Rose Nea
Dublin 3
Summary
Organised and reliable, with strong customer service skills and proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook). Comfortable communicating clearly both in writing and in person, and able to work well in busy, fast-paced environments.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Consumer advisor – English/Irish Language Support
Adec Arise
2025.06 - 2026.02
- Provided customer support services for an external client (ComReg).
- Processed over 70 consumer enquiries via phone, email, webchat, and post in both English and Irish, and responded in a timely and efficient manner.
- Maintained thorough records of all interactions within internal case management systems (Agiloft).
- Monitoried shared email inboxes, prioritising queries effectively and escalating cases when appropriate.
- Responded to complex enquiries by providing clear and accurate advice and guidance.
- Collaborated with team members to assess enquiries, redirect cases when necessary, and respond within client SLA response targets.
Sales Assistant
Nourish
2024.07 - 2025.06
- Managed transactions efficiently and balanced the register at the end of shifts to keep a correct record of sales.
- Scanned and digitised financial documents to maintain accurate financial records.
- Tracked and submitted supplier claims for missing, incorrect, or damaged goods.
- Designed and implemented an expiry date tracking system in Excel to automate stock rotation and improve efficiency in inventory checks.
- Consistently delivered high-quality service to drive customer satisfaction and achieve sales targets.
- Responded to customer queries via phone and email.
- Coordinated special orders by liaising with suppliers and other branches to meet customer needs.
- Maintained accurate stock levels by regularly updating the POS system to reflect the real-time inventory.
Education
Bachelor of Social Sciences - Cultural Innovation
Dublin City University
Dublin 9 2020.01 - 2024.01
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent written and oral communication skills
- Extremely organised and experienced working in fast paced environments
- B2 Gaeilge (TEG)
Timeline
Consumer advisor – English/Irish Language Support
Adec Arise
2025.06 - 2026.02
Sales Assistant
Nourish
2024.07 - 2025.06
Bachelor of Social Sciences - Cultural Innovation
Dublin City University
2020.01 - 2024.01