Rossana Azevedo Quinn
Navan
Summary
Dedicated and detail-oriented professional with a strong background in administrative support and data management with a proactive attitude and the ability to learn quickly. Committed to delivering exceptional customer service and identifying process improvements. Effective in maintaining organized filing systems and producing accurate reports to support team objectives and client needs. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members, achieving positive results. Strong work ethic and effective communication skills.
Overview
20
20
years of professional experience
Work History
Clerical officer grade 3
HSE
Dublin
06.2023 - Current
- Providing office support to the Nursing Department, the Director and the Assistant Directors of the Public Health Nurse, the PHNs and the RGNs within the Health Centres in Dublin North West area;
- Keep themselves appraised of the relevant documentation / procedures as relevant;
- Managing data - including maintaining, correcting, collating, interrogating, validating and processing data;
- Maintaining accurate up to date records filing systems and records;
- Assist with and / or prepare reports as necessary;
- Provide required information and support to the Service Managers and teams, team members, clients, patients, members of the public etc.;
- Undertake any other administrative support and assignments as directed;
- Represent the Service in a positive manner;
- Actively participate in innovation and support change and improvement initiatives within the service;
- Identify potential problems / inconsistencies in a timely manner and consult with Line Manager as appropriate;
- Maintain own knowledge of relevant employer policies, procedures, guidelines and practices, to perform the role effectively.
Translator
Accord Translations
Meath
08.2022 - 06.2023
- Converting written or spoken material from one language to another while maintaining the original meaning;
- Facilitating communication and understanding between different language speakers (English-Portuguese).
Production Operative
PCI Pharma
Drogheda
11.2022 - 05.2023
- Ensure that all products production conforms to the approved specification;
- In-Process quality checks are completed and documented accurately;
- Achieve the desired level of competency as per the relevant training plan;
- Ensure that quantities of good and rejects are accurately recorded and assist with the reconciliation of the packaging components at the end of the packaging run;
- Work positively with all Team Leaders, Engineers, and Packaging Manager always;
- Ensure safe work practices are being followed at all times and report any defects immediately to the Safety Officer / Packaging Manager.
Retail Assistant
Primark
Navan
08.2020 - 10.2022
- Providing fabulous customer service to the customers;
- Maintaining the stunning presentation within the store;
- Stocking merchandise and ensuring items are priced correctly;
- Operating fitting rooms and staffing the registers.
Shop Assistant
Tara na Ri
Navan
08.2019 - 02.2020
- Receiving, processing, and organizing deliveries accordingly;
- Restocking low shop items and ensuring that the sales floor is organized according to established guidelines;
- Assisting customers in locating desired shop items;
- Performing end-of-day cleaning duties;
- Processing customer payments.
Deli Assistant
Supervalu
Navan
04.2019 - 08.2019
- Preparing hot dishes and maintaining a clean area for customers to ensure 100% customer satisfaction;
- Slicing and serving different types of delicatessen meats and answering customer inquiries;
- Monitoring to replenish product in the deli cases;
- Accurately recording and assisting in preparing deli special orders and ensure that the customer is delighted with the final product.
Healthcare Assistant
Home Instead Senior Care
Dublin
05.2018 - 01.2019
- Assisting clients with personal care tasks;
- Performing light housekeeping duties;
- Assisting in the safe lifting, transferring, repositioning and movement of clients;
- Observing, monitoring, and recording clients physical and emotional well-being, and promptly reporting any changes to senior staff.
Sales Assistant
Centra
Navan
11.2016 - 02.2018
- Showing a positive attitude and taking responsibility for ensuring customers receive an excellent shopping experience;
- Dealing with all customer queries efficiently, professionally and consistent with store policy;
- Merchandise shelves, ensuring that all areas of the store are presented to the highest standard;
- Engage with new initiatives and embrace new ways of working.
