Ruann Rocha
Limerick
Summary
Versatile leader combining hands‑on technical expertise in industrial automation, clinical engineering and IT support with proven hospitality management. As General Manager at La Cucina Espresso, I drive daily operations, optimize inventory and finances, and develop high‑performing teams to deliver outstanding service and customer loyalty. My background includes preventive and corrective maintenance and calibration of medical and industrial equipment, Skilled at ensuring regulatory compliance, fostering cross‑functional collaboration and consistently achieving sustainable operational excellence.
Overview
6
6
years of professional experience
Work History
General Manager
La Cucina Espresso
02.2025 - Current
- Lead and manage the front of house team, fostering a customer-first culture and maintaining high standards in coffee preparation and hospitality.
- Build strong relationships with regular customers, cultivating a sense of community and encouraging repeat business.
- Manage inventory, supplier orders, and stock control, ensuring the availability of high-quality coffee and food products while minimizing waste and managing costs effectively.
- Coordinate staff scheduling, recruitment, and comprehensive training for baristas, ensuring the team is knowledgeable, well-prepared, and confident in both product knowledge and service skills.
- Monitor key performance indicators, analyze sales trends, and generate financial reports to guide strategic decisions and continuous improvement.
- Ensure strict compliance with health and safety regulations, food hygiene standards, and industry best practices.
Assistant Manager
Bakers + Barista
12.2024 - 02.2025
- Coordinated and motivated the team to ensure optimal performance
- Trained new employees in product knowledge, customer service, and safety procedures
- Monitored stock levels, ensuring FIFO practices to prevent waste and maintain consistent quality
- Analyzed sales trends and prepared financial reports for transparency
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Supervisor Barista
Jack Monday's
05.2024 - 11.2024
- Trained and supervised teams, ensuring high customer service standards
- Managed inventory and placed supply orders to ensure efficient operations
- Demonstrated leadership and adaptability in a dynamic environment
- Contributed to a positive workplace culture by resolving conflicts between team members professionally and efficiently.
- Streamlined operations by creating efficient work schedules for barista team members.
Night Porter
Radisson Blu Hotel
11.2022 - 09.2023
- Ensured hotel and guest safety overnight
- Performed maintenance and cleaning tasks, maintaining high-quality standards
- Responded promptly to customer requests and resolved issues effectively
- Assisted in maintaining a secure environment by conducting regular security checks and monitoring surveillance systems.
- Upheld hotel brand standards by consistently adhering to established policies and procedures during nightly operations.
IT Technician
Fundação São Francisco Xavier
07.2020 - 01.2022
- Conducted preventive and corrective maintenance on hardware and software
- Analyzed IT incidents and identified solutions to enhance system reliability
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Configured remote access solutions, including VPNs and RDP protocols
- Maintained office PCs, networks and mobile devices.
- Assisted in the acquisition of technological equipment, streamlining procurement processes
- Implemented improvements in automated industrial processes
Clinical Engineering Technician
Hospital Fundação São Francisco Xavier
08.2019 - 07.2020
- Performed preventive and corrective maintenance on a wide range of medical equipment, including multiparameter monitors, infusion pumps, mechanical ventilators, and autoclaves
- Conducted critical device calibrations, ensuring accuracy in parameters such as pressure, volume, and dosage, in compliance with international technical standards (ISO 13485 and RDC ANVISA)
- Participated in the installation, configuration, and validation of new medical equipment, ensuring optimal performance and operational safety
- Developed technical training for clinical and nursing teams, promoting safe and effective equipment usage
- Managed inventory and detailed technical reports, optimizing maintenance processes and reducing downtime
- Performed failure analysis and implemented corrective actions to prevent recurrence, improving device reliability
- Contributed to quality audits and certifications, ensuring compliance with regulations and safety standards
Education
Certificate of Higher Education - Industrial Automation/I.T
University College Padre De Man
08.2020
Technician - Human Resources
Antonio Silva College
07.2018
Skills
- Preventive and corrective maintenance of hospital equipment
- Calibration and safety testing of medical devices
- Industrial automation and systems integration
- Technical diagnostics and problem-solving
Languages
Portuguese
Native language
English
Advanced
C1
Key Certifications And Training
- Knowledge of safety standards and regulations (ISO 13485, RDC ANVISA, FDA)
- Training in medical device calibration
- Certifications in technical support and automation
Timeline
General Manager
La Cucina Espresso
02.2025 - Current
Assistant Manager
Bakers + Barista
12.2024 - 02.2025
Supervisor Barista
Jack Monday's
05.2024 - 11.2024
Night Porter
Radisson Blu Hotel
11.2022 - 09.2023
IT Technician
Fundação São Francisco Xavier
07.2020 - 01.2022
Clinical Engineering Technician
Hospital Fundação São Francisco Xavier
08.2019 - 07.2020
Technician - Human Resources
Antonio Silva College
Certificate of Higher Education - Industrial Automation/I.T
University College Padre De Man
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