Ruth Bolger
Gorey,Co. Wexford
Summary
Dynamic and reliable professional with a strong foundation in customer service expertise and professional communication skills. Demonstrates adaptability, compassion and empathy, a welcoming attitude, ensuring exceptional face-to-face and phone communication. Committed to learning and development, with a proven track record of timely, orderly, and accurate task completion. Known for empowering others through team collaboration and initiative while maintaining trustworthiness and flexibility. Aims to leverage an innovative mindset and computer literacy to achieve targets effectively.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Business Development Representative/Telesales
Zevas Communications /Results CX
10.2021 - 04.2025
- Delivered telesales scripts clearly to engage callers with relevant service information and built rapport quickly.
- Managed High volume call lists within call-time targets, calls made ranging from 60 - 100 calls per day.
- Managed the sales process from Qualification to Closing. Qualified Leads using the Salesforce CRM in order to upgrade Merchants to the New PayPal Complete Payments. Gathering key Business Information on calls and emails, updated customers notes continuously.
- Identified new leads through data mining and telesales to meet set targets.
- Represented Results CX at Weekly PayPal Partner meetings and training sessions, introduce new systems and products to Zevas Teams and pilot new teams,
- Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
- Upheld company policies and strict Financial and telesales guidelines whilst managing day-to-day telesales activities.
- Achieved high sales conversion with effective telesales strategies regularly overachieving targets of 33% conversion rates
- Analysed customer feedback regularly, resulting in improved telesales strategies and overall customer service satisfaction
- Achieved superior results in telesales through diligent follow-up on leads and extensive product knowledge sharing with prospective clients.
- Meeting and exceeding all KPI's, QA standards, outbound calls, Average Handling Time.
- Exceeded Sales Targets consistently since October 2021 by 200%.
- Liaise with PayPal Partners, Integration Specialist, Web designers and Decision Makers to Integrate and Trouble shoot errors with the onboarding Process.
- Overcome merchants' objections to achieve client acquisition and retention.
- Generating Business potential in excess of 2.5 million per month.
- Optimised daily operations with effective diary management with Customers and Management
Census 2022 Enumerator (Part Time Fixed Contract)
Central Statistics Office
Swords, CO Dublin
02.2022 - 05.2022
- Accurately recorded visit outcomes for 475 addresses using a smartphone app.
- Completed timely delivery and collection of forms within strict deadlines.
- Attempted contact with residents at each visited address to facilitate engagement.
- Encouraged completion of questionnaires by emphasising householders' role in shaping future.
- Provided additional materials, including questionnaires, cards, and leaflets, to aid responses.
- Assisted respondents with doorstep completion when appropriate to maximise participation.
- Submitted regular progress reports to the team leader and participated in team meetings.
- Ensured confidentiality and security of census information while maintaining secure home storage.
Commercial Sales Executive
Coatek
Gorey, Co Wexford
09.2019 - 10.2020
- Facilitated business development by engaging strategically with contacts.
- Managed client quotes and organised appointments for telesales and social media leads.
- Responded to client enquiries, providing accurate quotations and sample materials.
- Maintained company CRM, ensuring precise data tracking and management.
- Coordinated job bookings with Scheduling, communicating updates to clients.
- Checked deposits and liaised with Accounts on payment settlements.
Account Manager & Team Leader
Willows Ingredients
Ashford, Co Wicklow
06.2018 - 04.2019
- Established internal infrastructure for inside sales team.
- Oversaw inbound and outbound sales operations, setting targets and assigning areas.
- Prospected new territories to enhance market reach.
- Negotiated face-to-face deals with Purchasing Managers.
- Managed 50 key accounts, achieving turnover exceeding £3,000,000.
- Consistently achieved monthly sales targets of €120,000 as set by CEO.
- Collaborated daily with Operations and Company Purchasing Department to meet KPIs.
- Utilised CRM systems for insights into team activity and performance.
Business Development Manager
LPi
Leopardstown, Dublin 18
09.2015 - 06.2018
- Responsible for selling Publishing and Digital products to prospects and current LPi customers in an assigned territory while communicating LPI's vision and mission in a professional manner.
- Liaised with President, General Manager and Sales Representatives to exceed KPIs.
- Maintain a set of sales targets and manage a sales pipeline for the assigned sales territory.
- Identify sales opportunities through a variety of lead sources such as: cold calling, marketing campaigns, inbound and outbound calls, referrals, and various trade shows and conferences.
- Maintain information in the client relationship management solution, salesforce.com, documented and tracked all activity. Continuously focused on database population growth and cleansing.
- Qualify opportunities by using a variety of activities and determining the likelihood of a successful outcome including: the ability to generate adequate revenue and profitable growth.
- Close sales face to face, over the phone and email and obtain commitments from the prospect to implement LPi's solutions.
- Maintain a standard of customer service excellence and product knowledge.
- Participate in occasional events outside the office which resulted in overnight travel.
- Develop and maintain a good working relationship with current customers through a regular schedule of in-person visits, e-mails, and phone contacts.
- Collaborate with other Sales and Office staff to understand LPi customer relationship history, etc.
- Report to the President of LPi.
Advertising Sales Executive /Account Manager
LPi
Dublin
09.2015 - 06.2018
- Managed 23 accounts worth over €575,000.
- Generated revenues exceeding sales targets by 40% on average.
- Liaised with art department and collections to meet KPIs.
- Recruited sponsors for ads via multiple communication channels.
- Built strong relationships with Parish office, fostering trust and efficiency.
- Renewed sales through effective client liaison.
- Generated and obtained approval for ad proofs, ensuring payment collection.
- Collaborated with teammates to strengthen professional relationships.
Education
How to Tender Successfully Certificate - All Areas
Local Enterprise Office
Wexford 04.2019 - 04.2019
Beginners First Aid Course -
Willows Ingredients
06.2019 - 06.2019
BA - Business Administration
University College Birmingham UK
Advanced Certificate - Mediation
The Mediators' Institute of Ireland
Dublin 2 08.2012 - 05.2013
Bachelor of Arts - Hotel Business Management
Birmingham City University
BirminghamSafepass Certificate - Construction
Synergy Risk Management Limited
Wexford 08.2019 - 08.2019
NVQ Level 5 & 6 - SpecialNeeds Assistant
Chevron Training
DublinCertificate - Caregiver Induction Certificate
Homecare Professionals Academy
01.2026 - 01.2026
Certificate - Manual Handing and People Handling
HSE
01.2026 - 01.2026
Safeguarding Adults from Risk of Abuse -
HSE
01.2026 - 01.2026
Skills
- Adaptability and direction-taking
- Compassion and empathy
- Face-to-face and phone communication
- Welcoming and helpful attitude
- Empowerment of others
- Professional communication skills
- Customer service expertise
- Pride in work and punctuality
- Reliability and time management
- Team collaboration and initiative
- Innovative mindset and computer literacy
- Target achievement
- Timely, orderly, and accurate task completion
- Commitment to learning and development
- Trustworthiness and flexibility
- Positive attitude
Affiliations
- Gym work, strength and conditioning
- Hiking, Cooking
- Local NWSPCA
Certification
Full Clean category B driving Licence
References
Brandon Prasti, Results CX Zevas, Please see attached
Timeline
Certificate - Caregiver Induction Certificate
Homecare Professionals Academy
01.2026 - 01.2026
Certificate - Manual Handing and People Handling
HSE
01.2026 - 01.2026
Safeguarding Adults from Risk of Abuse -
HSE
01.2026 - 01.2026
Census 2022 Enumerator (Part Time Fixed Contract)
Central Statistics Office
02.2022 - 05.2022
Business Development Representative/Telesales
Zevas Communications /Results CX
10.2021 - 04.2025
Commercial Sales Executive
Coatek
09.2019 - 10.2020
Safepass Certificate - Construction
Synergy Risk Management Limited
08.2019 - 08.2019
Beginners First Aid Course -
Willows Ingredients
06.2019 - 06.2019
How to Tender Successfully Certificate - All Areas
Local Enterprise Office
04.2019 - 04.2019
Account Manager & Team Leader
Willows Ingredients
06.2018 - 04.2019
Advertising Sales Executive /Account Manager
LPi
09.2015 - 06.2018
Business Development Manager
LPi
09.2015 - 06.2018
Advanced Certificate - Mediation
The Mediators' Institute of Ireland
08.2012 - 05.2013
BA - Business Administration
University College Birmingham UK
Bachelor of Arts - Hotel Business Management
Birmingham City University
NVQ Level 5 & 6 - SpecialNeeds Assistant
Chevron Training