Ronan Ryan
Leap
Summary
Friendly and enthusiastic professional with history of meeting company goals, utilizing consistent and organized practices.
Passion for personal development and life long learning
Naturally skilled at identifying top quality employees for specific roles
Coaching and mentoring with a drive to create a positive atmosphere and culture
Dedicated, trustworthy, reliable with the ability to guide individuals towards achievement of targets and goals
Overview
22
22
years of professional experience
Work History
Advertising Consultant
West Cork People
Clonakilty
10.2019 - 07.2021
- Created and presented media and advertising packages to prospective customers.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Listened attentively to client feedback to create stronger relations and shape business.
Team Leader
Capita Customer Solutions
Clonakilty
09.2011 - 09.2019
- Built strong relationships with customers through positive attitude and attentive response.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Led team of forty members while providing exceptional customer service.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Coordinated weekly meetings for internal and external groups.
Account Manager, Inside Sales
Connect Promotions LTD
Cork
04.2008 - 08.2011
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Managed friendly and professional customer interactions.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Customer Service Manager
Graffiti Express LTD
Clonakilty
10.2005 - 03.2008
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved concerns with products or services to help with retention and drive sales.
Advertising Sales Executive
Evening Echo Publications LTD
Cork
03.2000 - 08.2004
- Developed sales strategies and people skills to entice clients, negotiate contracts and close deals.
- Coached account executives in sales and fulfillment strategies.
- Helped customers in determining design and layout of sold and spec ads.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
Accounts Assistant
Stat Oil LTD
Dublin
06.1997 - 07.1999
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Used accounting software to prepare weekly and monthly financial reports.
Education
CIPD Associate Diploma People Management - Human Resources Management
ICS Learn
Glasgow, UKCertificate - Customer Service
FETAC
Dublin, Ireland2011
Diploma - Web Design
Marketing Dimensions
Dublin, Ireland2000
Skills
- Team Leadership
- Team Relationships
- Recruitment , Training and Mentoring
- Customer service
- Interpersonal Communication
- Self-Motivated
- Multitasking Abilities
- Problem-Solving
Accomplishments
- Nominated to represent Vodafone as Credit Management Executive of the Year at the CCMA Credit Management Awards 2014
- Throughout my time with the team, we were awarded the 2015 CCMA Credit Management Team of the Year (winner), and the 2017 CCMA Credit Management Team of the Year (highly commended)
- Nominated as primary contact to advise and assist customers at the most serious level of financial distress of which may result in personal harm
Timeline
Advertising Consultant
West Cork People
10.2019 - 07.2021
Team Leader
Capita Customer Solutions
09.2011 - 09.2019
Account Manager, Inside Sales
Connect Promotions LTD
04.2008 - 08.2011
Customer Service Manager
Graffiti Express LTD
10.2005 - 03.2008
Advertising Sales Executive
Evening Echo Publications LTD
03.2000 - 08.2004
Accounts Assistant
Stat Oil LTD
06.1997 - 07.1999
CIPD Associate Diploma People Management - Human Resources Management
ICS Learn
Certificate - Customer Service
FETAC
Diploma - Web Design
Marketing Dimensions
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