Ryan Hanratty
Sales assistant
Dublin,Ireland
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Sales assistant
Eci lighting
Dublin, Leinster
11.2022 - Current
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Received and processed product returns.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
McGuirks Golf
warehouse assistant
Dublin, Leinster
04.2021 - 11.2022
- Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
- Cleaned and maintained warehouse equipment to guarantee proper working order.
- Processed orders using handheld scanners with speed and precision.
- Kept warehouse areas spotlessly clean and tidy, reducing risk and aiding smooth stock transportation.
- Consistently achieved daily picking targets through a diligent work ethic.
- Sorted materials on warehouse racks and shelves.
Customer service intern
Hostelworld
Dublin, Leinster
01.2018 - 07.2018
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Followed escalation procedures to efficiently resolve complex queries.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to customer concerns, confusions and needs for excellent communication.
Education
Bachelor of Arts - Tourism Management
01.2018 - 08.2020
Sustainable Tourism
Current Tourism Research - developing key academic skills
Management
Level 5 and 6 - Tourism with Marketing
03.2016 - 05.2018
Skills
- Face-to-face selling
- Outgoing and enthusiastic
- Self-motivated
- Brand awareness
- Stock security
- Customer assistance
Timeline
Sales assistant - Eci lighting
11.2022 - Current
McGuirks Golf - warehouse assistant
04.2021 - 11.2022
Customer service intern - Hostelworld
01.2018 - 07.2018
Technology University Dublin - Bachelor of Arts, Tourism Management
01.2018 - 08.2020
Colaiste Dhulaigh - Level 5 and 6 , Tourism with Marketing
03.2016 - 05.2018
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