RURAMAI AMANDA Simairi
Finance
Summary
Accomplished finance professional with over 7 years of experience in banking operations and financial management. Demonstrates exceptional customer service skills and a strong aptitude for financial analysis and client relationship management. Known for outstanding interpersonal and communication abilities, a results-driven approach, and meticulous attention to detail. Seeking a dynamic role in a forward-thinking organization to leverage my expertise and contribute to business growth and success.
Overview
2025
2025
years of professional experience
15
15
years of post-secondary education
8
8
Certifications
2
2
Languages
Work History
Contact Centre Agent
Europcar Mobility Group
2 2023 - Current
- Assist customers and actively sell Car and Van rental services via phone and email
- Dealing with post-rental and customer service queries via phone, email and online chat while providing timely updates
- Support branches and suppliers on all parts of the rental process
- Daily use of various in-house and external systems
- Undertake ad-hoc duties such as creating reports and processing of fines
Cluster Advisor
ZB Bank
01.2019 - 11.2022
- Managing accounts and finances of clients overseeing all aspects of clients' accounts, providing them with banking services like loans or credit cards, and advising investment opportunities
- Systematically reviewed returns for compliance
- Assessing customer needs, providing information regarding available products, services, or solutions to meet those needs, and processing transactions
- Assess local market conditions and identify current and prospective sales opportunities
- Prepare financial statements for the branch
- Manage employees and lead day-to-day responsibilities
Branch Supervisor
ZB Bank
09.2018 - 12.2018
- Responsible for overseeing the day-to-day operations of the branch ensure that all employees are working effectively and efficiently providing guidance and feedback on how to improve performance, resolve conflicts between employees, and ensure that everyone is following company policies and procedures correctly
- Training, coaching, and mentoring employees to ensure they are knowledgeable about company policies and can handle customer requests effectively
- Monitoring employee performance to ensure that they are meeting established standards for quality service and productivity
- Assessing customer needs, providing information regarding available products, services, or solutions to meet those needs, and processing transactions
Finance and Administration Officer
Institute for Young Women Development Zim
09.2014 - 08.2016
- Created weekly labour finance reports and presented the results to management
- Continually served as a helpful and enthusiastic assistant with a proven track record of doing work promptly and professionally
- Record, reconciliation and banking of all donations
- Recording, reconciliation, tracking (against projects) and banking of Grants
- Administration and activity management
- Performing regular financial analytical reviews ensures quality control over data in the financial system
- This includes reviewing and certifying all treasury transactions and financial worksheets for quarterly and annual reporting
- Monitoring the operational budget accounts, reviewing budget variance analysis and coordinating monthly reports of expenditure against budget
Education
MBA - International Business Management
Griffith College Dublin
02.2023 - 06.2024
MSc - Finance
Great Zimbabwe University
08.2020 - 06.2022
Bachelor's Degree - Banking & Finance
Bindura University of Science Education
08.2012 - 05.2016
QFA | Certificate in Professional Financial Advice - undefined
LIA
01.2024 - Current
IOBZ Diploma - undefined
Institute of Bankers of Zimbabwe
08.2017 - 05.2019
Advance Level - Business studies, Accounting, Economics
SPECISS COLLEGE
01.2010 - 11.2011
O-Level - Pass including Maths and Science
WATERSHED COLLEGE
01.2005 - 11.2008
Skills
Customer Relationship Management
Complaint resolution
Technical Support
Bank Reconciliation
Accounts receivable management
Customer communications
Problem-solving skills
Quality Assurance
Call Center Customer Service
Communicating with clients
Sales closing
Customer Support
Report Preparation
Cash Flow Management
Internal Controls
Expense Tracking
Tax Compliance
Investment Analysis
Budgeting expertise
Financial Forecasting
Credit Control
Debt management
Project finance
Financial statement preparation
Accounts payable management
Financial Planning
Financial Administration
Capital budgeting
Teamwork and Collaboration
Problem-Solving
Team Management
Time Management
Accounting Processes
Multitasking
Personal Information
Date of Birth: 12/30/91
Certification
APA (Life Assurance)(Loans)(Pensions)(Savings and Investments)(Regulation)
References
References available upon request.
Timeline
QFA | Certificate in Professional Financial Advice - undefined
LIA
01.2024 - Current
MBA - International Business Management
Griffith College Dublin
02.2023 - 06.2024
MSc - Finance
Great Zimbabwe University
08.2020 - 06.2022
Cluster Advisor
ZB Bank
01.2019 - 11.2022
Branch Supervisor
ZB Bank
09.2018 - 12.2018
IOBZ Diploma - undefined
Institute of Bankers of Zimbabwe
08.2017 - 05.2019
Finance and Administration Officer
Institute for Young Women Development Zim
09.2014 - 08.2016
Bachelor's Degree - Banking & Finance
Bindura University of Science Education
08.2012 - 05.2016
Advance Level - Business studies, Accounting, Economics
SPECISS COLLEGE
01.2010 - 11.2011
O-Level - Pass including Maths and Science
WATERSHED COLLEGE
01.2005 - 11.2008
Contact Centre Agent
Europcar Mobility Group
2 2023 - Current