Ross Keating

• Responsible for overseeing operations of a busy food production kitchen, as well as two front of house cafes.
• Managed 15 employees by supervising daily tasks.
• Developed long-term relationships with key clients, vendors and service providers.
• Created systems and procedures to streamline business processes and optimize resources.
• Oversaw daily business operations and financial decisions to drive profitability and growth.
• Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Grown business through covid lockdown to become a household name. we stock 45+ shops, restaurants, cafes & offices.
• Received 4 stars overall in the Great Taste Awards 2022.

• Responsible for developing and updating beverage programs
• Dealing with costs, pricing & relationships with suppliers
• Providing training & information needed for bar staff to maintain high standards in a competitive market
• Order beverage & maintain innovatory
• Marketing
• Providing content for social media
• Helping develop a presence online
• Bartending
• Working in a high volume, cocktail focused environment
• Building relationships with customers & providing 5
• Service.

• of the Sugar Loaf Lounge & martini Bar
• Successfully hired, trained and retained 22 new staff members
• Growing the team from 8 to 30 on the roster
• Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled staff, and adjusting the schedule of employees appropriately
• Responsible for forecasting and maintaining payroll
• Proudly received an award for The Sugar Loaf ‘Most Improved Department 2018’ in Powerscourt Hotel
• I also work very closely with the Sales & Marketing team providing content for social media as well as meeting and hosting cocktail classes for VIP clients.
• Increased Beverage Revenue by 10% from 2017,
• With an increase of 55% in cocktail revenue due to designing seasonal drinks menus
• Increased (GSS) Guest Service Scores by 25% from
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Nominated for “Best Cocktail Experience” at Irish Restaurant Awards
• Placed 3rd in Disaronno cocktail competition
• Made to final 10 in Southern Comfort’s Southern Showdown competition
• Explained daily specials and beverage promotions to exceed daily sales goals.
• Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
• Improved customer service rankings by resolving issues quickly and accurately.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
• Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
• Crafted special drink and cocktail menu items for seasonal offerings.
• Handled cash accurately and prepared nightly deposits.

Banquets - Leader of meetings, weddings and corporate events

• Gordon Ramsey Restaurant.