routing 2.0

Founder

3MindBytes
01.2018 - 03.2018
  • Started 3MindBytes, a small scale Crypto Currency Mining operation, mining Etherium, Litecoin, and various AltCoins
  • Sold after 3 months for an annualised ROI of 190%.

Country Manager (both businesses)

P.M. Group (T) Limited
08.2013 - 07.2016
  • Started first and only Trellidor franchise in Tanzania
  • Ran daily operations, managed 9 FTEs, and oversaw a total 1.5-year turnover of USD 850K
  • Established systems and processes, (incl.) manufacturing, managing payments and accounts, planning and executing installation, Customer Relationship Management system, and cost analysis
  • Coordinated staff hiring and talent development (6 FTE)
  • Conducted training in skills (installation, structural requirements, stock planning) and in customer interaction (presentation, service, appropriate dress etc.).

East Africa Customer Service Manager

A.P.Møller-Maersk Group / Safmarine
11.2010 - 07.2013
  • Oversaw customer service organisation of 25 FTEs across 8 branches in 5 East African countries (Rwanda, Burundi, Kenya, Tanzania, Uganda), touching a daily turnover of USD 600K per day
  • Spearheaded restructuring programme, identifying unproductive personnel, recruiting and developing talent of 8 new employees, and setting KPIs
  • Grew customer satisfaction from 5% in 2012 Q1 to 22% in 2013 Q2
  • Nurtured soft skill development among staff as regional leader for 'Living Orange': an in-house, behavioral guiding programme teaching appropriate client interaction, email etiquette, computer training, etc
  • Implemented a merged department structure, enabled teams to make joint decisions, and moved from task-oriented silos into comprehensive, customer-oriented relationship management
  • This was implemented globally.

Agency Business Performance Manager

A.P.Møller-Maersk Group / Safmarine
07.2008 - 08.2010
  • Directed review and standardisation of cluster and country agency performance levels for sub-Saharan Africa (13 clusters, 48 countries)
  • Spearheaded three initiatives, each recognised as corporate best practice and developed into globally-implemented projects: - Constructed comprehensive metrics, systems, and tools for target setting, trend analysis, and performance management
  • System expanded for global use
  • Set up service center in Manilla
  • - Initiated systematic review of customer service survey data using regression analysis
  • Synthesised detailed findings with managers to empower them to prescribe action steps, improving overall scores
  • - Created management reporting and analytical tools to enable improved decision-making among the regions 48 countries, allowing managers to deep-dive into detailed KPIs to investigate performance and develop recommendations.

Education

MBA - Business Administration And Management

WARWICK BUSINESS SCHOOL, Warwick, UK
09.2016 - 01.2018
  • Strategy
  • Entrepreneurship
  • Leadership

Other -

Maersk International Shipping Education, South Africa
12.2004 - 12.2006

Completed 2-year Fast Track Management Program, included academic subjects like Economics, Statistics, Maritime Law, and Investment, requiring lectures at 6-month intervals and personally-motivated study.

Skills

Team Development

Interestsachievements

  • Ultra Endurance sportsman, having completed multiple ultra distance running, cyling and swim events.
  • Completed multiple Ironman Triathlons
  • Previous General Manager for DH3 (social running club of 200+ members)
  • Chief dishwasher packer

Languages

English (fluent)
Proficient
C2
Afrikaans (conversant)
Upper intermediate
B2
Swahili (conversant)
Intermediate
B1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

Triathlon

Ultra distance running, cycling, swimming

Socialising, good food & company

Timeline

Senior Regional Manager - On-the-Road Operations - Amazon UK
10.2021 - Current
Senior Operations Manager - Amazon UK
03.2021 - 09.2021
Delivery Station Manager - Amazon Logistics
01.2019 - 06.2020
Operations Manager - Amazon Logistics
10.2018 - 01.2019
Founder - 3MindBytes
01.2018 - 03.2018
WARWICK BUSINESS SCHOOL - MBA, Business Administration And Management
09.2016 - 01.2018
Country Manager (both businesses) - P.M. Group (T) Limited
08.2013 - 07.2016
East Africa Customer Service Manager - A.P.Møller-Maersk Group / Safmarine
11.2010 - 07.2013
Agency Business Performance Manager - A.P.Møller-Maersk Group / Safmarine
07.2008 - 08.2010
Maersk International Shipping Education - Other,
12.2004 - 12.2006
Senior Delivery Station Manager - Amazon UK
6 2020 - 03.2021

Similar Profiles

CREATE PROFILE
Ryan AtkinsonSenior Regional Manager