Roslinna Mpofu

I am a true customer service champion with eight years’ in a customer-facing role, bringing a proven track record of punctuality and reliability and understand that performing on time is a cornerstone of airline services and love to multi-task and are comfortable in a fast-paced where time pressures are a way of life, colleagues say that i`am a great communicator in both individual and group settings and have a demonstrated proficiency with computers and software skills and experience as a Customer Service Management Professional has given the ability of wearing many hats especially pertaining to dealing with customers, cross cultural diversity within the Travel and Aviation industry. I thrive on delivering memorable operational experiences and constantly strive to gain a clearer understanding of guests' needs and ways of working with the team in order to deliver exceptional results within a timely and accurate fashion pride myself and pay attention to detail and working in a collaborative environment where team members work towards a common goal of achieving business results with a level of work ethics and professionalism. Courses Dangerous Goods Airside Induction Passengers Handling Document Verification Aviation Security Awareness Management Leadership Operations Customer Service Management Microsoft Employee Relations Administration Planning Organizing Time Management Attention To Detail Problem Solving