Ryan Gormley
Inch, Kerry
Summary
Criminology and Psychological Studies graduate with diverse experience in education, hospitality, and community engagement. Proven success in exceeding revenue targets and reducing fraud cases by 20%, demonstrating strong leadership and organizational skills. Passionate about contributing to the fields of hospitality or animal welfare.
Overview
21
21
years of professional experience
Work History
Campsite Warden
Hungry Hill Lodge
Adrigole
05.2023 - 09.2025
- General campsite duties that included taking bookings, cleaning, and painting
- Taking care of the grounds: mowing grass, strimming, and chopping trees
- Taking calls from tourists enquiring about the location and availability
- Cleaning cabins, rooms, bedrooms and bathroom area
- Answering online enquiries by email
- Painting the cabins on site and weeding
Head Teacher
Idiomas 24/7
Valencia
08.2017 - 05.2021
- Responsible for day to day running of two schools in Valencia
- Managed 50 teachers including recruitment training and welfare of staff
- During my tenure the school revenue grew 15% between September and January
- Training new teachers
- Teaching adult, children and student classes
- Devising lesson plans on a weekly basis
- Preparing students for their exams
- In-depth knowledge of EFL exams (FCE, CAE, IELTS, TOEFL)
- A language school in Valencia.
English Teacher/Farm worker
Salecianos Farm Camp
Mohernando
03.2016 - 08.2017
- Teaching English to classes of children, aged 5 to 16.
- Devising lesson plans for each English class as well as time tables for a variety of different activities, including volley ball, football and theatre productions.
- Devising workshops for a variety of activities, ranging from creative writing to pottery classes.
- Writing reports on the children’s performance and level of English in class.
- Creating short films and choreographing different dance routines.
- Working to a strict time table.
- Working with many different animals.
- Writing short stories and articles during team activities.
- Maintaining the general running of the camp and working as a team.
Night Porter/Receptionist
The Red Boat
Stockholm
01.2014 - 01.2016
- Checking in late arrivals
- Preparing breakfast for 100+ guests
- Working the late night bar and stocking the fridges
- Cleaning the kitchen, bedrooms and bathroom area
- Online bookings and answering enquiries by email
- General duties around the boat and surrounding area
Fraud Investigation Officer
Lloyd's Bank
Belfast
03.2012 - 03.2014
- Monitor real time queues and identify high risk transactions within the business portfolio.
- Observe customer transactions to identify fraudulent activity, such as account take over.
- Identify fraudulent transactions and cancel them from further processing.
- Monitored customer transactional records to identify unauthorized transactions and fraudulent accounts, contributing to a 20% drop in fraud cases between 2015 and 2016.
- Interacted with banks and customers to validate information, confirming or canceling authorizations.
- Analyzed accounts to determine existing fraud trends, informing proactive investigations.
- Ensure confidentiality of all information collected during the investigation.
- Worked at a major financial institution located in Belfast, focusing on transaction security.
Community Worker
Tides
Belfast
08.2010 - 08.2011
- Devised and delivered workshops for diverse audiences on local politics, challenging stereotypes, and Northern Ireland voting systems, fostering community engagement.
- Counselling and preparing participants to meet with MLAs for question and answer sessions challenging current discourse on issues relating to young people.
- Facilitating workshops throughout the province with cross community groups aged 14 – 60 year in groups of 20 plus.
- Developing and updating 8 week training programme, including trainer’s manual, presentations, participant’s manual and supplementary material.
- Core curriculum elements included citizenship and conflict resolution.
- Produced written reports on feasibility studies from facilitation and training sessions, providing insights to inform future programming.
- Produced statistical and other returns related to the operation of the programme accurately and on time.
Sales Canvasser
Belfast Telegraph
Belfast
03.2005 - 08.2009
- Conducted cold calls to customers throughout NI, contributing to increased revenue and successful release of Motors magazine.
- Consistently met sales monthly targets and were awarded employee of the month on numerous occasions as a result.
- Educated prospective customers on company products to enhance sales opportunities.
- Reviewing sales targets on a weekly basis and addressing any gaps in the market.
- Provided customer service while building and maintaining effective working relationships.
- Entered large volumes of accurate customer advertisement data to support marketing initiatives.
- Adhered to strict publication deadlines by managing time effectively.
- Competent in the use of Sentinel software, MS Office applications.
Education
Graduate - Criminology and Psychological Studies
Skills
- Grounds maintenance
- Booking management
- Customer communication
- Conflict resolution
- Pressure management
- Organization
- Leadership
- Diverse collaboration
- Communication Techniques
Hobbies and Interests
- Reading
- Writing
- Music
- European movies
Timeline
Campsite Warden
Hungry Hill Lodge
05.2023 - 09.2025
Head Teacher
Idiomas 24/7
08.2017 - 05.2021
English Teacher/Farm worker
Salecianos Farm Camp
03.2016 - 08.2017
Night Porter/Receptionist
The Red Boat
01.2014 - 01.2016
Fraud Investigation Officer
Lloyd's Bank
03.2012 - 03.2014
Community Worker
Tides
08.2010 - 08.2011
Sales Canvasser
Belfast Telegraph
03.2005 - 08.2009