Rosario Sciortino
Dublin,Ireland
Summary
Outgoing and friendly Receptionist delivering excellent customer service and administration. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication.
Overview
10
10
years of professional experience
Work History
Concierge
The Grange Luxury Living
Dublin, Stillorgan Road , Ireland
2022.11 - 2023.08
- Delivered front of house duties with warm and professional manner.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of company.
- Remedied issues by listening and providing conflict resolutions.
- Shipped packages and assisted guests with printing of documents.
- Scheduled deliveries and other products for guests.
- Completed thorough documentation in Excel for each enquiry.
- Provided guests with keys and directions to room locations.
Receptionist
Kypeiros Country resort
Siracusa , Italy
2022.04 - 2022.09
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of company.
- Supported sales and marketing teams, including lead and campaign list building.
Broker
Unicredit Bank MyAgents
Siracusa , Italy
2021.01 - 2021.12
- Maintained up-to-date understanding of market trends and developments to offer best possible customer advice.
- Processed and underwrote loans, verifying consistent regulatory compliance with financial laws
- Assessed financial strength and credit-worthiness of clients, evaluating individual criteria to determine most appropriate product.
- Assessed clients' financial situations to evaluate readiness for mortgage application to help maintain high approval ratings.
Administrative Assistant
Pharmacy Farmavitae SRL
Siracusa , Italy
2013.02 - 2019.05
- Kept and maintained accurate filing system for preservation of office information.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Monitored and updated budget and account records.
Sommelier
Evoè Winebar
Siracusa , Italy
2016.11 - 2018.02
- Provided exceptional customer dining experience, pairing wine effectively to match menu selections and budgetary concerns.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Advised customers on wine and beverage pairings with selected food items.
Education
Certificate 1 Level in Wine - Oenology
02/2023 -
Writing Emails People Want To Read - Email
02/2023 -
Certificate - Finance
10.2020
Broker
Master in Banking&Enterprise "Deloitte" - Finance
01.2008
Master’s Degree in Political Science And Administration - Political/Administration
12.2006
Skills
- Meticulous and organised
- Customer service
- Interpersonal communications
- Office equipment operations
- Data input
Languages
English
Intermediate
Timeline
Concierge - The Grange Luxury Living
2022.11 - 2023.08
Receptionist - Kypeiros Country resort
2022.04 - 2022.09
Broker - Unicredit Bank MyAgents
2021.01 - 2021.12
Sommelier - Evoè Winebar
2016.11 - 2018.02
Administrative Assistant - Pharmacy Farmavitae SRL
2013.02 - 2019.05
Wine Steward WSET - Certificate 1 Level in Wine , Oenology
02/2023 -
Linkedin - Writing Emails People Want To Read, Email
02/2023 -
Organismo Agenti Mediatori OAM - Certificate, Finance
Centro Studi Comunicare L'Impresa - Master in Banking&Enterprise "Deloitte", Finance
University of Catania - Master’s Degree in Political Science And Administration , Political/Administration
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