Waitress - Supervisor
Outback Steakhouse
Goiania
03.2014 - 07.2016
- Managing restaurant work schedules and training programs;
- Conducting regular inspections of the restaurant areas to determine whether proper standards of hygiene and sanitation, food health and safety regulations are maintained;
- Checking in on dining customers to enquire about food quality and service;
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked;
- Reviewing customer surveys to develop and implement ways to improve customer service;
- Resolving customer complaints in a professional manner.
Internship Accounts and Payroll
Sebrae Goias
Goias
01.2012 - 01.2014
- Investigation of transactions to facilitate the reconciliation process;
- Filing accounts data entry, recording and maintaining accurate financial records;
- Maintaining regular customer contact and support to establish payment dates;
- Checking and verifying source documents such as invoices, receipts, expenses, etc;
- General office administration duties;
- Management of worker documentations ensuring all files are completed and updated in a timely manner, matching payments with invoices, assisting with weekly, monthly and annual reports.
Office Assistant
FS Credit
Goias
01.2010 - 12.2011
- Phone, e-mail and online communication to prepare new mortgage and loans applications for submission;
- Liaising with Brokers and Banks to ensure the efficient packaging of mortgage applications;
- Ability to recognise problems and find solutions working off your own initiative.
Call Centre Agent
Brazil Telecom
Goias
08.2006 - 12.2009
- Answering telephone calls and verifying customer information;
- Determining eligibility by comparing customer information to requirements;
- Informing clients by explaining procedures; answering questions; providing information;
- Maintaining communication equipment by reporting problems;
- Maintaining and improving quality results by adhering to standards and guidelines, recommending improved procedures;
- Accomplishing sales and organization mission by completing related results as needed.
Education
Course Certificate - Introduction To Big Red Book Payroll
Bookkeeping Academy of Ireland
Dublin07-2026
Degree - Accounting and Finance
Federal University of Goiás
Goias, Brazil02-2014
Skills
- Data management
- Customer service
- Team collaboration
- Office administration
- Problem identification
- Effective communication
- Attention to detail
- Filing systems
- Proofreading documents
- Email management
- Documentation and reporting
- Organization and prioritization
- Records administration
- Confidential and discreet
- Document management
- Calendar management
- Scheduling appointments
- Confidentiality handling
- File and records maintenance
- Staff management
- Valid Driver's license
- Organizing and categorizing
- File organization
- Administrative support
- Issue resolution
- Strong problem solver
- Clerical support
References
- Suzanne Burke, Business Manager Primary Care Dublin North City & West grade VIII, 01/22 - Present, Current Employer, 087-3794144, suzanne.burke@hse.ie
- Frances McCready, Assistant Director of the Public Health Nurse Dublin North West grade VII, 01/22 - Present, Professional Colleague, 01-8975180, frances.mccready@hse.ie
- Ruth Morris, Assistant Director of the Public Health Nurse Dublin North West grade VII, 01/22 - Present, Professional Colleague, 01-8975181, Ruth.Morris@hse.ie
Timeline
Clerical officer grade 3
HSE
06.2023 - Current
Production Operative
PCI Pharma
11.2022 - 05.2023
Translator
Accord Translations
08.2022 - 06.2023
Retail Assistant
Primark
08.2020 - 10.2022
Shop Assistant
Tara na Ri
08.2019 - 02.2020
Deli Assistant
Supervalu
04.2019 - 08.2019
Healthcare Assistant
Home Instead Senior Care
05.2018 - 01.2019
Sales Assistant
Centra
11.2016 - 02.2018
Waitress - Supervisor
Outback Steakhouse
03.2014 - 07.2016
Internship Accounts and Payroll
Sebrae Goias
01.2012 - 01.2014
Office Assistant
FS Credit
01.2010 - 12.2011
Call Centre Agent
Brazil Telecom
08.2006 - 12.2009
Course Certificate - Introduction To Big Red Book Payroll
Bookkeeping Academy of Ireland
Degree - Accounting and Finance
Federal University of Goiás