Rosa M Baez Sanchez
Buckeye
Summary
Accomplished Customer Service Specialist with a proven track record at Accenture Federal Services, adept in client interaction and conflict management. Excelled in enhancing patient satisfaction and streamlining billing processes, showcasing exceptional communication skills and a keen ability to resolve issues efficiently. Demonstrates a strong foundation in customer service and a commitment to continuous improvement in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist III (Merger)
Accenture Federal Services
01.2025 - Current
- Assist with creating an Account.
- Explain different health insurance plans, coverage options, and key terms to individuals to help them make informed decisions.
- Guide individuals through the online or paper application process, helping them complete necessary forms accurately.
- Compare different health insurance plans based on cost, coverage, and individual needs to help individuals choose the best option.
- Facilitate the enrollment process by submitting applications and ensuring proper documentation is provided.
- Address any concerns or questions individuals may have about their health insurance options.
- Maintain knowledge of current regulations, eligibility guidelines, and changes in the healthcare marketplace.
Enrollment Assister
Cognosante
04.2023 - Current
- Assist with creating an Account.
- Explain different health insurance plans, coverage options, and key terms to individuals to help them make informed decisions.
- Guide individuals through the online or paper application process, helping them complete necessary forms accurately.
- Compare different health insurance plans based on cost, coverage, and individual needs to help individuals choose the best option.
- Facilitate the enrollment process by submitting applications and ensuring proper documentation is provided.
- Address any concerns or questions individuals may have about their health insurance options.
- Maintain knowledge of current regulations, eligibility guidelines, and changes in the healthcare marketplace.
Accounting Services Associate IV Lead
Conduent
06.2022 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Patient Financial Services Representative
Banner University Medical Center
05.2021 - 06.2022
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
Education
Certificate - Medical Coding And Billing
University of Phoenix
Phoenix AZ10-2024
High School Diploma -
Carl Hayden High School
Phoenix AZ05-2013
Skills
- Customer service
- Client interaction
- Issue resolution
- Communication skills
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist III (Merger)
Accenture Federal Services
01.2025 - Current
Enrollment Assister
Cognosante
04.2023 - Current
Accounting Services Associate IV Lead
Conduent
06.2022 - 04.2023
Patient Financial Services Representative
Banner University Medical Center
05.2021 - 06.2022
Certificate - Medical Coding And Billing
University of Phoenix
High School Diploma -
Carl Hayden High School
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