Ronan Horan
Skerries
Summary
Business graduate who is an enthusiastic and dedicated professional with extensive experience in hospitality management & customer service. Proven track record in team work, problem solving, time management and sales with a commitment to providing exceptional customer service in fast paced environments.
Overview
6
6
years of professional experience
Work History
General Manager
5 Rock Restaurant
01.2023 - Current
- Overseeing complete operation of 100 plus seat restaurant.
- Responsible for recruitment and selection of staff, induction, training of team members.
- Rostering of staff to ensure sufficient service levels while maintaining wage percentage costs.
- Ordering of supplies and inventory management.
- Meeting with suppliers and negotiating business deals with regards to business inventory and services provided by supplier.
- Accurate cash handling and banking procedures.
- Maintain risk register and implement health and safety policy to comply with company and statutory requirements.
- Reservations and table management to maximize sales opportunities and revenue.
- Creating new menu items and business opportunities to generate higher sales and new cliental, leading to a growth in revenue for the business.
Bar Tender and Floor Supervisor
5 Rock Restaurant
01.2019 - 01.2023
- Customer facing role with the preparation and service of all drinks including cocktails
- Opening and closing procedures to ensure service operates efficiently and within legal timelines
- Key team member of bar and floor service team
- Timely resolution of any customer issues.
Bar Tender and Server - J1 Summer Program
New York Yacht Club
01.2022 - 01.2022
Education
B Sc. Business and Management -
Technological University of Dublin
Dublin, Ireland12.2023
International Business -
Breast Business School
Brest, Brittany, France.12.2022
Leaving Certificate -
Institute of Education
Leeson Street, Dublin 205.2018
Leaving Cert 2017-2018 -
Skerries Community College
Skerries, Co Dublin12.2017
Skills
- Digital Literacy
- Team Leading
- Inventory Management
- Accurate Cash handling
- Customer Service professional
- Leadership and team building
- Problem solving and resolution
- Operations Management
- Time Management
- Staff Management
- Customer Relations
Accomplishments
- Basic First Aid
- Food Safety (HACCP) Level 1
- Manual Handling
- Fire Safety
- Allergen Awareness (including Natasha’s Law)
- Food Safety (HACCP) Level 2
- Fire Safety Awareness – Front of House
- Control of Substances Hazardous to Health (COSHH)
- Guest Excellence
- Guest Recovery
- Effective Time Management
Contactnumber
01 8492745, 087 445 3219
Personal Information
Date of Birth: 08/29/00
References
Available on request
Hobbies and Interests
- Rugby
- GAA
- Golf
Timeline
General Manager
5 Rock Restaurant
01.2023 - Current
Bar Tender and Server - J1 Summer Program
New York Yacht Club
01.2022 - 01.2022
Bar Tender and Floor Supervisor
5 Rock Restaurant
01.2019 - 01.2023
B Sc. Business and Management -
Technological University of Dublin
International Business -
Breast Business School
Leaving Certificate -
Institute of Education
Leaving Cert 2017-2018 -
Skerries Community College
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