Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Roshith Haridas

Senior Designated Services Engineer
Dublin

Summary

A technocrat with over 17 years of experience in the area of enterprise storage's, hyper converged infrastructure (HCI), software defined storage (SDS), Unix/Linux platforms, enterprise backup solutions and contributing in the design and implementation of private cloud infrastructure along with exposure to public cloud services like AWS, Azure etc.

Overview

18
18
years of professional experience
5
5
Certifications

Work History

Senior Designated Services Engineer

Pure Storage
07.2022 - Current
  • Member of Flash Array designated team for the high priority customers.
  • Provide insights into the current capacity and performance of storage arrays, helping to identify potential bottlenecks and areas for expansion.
  • Work closely with account solution architect's to report and manage array capacity issues, ensuring that all stakeholders are informed and involved in planning process.
  • Help Designated Services Managers (DSM) with escalated cases by taking ownership or monitoring progression closely with the owning engineer.
  • Communicate clearly with all stakeholders using tools like ServiceNow (SNOW) and JIRA, ensuring messages are technically accurate, concise, and professional.
  • Collaborate with Service Delivery Managers (SDMs) and Managers on Duty (MODs) on escalations as needed and help author Incident Reports (IRs) or Root Cause Analyses (RCAs).
  • Involve the DSE team in technical challenges with customer support cases via escalation and engineering tickets.
  • Be aware of active severity 1 cases through weekly calls and provide guidance or attend calls that DSEs need assistance with.
  • Work on customer issues internally, represent the company externally and represent the DSE team in a customer facing role.
  • Develop an intimate understanding of the Pure products in the customer solution/environment.
  • Deliver training, knowledge sharing, and coaching sessions.
  • Create online support FAQ and KB articles including customer environment KBs.

Senior specialist

Wipro Technologies
09.2014 - 07.2022
  • Project: Backup/Storage administrator for a banking customer, Dublin (Nov 2018 - June 2022)
  • Deployed for a banking customer for managing the storage infrastructure and work with the client's internal storage/HCI/backup team for various internal projects in the bank.
  • Works on storage optimization, data management, business continuity & disaster recovery services, focused on Virtualization and Cloud Computing.
  • To work with DevOps team for automating the repetitive tasks.
  • Managed employee training for all new recruit's and offered continuous advice, guidance and mentor-ship on duties and best practice.
  • Supporting out of office hours activity for the production systems.
  • To plan various migration activities from storage perspective and engage with different platform teams.
  • Works on different storage/backup related tools like Hitachi Ops centre, Broadcom SANnav, Veritas Netbackup etc.
  • Currently supports complex storage infrastructure of the client which includes hardware like Hitachi 5500 VSP, Broadcom X6 director switches, Hitachi HCP G11, Hitachi HNAS 5300, Veritas appliance 5340 etc.
  • Previous assignments:
  • Project: COE- SDX Lab - Emerging Practice. (Jan 2017 -Oct 2018)
  • To work on POC for various customers in new technologies before implementing in their live environment.
  • Lead as SME in evaluating end to end new solution offerings as per agreed quarterly plan.
  • Help delivery team on Competency building - Develop the Training content and Competency framework of HCI, SDS and Cloud (Openstack and AWS).
  • Build and configurations of a variety of AWS services including EC2, Lambda, S3, databases (e.g. RDS, Dynamo DB) and VPC configurations.
  • Creating designs and installation documentation with deep-dive technical insights into the architectural aspects of storage domain.
  • Deployed and configured different hyper converged systems - Nutanix, Simplivity and Cisco hyper flex. Also performed software upgrades on HCI environment.
  • Implemented Ceph storage and integrated with Red Hat Openstack.
  • Hands on experience on hypervisors like ESX and AHV (acropolis).
  • Worked on various software-defined storages like - Nexenta, Nimble, Pure Storage, Cloud Byte, Suse ceph storage and EMC Scale IO.
  • Work with key alliance of HCI, SDS, and Cloud for technical evaluation and qualification as per agreed criteria/templates.
  • Successful execution of customer demos in COE lab / Remote.
  • Project: Storage Migration /Storage & Backup administration project for a Banking Customer (Dublin, Ireland - March 2015 - Dec 2016)
  • Storage migration from Hitachi VSP to Hitachi G1000.
  • Post migration reconfiguring the Truecopy disks to GAD configuration.
  • Administration of different storage systems Hitachi G1000, Hitachi VSP, HUS 130,HUS-VM, HNAS, HUS 110,EMC Centera CX-4, EMC Clariion, Hitachi HCP and SAN switches like Brocade DCX, Brocade 5300, Brocade 5470 and CB500.
  • SAN fabric management using brocade network administrator (BNA).
  • Management of backup infrastructure which include hardware like Sepaton S2100, Symantec 5220 appliance, Data Domain DD660, Oracle SL8500 tape silos, STK 9940b, STK T10000d, STK 9840C.
  • Troubleshooting the SAN related issues on different Operating Systems like UNIX, Windows, VMware and Linux.
  • Project: UK based project in banking domain as remote Storage administration (Sept 2012- Feb 2015)
  • Storage team member to manage the customer SAN environment which includes Hitachi storage (VSP, USPV, USP-VM, USP etc.) and Brocade fabric.

IT Analyst

Tata consultancy services
04.2012 - 08.2012
  • Storage administration and brocade SAN administration.
  • Worked on storage products like VSP, USP V, USP VM, HUS, HUS-VM.
  • Troubleshooting the SAN related issues on different Operating Systems like UNIX, Windows, VMware and Linux.

Professional Services Engineer

Seria Applied Research
06.2007 - 03.2012
  • Project: Advance Storage Administration: (Symantec - May-2010 - March 2012)
  • Hitachi and HP Storage administration with Brocade fabric administration.
  • Configuring and administration of various Hitachi technologies like Universal virtualization, Dynamic Provisioning etc.
  • Configuring and administration of various replication technologies like HUR, true copy & shadow image.
  • Microcode Upgrade for Hitachi USPV/USP/AMS and switch firmware upgrade.
  • Project: 24/7 Solaris and storage support (Client: ABRL (Jan 2009- April 2010)
  • Installing, configuring and managing Sun servers with Solaris OS.
  • Administration of Veritas NetBackup.
  • Performing firmware/patch upgrade.
  • Managing Solaris OS zones & Sun Cluster administration.
  • Managing sun storages like SE9990V/6140 and 2540.
  • Project: ISTRAC, Bangalore, India (Nov 2008 - Dec2008)
  • Role - Backup/Unix system admin - Implementation project.
  • Project: EBS Backup Implementation (ERNET, Delhi, India (Sept 2008 - Oct 2008)
  • Role - Backup admin - Implementation project.
  • Project: Storage Resource Management. National informatics centre, Delhi and Hyderabad (DR site) (Sept 2007 -Dec2009)
  • Role - Solaris admin - Implementation project.

Education

Bachelor of Science - Information Systems

BITS Pilani
India
04.2001 -

Skills

Storage administration

Certification

Pure Storage FlashArray Architect Associate, 09/24

Personal Information

Nationality: Irish

Timeline

Senior Designated Services Engineer

Pure Storage
07.2022 - Current

Senior specialist

Wipro Technologies
09.2014 - 07.2022

IT Analyst

Tata consultancy services
04.2012 - 08.2012

Professional Services Engineer

Seria Applied Research
06.2007 - 03.2012

Bachelor of Science - Information Systems

BITS Pilani
04.2001 -

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Roshith HaridasSenior Designated Services Engineer