Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosa M Baez Sanchez

Buckeye

Summary

Accomplished Customer Service Specialist with a proven track record at Accenture Federal Services, adept in client interaction and conflict management. Excelled in enhancing patient satisfaction and streamlining billing processes, showcasing exceptional communication skills and a keen ability to resolve issues efficiently. Demonstrates a strong foundation in customer service and a commitment to continuous improvement in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist III (Merger)

Accenture Federal Services
01.2025 - Current
  • Assist with creating an Account.
  • Explain different health insurance plans, coverage options, and key terms to individuals to help them make informed decisions.
  • Guide individuals through the online or paper application process, helping them complete necessary forms accurately.
  • Compare different health insurance plans based on cost, coverage, and individual needs to help individuals choose the best option.
  • Facilitate the enrollment process by submitting applications and ensuring proper documentation is provided.
  • Address any concerns or questions individuals may have about their health insurance options.
  • Maintain knowledge of current regulations, eligibility guidelines, and changes in the healthcare marketplace.

Enrollment Assister

Cognosante
04.2023 - Current
  • Assist with creating an Account.
  • Explain different health insurance plans, coverage options, and key terms to individuals to help them make informed decisions.
  • Guide individuals through the online or paper application process, helping them complete necessary forms accurately.
  • Compare different health insurance plans based on cost, coverage, and individual needs to help individuals choose the best option.
  • Facilitate the enrollment process by submitting applications and ensuring proper documentation is provided.
  • Address any concerns or questions individuals may have about their health insurance options.
  • Maintain knowledge of current regulations, eligibility guidelines, and changes in the healthcare marketplace.

Accounting Services Associate IV Lead

Conduent
06.2022 - 04.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.

Patient Financial Services Representative

Banner University Medical Center
05.2021 - 06.2022
  • Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
  • Improved patient satisfaction by providing timely and accurate financial information.
  • Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
  • Streamlined billing processes for increased efficiency and accuracy in payment collections.
  • Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
  • Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
  • Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.

Education

Certificate - Medical Coding And Billing

University of Phoenix
Phoenix AZ
10-2024

High School Diploma -

Carl Hayden High School
Phoenix AZ
05-2013

Skills

  • Customer service
  • Client interaction
  • Issue resolution
  • Communication skills

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Specialist III (Merger)

Accenture Federal Services
01.2025 - Current

Enrollment Assister

Cognosante
04.2023 - Current

Accounting Services Associate IV Lead

Conduent
06.2022 - 04.2023

Patient Financial Services Representative

Banner University Medical Center
05.2021 - 06.2022

Certificate - Medical Coding And Billing

University of Phoenix

High School Diploma -

Carl Hayden High School

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Rosa M Baez Sanchez