Roxana Vasilica Burlacu
Dublin,România
Summary
Dynamic professional with a strong foundation in communication excellence and customer relationship building. Demonstrates expertise in staff management, public relations strategies, and time efficiency, ensuring resilience under pressure. Proficient in customer service and bespoke service provision, with a solid understanding of PHP and code debugging. Skilled in food and beverage handling, vendor negotiation, and venue management. Committed to leveraging these skills to enhance organisational success and drive exceptional service delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Assistant manager
No.25 Fitzwilliamplace.ie
Dublin, Ireland
09.2021 - Current
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Improved customer service by implementing new procedures and protocols.
- Monitored sales performance regularly adjusting strategies as required.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Delegated tasks to team members efficiently improving overall productivity.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
Cashier
Aramark SRL
Dublin, Irlanda
07.2019 - 10.2019
- Used Point of Sale system efficiently, speeding up transactions.
- Coordinated with team members for smooth shift transitions.
- Greeted each customer warmly, creating a friendly shopping environment.
- Communicated product information to customers, driving informed purchases.
- Maintained clean and organised workspace to ensure efficient service.
- Balanced till at end of day, maintaining accurate records.
- Processed payments swiftly for improved customer experience.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
Sales assistant
Roumasport
Iasi, România
01.2019 - 07.2019
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Delivered exceptional after-sales service, encouraging repeat business.
- Monitored trends in consumer behaviour with keen attention to detail.
- Conducted daily inventory checks to manage stock levels accurately.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
Certificate of Higher Education -
School "Vasile Alecsandri", Romania
Roman 9 2005 - 1 2013
Higher National Diploma - Social Science
International College "Roman-Voda"
Roman, România 1 2013 - 1 2017
Bachelor of Business Administration - Public Administration
Economics and Bussines Administration
Iasi, România 10 2017 -
Skills
- Communication excellence
- Customer relationship building
- Excellent communication
- Staff management
- Public relations strategies
- Time efficiency
- Resilience under pressure
- Customer Service
- Knowledge of php
- Code debugging
- Bespoke service provision
- Food and beverage handling
- Vendor negotiation
- Venue management
Limba(i) maternă(e)
Romanian
Native
English
Advanced (C1)
Spanish
Elementary
Affiliations
- Photography
- Social Media content
- Travel
Certification
Software Development Diploma at CodeInstitute
Timeline
Assistant manager
No.25 Fitzwilliamplace.ie
09.2021 - Current
Cashier
Aramark SRL
07.2019 - 10.2019
Sales assistant
Roumasport
01.2019 - 07.2019
Certificate of Higher Education -
School "Vasile Alecsandri", Romania
9 2005 - 1 2013
Higher National Diploma - Social Science
International College "Roman-Voda"
1 2013 - 1 2017
Bachelor of Business Administration - Public Administration
Economics and Bussines Administration
10 2017 -