Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Roslinna Mpofu

Roslinna Mpofu

Customer Service in Aviation
Dublin

Summary

I am a true customer service champion with eight years’ in a customer-facing role, bringing a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline services and love to multi-task and are comfortable in a fast-paced where time pressures are a way of life, colleagues say that i`am a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software skills and experience as a Customer Service Management Professional has given the ability of wearing many hats especially pertaining to dealing with customers, cross cultural diversity within the Travel and Aviation industry. I thrive on delivering memorable operational experiences and constantly strive to gain a clearer understanding of guests' needs and ways of working with the team in order to deliver exceptional results within a timely and accurate fashion pride myself and pay attention to detail and working in a collaborative environment where team members work towards a common goal of achieving business results with a level of work ethics and professionalism. Courses Dangerous Goods Airside Induction Passengers Handling Document Verification Aviation Security Awareness Management Leadership Operations Customer Service Management Microsoft Employee Relations Administration Planning Organizing Time Management Attention To Detail Problem Solving

Overview

8
8
years of professional experience

Work History

Guest Service Ambassador

UAE Pavillion
2021.08 - 2022.03
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions and queries, provided satisfactory solutions throughout the pavilion.
  • Providing outstanding customer service to all stakeholders throughout the Expo site including guests, clients exceeding their expectations.
  • Managing queues and guests expectations during busy times.
  • Monitoring guests number and overflow inside the pavilion.
  • Opening tickets booth and flow gates and assisting people of determination.
  • Escorting and managing school groups throughout the pavilion.

Travel Specialist /Coordinator

DFS middle East
2019.08 - 2021.07
  • Arranged travel accommodations for our passengers and dealing with high profile passengers.
  • I was responsible for the reservation for the charter flights, responding to customer enquires over emails and phone calls.
  • I was coordinating with colleagues during check-in and documents checks including passport, visa, LOA checks.
  • I positively worked with airline ground crew and enforced airline, airport polices procedures to passengers.

Customer Service Agent

Emirates Group(Dnata), Fly Dubai
2015.09 - 2019.08

As a customer service agent was responsible for check in passengers document's verifications, boarding gates and managing transfer desk.

Hostess

Intercontinental Hotels, Dubai
2014.06 - 2015.08
  • Referrals and previous work records available on request
  • Management in Hotel and Catering

Education

No Degree - Computer Networking And Telecommunications

CDETB
FINGLAS
12.2022

No Degree - Aviation

Emirates Aviation College
Dubai
06.2015

Skills

  • Service Quality
  • Tourism Management
  • POS Transactions
  • Administration
  • Customer Service
  • Time Management
  • Problem solving
  • Organizing
  • Operations

Timeline

Guest Service Ambassador

UAE Pavillion
2021.08 - 2022.03

Travel Specialist /Coordinator

DFS middle East
2019.08 - 2021.07

Customer Service Agent

Emirates Group(Dnata), Fly Dubai
2015.09 - 2019.08

Hostess

Intercontinental Hotels, Dubai
2014.06 - 2015.08

No Degree - Computer Networking And Telecommunications

CDETB

No Degree - Aviation

Emirates Aviation College
Roslinna MpofuCustomer Service in Aviation