Currently studying in final year of BA Business course at NCI.
Recently completed work placement at ESB (June 2024-August 2025).
Averaging 1:1 grade (70%)
15 months of experience as a split resource on Electric Ireland DUOS Reconciliation and Residential Billing/Outsorting Teams.
Two and a half years of experience in retail work.
Positions included sales team in Lifestyle Sports (August 2021 - April 2023) and shop assistant in Tesco (April 2023 - May 2024).
Experience in both collaboration and communication during part time and full time work both in retail and corporate environments.
Aiming to complete Business Honours degree and obtain first class honours.
Consistent positive results in upselling with customers and meeting sales goals daily and weekly.
Successfully completed over 12,000 Residential Billing cases in 11 months, averaging 53 per day, 13 above expected daily results.
Won Customer Solutions "team of the year" award for 2024 following exemplary teamwork clearing a 2 year backlog.
Overview
2
2
years of professional experience
Work history
Residential Billing Admin/DUOS Reconciliation Team
ESB (Electric Ireland)
Northwood, Santry, Dublin
2024.06 - 2025.08
Worked during first three months at Electric Ireland on DUOS (Distribution use of System) Reconciliation team processing and reconciling 14 invoices/credit notes on both ROI and NI grid per month using Microsoft excel spreadsheets and macros.
Following 11 months spent on Residential Billing/Outsorting Team investigating both electricity and gas meter reads and billing customers.
Frequently contacted customers via letter, email, or phone in relation to meter read queries on their electricity/gas accounts.
Successfully billed over 12,000 residential accounts as of August 2025.
Completed 36 online courses provided by the company for outside learning such as time management, conflict management and Microsoft excel
Communicated frequently with various other teams from contractors (Abtran and Tata) , Customer Solutions and ESB Networks in relation to account or reconciliation queries via email or MS Teams.
Trained on 26 Residential Billing SAP transactions to carry out daily duties.
Learned how to create instalment plans for customers with large energy bills, how to log an ESB Networks site visit for a meter reading/test, and how to input a read sent from a customer onto the system.
Worked both on site (2 days) and remotely (3 days) each week.
Sorted returned commercial and residential post each week into categories and then given to facilities team to be actioned.
Placement end date extended to 29/08/2025 following continued improvement and delivering results
Retail shop assistant
Tesco
Swords, Dublin
2023.04 - 2024.05
Maximised sales, advising customers of promotions and sales.
Assisted customers with product selection and sales, recommending items to increase transaction value.
Processed store deliveries, distributing products to storage areas and shop floors, this would take between 30-60 minutes to unload delivery and 1-2 hours of breaking down and sorting stock into sections.
Identified and removed out-of-date stock, correctly recording waste.
Replenished sales floor stock regularly to maximise customer purchases.
Maintained excellent and safe sanitary and cleanliness standards in store kitchen.
Writing and signing off delivery forms and documents with drivers from various couriers and transport companies (DHL, Panda, UPS, Roskell Logistics, Tirlán)
Led other team members in processing store deliveries in both quiet periods (One or two per day) and busy periods such as Christmas (Two to three per day) and utilised problem solving skills in storing goods in provided warehouse and refrigerated areas.
Education
Bachelor of Arts - Business
National College of Ireland
Dublin, Leinster
2022.09 -
High School Diploma - Business
Coláiste Choilm
Swords
06.2021
Skills
Communication skills
Team building
Problem-solving
Upselling
Knowledge of SAP transactions
Initiative
Time Management
Conflict Management
Microsoft Excel
Familiar with ESB's caring, driven, trusted, and courageous values and policies
College Modules and Grade
Year 1:
Economics in the World
Financial Accounting
Fundamentals of Irish Law
Individual Organisational Behaviour
Introduction to HRM
Managing your learning
Marketing in the Digital Age
Quantitative Methods
Year 2:
Entrepreneurship
Management
Social and Organisational Behaviour
Technologies for Business
Career Management Skills
Global Business Environment
Innovation and Creativity
Business Economics
Overall Average - 2:1 (66%)
Hobbies and Interests
Keen interest in football and American football, supports and played for 10 years.
Been to 12 Arsenal matches between 2014-2025.
Earned 2 silver medals in NDSL level while playing football.
Passionate interest in music and artists such as Post Malone, Bruce Springsteen, and Queen.
Can play guitar and keyboard at an intermediate level.
Successfully Completed all 12 driving lessons and passed driving test on first attempt in March 2024.
Enjoy cycling and running in spare time such as short 3-5km runs to improve general wellbeing.
Completed cycling safety course and exam in primary school and was elected to team that cycled from Swords to the Naul.
Keen interest in current affairs such as politics and stock markets.
Timeline
Residential Billing Admin/DUOS Reconciliation Team
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd