Summary
Overview
Work History
Education
Skills
Qualificationcourses
Personal Information
Languages
Languages
Certification
Timeline
Generic
Ruslana Bilyk

Ruslana Bilyk

Ardclough

Summary

I would like to hereby apply for a position in the company where I would be able to apply the skills and knowledge that I have acquired earlier. Searching for full time vacancies.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Waitress

Clane Inn Limited
Clane, Ireland
06.2022 - Current
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Presented food and beverages to guests at tables.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Set up dining room to meet hospitality and service standards.

Travel Manager

Ulitka Travel
Kharkiv
11.2018 - 04.2022
  • Build and maintain relationships with customers
  • Identifying and meeting customers' needs
  • Using social media to promote offers, generating customer engagement and sales leads
  • Participating in promotional events and activities to increase our exposure
  • Achieving individual and team sales targets
  • Assisting with the day-to-day operation of the office
  • Willingness to participate and in training appropriate to your own development
  • Effectively performing administrative duties and follow processes accurately

Italian shoe store manager

VERSO boutique
Kharkiv
08.2016 - 09.2018
  • Was responsible for supporting, coaching and motivating the in-store team to achieve the stores targets, identifying and maximising on opportunities, whilst setting the example in exemplary customer service
  • Retail floor presence, managing teams presence around the store and influencing the sales space area
  • Using social media to promote offers
  • Developing the store team, to unlock their full potential and support their development
  • Developing and maintain full product knowledge of all products, accessories, prices and key features of major competitors
  • On a weekly and monthly basis, monitored sales profitability to ensure strategic goals are being met

Senior waiter

Tower Restaurant & Bar
Belgorod
12.2014 - 01.2016
  • Personnel from Ukraine was engaged in opening a restaurant from scratch
  • Responsible for a variety of customer service tasks, including:
  • Providing excellent customer service / Greeting patrons once they are seated / Presenting menus to customers / Explaining menu items to customers / Answering questions from patrons about food and beverages / Sharing information with customers about the status of their orders / Refilling customer drink orders throughout the meal / Finding out if customers need additional items / Verifying that customers are satisfied with their orders
  • Training and instructing new waiters

Restaurant manager assistant

Restaurant Aristocrat / Premier Hotel Aurora
Kharkiv
11.2012 - 11.2013
  • Overseeing the running of service, providing service to the highest level of standard
  • Providing training as a mentor figure, helping staff grow
  • Preparing staff rosters and ensuring staff are fully trained
  • Working closely with Head Chef regarding menus, specials, and service in events
  • Working with the Bar Manager in a planning menu drinks on bankets and bar restaurant
  • Taking orders for banquet events and buffet service in the conference hall
  • Work with the cashier of the restaurant, closing the day

Waiter

Stolica Restaurant
Kharkiv
08.2009 - 09.2012
  • Responsible for a variety of customer service tasks, including:
  • Providing excellent customer service / Greeting patrons once they are seated / Presenting menus to customers / Explaining menu items to customers / Answering questions from patrons about food and beverages / Sharing information with customers about the status of their orders / Refilling customer drink orders throughout the meal / Finding out if customers need additional items / Verifying that customers are satisfied with their orders

Shop assistant

Metelica
Kharkiv
09.2008 - 05.2009
  • Sales assistant in a fur and leather goods store from Italy.

Education

Master Degree, Faculty of Economics - Management of organization, Faculty of Economic

V. N. Karazin Kharkiv National University
Kharkiv, Ukraine
01.2010

Skills

  • Advanced PC user
  • Word
  • Excel
  • Ability to work under tight timelines
  • Precise planning skills
  • Ability to work in a large team
  • Achieve goals
  • Ability to resolve conflicts
  • Analytical skills
  • Advanced communication skills
  • Responsibility
  • Commitment
  • Good team work skills
  • Friendly
  • Open for new targets
  • Flexibility
  • Positive attitude

Qualificationcourses

  • SMM manager, Golden WEB, Kharkiv, Ukraine, 2019, 2020, Business promotion in social networks, creating engaging content, communicating with the audience and launching advertising.
  • Tour manager, Inturist Kharkiv, Kharkiv, Ukraine, 2017, 2018, Studying the intricacies of working in tourism with Ukrainian and International tour operators.

Personal Information

  • Date of Birth: 01/15/88
  • Visa Status: Temporary protection in Ireland

Languages

  • Ukranian, Native
  • Russian, Native
  • English, Intermediate

Languages

Ukrainian
First Language
Russian
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2

Certification

  • SMM manager certificate
    Golden WEB
    Kharkiv, Ukraine
    2019-2020
    Business promotion in social networks, creating engaging content, communicating with the audience and launching advertising.

  • Tour manager certificate
    Inturist Kharkiv
    Kharkiv, Ukraine
    2017-2018
    Studying the intricacies of working in tourism with Ukrainian and International tour operators.
  • Driver license, B category.

Timeline

Waitress

Clane Inn Limited
06.2022 - Current

Travel Manager

Ulitka Travel
11.2018 - 04.2022

Italian shoe store manager

VERSO boutique
08.2016 - 09.2018

Senior waiter

Tower Restaurant & Bar
12.2014 - 01.2016

Restaurant manager assistant

Restaurant Aristocrat / Premier Hotel Aurora
11.2012 - 11.2013

Waiter

Stolica Restaurant
08.2009 - 09.2012

Shop assistant

Metelica
09.2008 - 05.2009

Master Degree, Faculty of Economics - Management of organization, Faculty of Economic

V. N. Karazin Kharkiv National University

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Ruslana Bilyk