Rose Oliveira

• Assisted clients with accurate processing, adhering to clinical procedures and compliance requirements.
• Supported management of appointment scheduling records and enquiries, ensuring precision and workflow efficiency.
• Monitored stock levels, placing orders, tracking deliveries, and minimising waste.
• Helped maintain documentation, staff schedules, training coordination, and internal communications.
• Contributed to recruitment, onboarding, and team coordination.
• Prioritised tasks to support consistent service quality and operational standards.

Customer Service Specialist

RS Group, Rialto
Jan 2023 – Jul 2023

• Processed high volume customer orders in a technical, process driven environment with strict accuracy requirements. Verified specifications, system data, and supporting documentation prior to order release, identifying discrepancies and resolving issues through defined procedures. Maintained clean, auditable records and contributed to error reduction by following structured workflows and escalation paths, ensuring downstream processes were not impacted.

• Worked in a fast-paced operational environment requiring consistent adherence to quality, hygiene, and safety standards.
• Managed EPOS data, pricing accuracy, and stock control while ensuring compliance with HACCP and health and safety procedures.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Handled high-pressure situations calmly, keeping store operation seamless.
• Supported training of new staff and reinforced standard processes during high-pressure periods, including Covid-19 operations.

Paediatric Medical Clinic, Brazil
Jan 2014 – Apr 2019
Managed scheduling, sensitive records, and administrative documentation with strict attention to confidentiality, accuracy, and procedural compliance. Supported daily clinic operations where information integrity and timely communication were critical