Rosa Jara Schuijer
Velserbroek
Summary
Experienced professional with a strong background in customer service, tourism, retail sales and education. Demonstrates exceptional and valuable skills in conflict resolution, communication, and problem-solving, resulting in high levels of customer satisfaction and loyalty. Collaborates effectively with teams and adapts to changing needs, consistently prioritizing efficient and empathetic service to achieve desired outcomes. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Junior Travel Agent and Social Media Assistant (Spanish/English)
SAM Travel Peru
10.2018 - 02.2019
- Provide professional service to clients via email, social media and telephone
- Support managing company’s social media accounts, overseek office team when manager is not working, engage in co-creation on all platforms, translate content for social media platforms, assist social media management with projects and events
Front Desk Associate (English/Spanish)
Inca Rail
04.2018 - 10.2018
- Manage online, phone and in-person inquiries, support with customer issues and complaints in a professional and timely manner
Travel Customer Service Officer and Social Media Assistant (English)
Alpaca Expeditions
10.2017 - 04.2018
- Providing professional knowledge of tour packages to customers in-person, email, social media and telephone, updating content on travel company websites, translating documents and content
Administrative Assistant to Director of English Language Department
Proyecto Perú
09.2016 - 08.2017
- Answer phones and greet visitors when needed, schedule appointments and maintain calendars, prepare communications such as memos, emails, invoices, reports and other, helped with the onboarding process such as collecting paperwork, helped new employees understand work rules, update social media content and cover for teachers when needed
English Language Program Coordinator
El Artesano Centro De Lenguajes y Cultura
07.2015 - 06.2016
- Recruit, train and manage volunteer teachers, assist with onboarding process, scheduling teachers lessons, checking progress of students and teachers, updating class materials when needed, creating new curriculums and courses for school, finding new partners, going to events to educate the community about our school, covering for teachers when needed
Front Desk Associate
Wyndham Vacation Ownerships
08.2012 - 10.2014
- Monitor all inquiries for reservations, provide assistance on telephone, in-person and email, check in and out for guests
Teaching Assistant (Early Education)
First Presbyterian Church Children’s Center
08.2013 - 08.2014
- Supervise students during class hours, aid in teaching appropriate skills, assist in enforcing classroom rules, assist in record keeping such as attendance, student daily reports, incidents reports
Assistant Manager
Humpy’s Company Store
05.2010 - 06.2012
- Supervise and train staff when needed, offer constructive feedback, set on achieving team and store goals, perform weekly and monthly inventories, make bank deposits when needed, update sales reports every week
Education
Diploma -
West Orange High School
06.2003
Online Dutch Intermediate Course -
Taalthuis
Haarlem, The Netherlands12.2024
Dierenartsassistent MBO -niveau 2 -
NHA
01.2024
Diploma -
Inburgering
12.2023
TEFL certificate - Level 3 -
I to I TEFL
07.2018
Skills
- Itinerary planning
- Social media
- Administrative tasks
- Tour preparation
- Data entry
- Scheduling
- New hire onboarding
- Software knowledge
- Documentation and recordkeeping
- Training and mentoring
- Recruitment and hiring
- In-person and telephone interviewing
- Teaching english language learners
- Teaching english
- Classroom support
- English for specific purposes
- English tutoring
Languages
English
Proficient
C2
Spanish
Advanced
C1
Dutch
Elementary
A2
Nationalities
- Dutch
- American
Timeline
Junior Travel Agent and Social Media Assistant (Spanish/English)
SAM Travel Peru
10.2018 - 02.2019
Front Desk Associate (English/Spanish)
Inca Rail
04.2018 - 10.2018
Travel Customer Service Officer and Social Media Assistant (English)
Alpaca Expeditions
10.2017 - 04.2018
Administrative Assistant to Director of English Language Department
Proyecto Perú
09.2016 - 08.2017
English Language Program Coordinator
El Artesano Centro De Lenguajes y Cultura
07.2015 - 06.2016
Teaching Assistant (Early Education)
First Presbyterian Church Children’s Center
08.2013 - 08.2014
Front Desk Associate
Wyndham Vacation Ownerships
08.2012 - 10.2014
Assistant Manager
Humpy’s Company Store
05.2010 - 06.2012
Online Dutch Intermediate Course -
Taalthuis
Dierenartsassistent MBO -niveau 2 -
NHA
Diploma -
Inburgering
TEFL certificate - Level 3 -
I to I TEFL
Diploma -
West Orange High School
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