RUTH DEVANEY

• Managing a portfolio of projects and programmes delivering changes to Products, Services and Customer Experience on behalf of Consumer.
• Working across multiple areas of Vodafone including IT, COPs, Digital, Retail and Segment; bringing all impacted areas together to identify a best fit solution for the Business need and ensure delivery within time, scope & budget.
• Building strong internal relationships with key stakeholders across the business.
• Ensuring technical platforms knowledge and securing enhancements to processes to deliver changes across fixed products.

• Working with stakeholders from all departments in Imagine and related third parties to define and document business processes and software requirements for technology initiatives, this included new tools used for different departments to enhance department efficiency in data processing
• Maintain and support on key system issues such as bug reporting on CRM systems and tools used across multiple departments including sales/marketing/customer service and financial
• Liaising with web developers on keeping issues updated and resolved within SLA agreements for the business
• Lead on projects to develop on systems requirements and liaise between users and management on improvements and changes to be made on internal websites/systems
• This included working on the implementation of new solutions and platforms while maintaining high standards of quality in a fast- paced development environment
• Prepared stakeholders to use new systems/tools by providing demonstrations and conducting training.

• Producer of multiple weekend shows on Today FM - creating content and securing high profile guests for interviews
• Maintaining blog Posts/podcasts and Twitter feeds for show.
• Working with Marketing/Sponsorship and Promotions on advertising activity for the show
• Looking after post-production/editing/promotional material for advertising
• Co-ordinated outside broadcast locations for live events and oversaw live operations as show producer.

• Managing a team of full and part time employees.
• Ensuring the team achieves optimum productivity through the management of time and resources across the department
• Liaising with all departments throughout offices in Barrow Street and Sandyford in order to deliver
• Customer Service excellence across all elements of the business
• Facilitate the successful delivery of critical Customer Service SLA's in all aspects of the business.

• Managing a team of 20 full and part-time staff.
• Chair weekly meetings for the team.
• Ensure SLA's are adhered to and measure performance of the team.
• Training new staff members on systems and operations within Imagine.
Providing extensive reports and analysis on the development of Wimax, 4G technology from testing and
troubleshooting the product, reporting errors to development support.
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Providing technical support on Fibre Products FTTH, FTTC, DSL, Wireless Products for business and
residential customers.
• Resolving escalations from customers.

• Dealing with customer queries and providing advice on insurance schemes incorporating medical, travel and home insurance within Ireland and the UK
• Setting up and activating accounts for new customers
• Liasing with banks and sister companies in the UK.
• Retaining customers and maintaining customer databases.