Roxana Medina
Dublín,Ireland
Summary
Professional with a strong background in operational efficiency and customer satisfaction. Demonstrated ability to enhance service delivery through effective communication and management skills. Proven expertise in driving organizational success and achieving positive outcomes.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work history
Administrative Coordinator
All Nations Church Dublin
Dublin
2024.08 - 2026.04
- Managed student applications, registrations, and enrolment forms for over 100 students.
- Maintained accurate records, including attendance, grades, and personal information.
- Monitored tuition payments and maintained tracking systems.
- Coordinated class schedules, Zoom sessions, and school events, ensuring clear communication with students and staff.
- Handled calls, emails, and organized digital files.
- Executed logistics for graduations, enrolment days, and virtual learning tech tasks.
Safety and Recovery Consultant
LinkedIn
Dublin
2022.01 - 2024.08
- Assisted in addressing internal and external customer queries while ensuring adherence to LinkedIn privacy policy and user agreement.
- Handled a busy support queue, achieving weekly service level agreements and customer contact objectives.
- Utilised data tools and collaborated with subject matter experts to troubleshoot and resolve issues effectively.
- Recorded all user interactions promptly and accurately.
- Raised complex issues with appropriate internal departments and management when necessary.
- Exercised discretion and urgency in addressing customer concerns.
- Engaged in professional development and contributed feedback on system updates and tool functionality.
Remote Online Invigilator
TestReach
Dublin
2021.09 - 2022.01
- Supervised formal exams remotely via audio, video, and chat, ensuring integrity and adherence to exam protocols.
- Provided real-time support to candidates during their exams, addressing queries and concerns promptly.
- Maintained accurate records of exam sessions and candidate activity.
- Developed strong skills in staying calm under pressure, attention to detail, and accurate information recording.
Safety Policy Operations Analyst for Twitter
Cpl Jobs Ireland
Dublin
2017.08 - 2020.12
- Reviewed and moderated potentially abusive content, educating users on platform policies to ensure safety.
- Supported Latin American, French, and Spanish markets, consistently meeting internal and external SLAs.
- Communicated policies clearly to users and stakeholders, providing objective guidance.
- Tracked, analyzed, and documented legal requests to ensure compliance and resolution.
Content Ad Review Associate for Google (Sensitive Ads - Trust & Safety)
Accenture
Dublin
2016.05 - 2017.08
- Reviewed Spanish and Portuguese accounts flagged for potentially sensitive content, ensuring compliance with policies.
- Supported users in improving product quality by providing guidance on proper usage.
- Maintained over 98% weekly quality rating through accurate and timely responses.
Social Media Coordinator
007ideas
Dublin, Ireland
2015.08 - 2016.04
- Assisted in developing and maintaining the company's corporate image, brand identity, and promotional materials.
- Supported planning, execution, and monitoring of social media campaigns on Facebook, Instagram, and Twitter, contributing to a 100% increase in retweets in two months and a successful brand launch.
- Created engaging content that increased interactions by 20% per post and helped launch the trending topic #FashionFriday.
- Contributed to leveraging brand communities to connect with customers on a personal level, boosting engagement and loyalty.
Co-Owner/Makeup Artist
MaquillArte Professional Studio
, Venezuela
2010.10 - 2014.03
- Oversaw daily studio and retail operations, supervising a team of 3 and managing supply inventory.
- Led business development and retail product sales, expanding the local customer base.
- Planned and executed marketing, PR, and promotional events, while maintaining a loyal customer base of over 100 guests through exceptional service.
- Managed and promoted services via social media, enhancing visibility and engagement.
- Developed and implemented simple customer feedback surveys, identifying key performance indicators (KPIs) and making data-driven improvements.
Marketing Assistant
Abbott
, Venezuela
2009.01 - 2010.09
- Successful Member of the team that re-launched Ensure and Glucerna marketing campaign which involved assisting in the placing of a local celebrity in various media outlets to promote the brand.
- Retained 15 critical clients by coordinating special corporate events to the medical board.
- Assisted in the execution of a corporate events aimed at supplementing the training of sales representatives in the company's product line which increased their product knowledge, thus, improving revenues.
- Managed and monitored budget, amount spent and response received.
- Assisted in preparation of printed material, writing copy, proofreading, regular newsletters, as well as editing and liaising with designers.
- - Performed all promotional activities: Press releases, advertisements and liaising with other venues to maximize local and regional PR opportunities.
Commercial Assistant
Bureau Veritas
2008.05 - 2008.12
- Supported the sales team in reversing a decline, contributing to a +15% growth in 4 months.
- Applied solution-selling techniques to identify customer needs and assist in securing new business.
Assistant to the CEO
Casa Hellmund & cia S.A.
2005.07 - 2008.04
- Served as the primary point of contact for internal and external constituencies on all matters pertaining to the Office of the President.
- Earned a Raise and thanks from the CEO after taking charge of his hectic schedule and ensuring smooth organization. Completely eliminate missed deadlines within 3 months.
Education
Associate's degree - Advertising and Marketing
Instituto Universitario de Mercadotecnia ISUM
Caracas Venezuela 2006.01 - 2009.01
Skills
- Operational efficiency
- Customer satisfaction
- Communication management
- Customer service orientation
- Organisation and efficiency
- Multitasking and prioritisation
- Documentation and reporting
- Microsoft Office
Languages
Spanish
English
Timeline
Administrative Coordinator
All Nations Church Dublin
2024.08 - 2026.04
Safety and Recovery Consultant
LinkedIn
2022.01 - 2024.08
Remote Online Invigilator
TestReach
2021.09 - 2022.01
Safety Policy Operations Analyst for Twitter
Cpl Jobs Ireland
2017.08 - 2020.12
Content Ad Review Associate for Google (Sensitive Ads - Trust & Safety)
Accenture
2016.05 - 2017.08
Social Media Coordinator
007ideas
2015.08 - 2016.04
Co-Owner/Makeup Artist
MaquillArte Professional Studio
2010.10 - 2014.03
Marketing Assistant
Abbott
2009.01 - 2010.09
Commercial Assistant
Bureau Veritas
2008.05 - 2008.12
Associate's degree - Advertising and Marketing
Instituto Universitario de Mercadotecnia ISUM
2006.01 - 2009.01
Assistant to the CEO
Casa Hellmund & cia S.A.
2005.07 - 2008.04