Ronan Conway
Swords,Dublin
Summary
- Currently studying in final year of BA Business course at NCI.
- Recently completed work placement at ESB (June 2024-August 2025).
- Averaging 1:1 grade (70%)
- 15 months of experience as a split resource on Electric Ireland DUOS Reconciliation and Residential Billing/Outsorting Teams.
- Two and a half years of experience in retail work.
- Positions included sales team in Lifestyle Sports (August 2021 - April 2023) and shop assistant in Tesco (April 2023 - May 2024).
- Experience in both collaboration and communication during part time and full time work both in retail and corporate environments.
- Aiming to complete Business Honours degree and obtain first class honours.
- Consistent positive results in upselling with customers and meeting sales goals daily and weekly.
- Successfully completed over 12,000 Residential Billing cases in 11 months, averaging 53 per day, 13 above expected daily results.
- Won Customer Solutions "team of the year" award for 2024 following exemplary teamwork clearing a 2 year backlog.
Overview
2
2
years of professional experience
Work history
Residential Billing Admin/DUOS Reconciliation Team
ESB (Electric Ireland)
Northwood, Santry, Dublin
06.2024 - 08.2025
- Worked during first three months at Electric Ireland on DUOS (Distribution use of System) Reconciliation team processing and reconciling 14 invoices/credit notes on both ROI and NI grid per month using Microsoft excel spreadsheets and macros.
- Following 11 months spent on Residential Billing/Outsorting Team investigating both electricity and gas meter reads and billing customers.
- Frequently contacted customers via letter, email, or phone in relation to meter read queries on their electricity/gas accounts.
- Successfully billed over 12,000 residential accounts as of August 2025.
- Completed 36 online courses provided by the company for outside learning such as time management, conflict management and Microsoft excel
- Communicated frequently with various other teams from contractors (Abtran and Tata) , Customer Solutions and ESB Networks in relation to account or reconciliation queries via email or MS Teams.
- Trained on 26 Residential Billing SAP transactions to carry out daily duties.
- Learned how to create instalment plans for customers with large energy bills, how to log an ESB Networks site visit for a meter reading/test, and how to input a read sent from a customer onto the system.
- Worked both on site (2 days) and remotely (3 days) each week.
- Sorted returned commercial and residential post each week into categories and then given to facilities team to be actioned.
- Placement end date extended to 29/08/2025 following continued improvement and delivering results
Retail shop assistant
Tesco
Swords, Dublin
04.2023 - 05.2024
- Maximised sales, advising customers of promotions and sales.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Processed store deliveries, distributing products to storage areas and shop floors, this would take between 30-60 minutes to unload delivery and 1-2 hours of breaking down and sorting stock into sections.
- Identified and removed out-of-date stock, correctly recording waste.
- Replenished sales floor stock regularly to maximise customer purchases.
- Maintained excellent and safe sanitary and cleanliness standards in store kitchen.
- Writing and signing off delivery forms and documents with drivers from various couriers and transport companies (DHL, Panda, UPS, Roskell Logistics, Tirlán)
- Led other team members in processing store deliveries in both quiet periods (One or two per day) and busy periods such as Christmas (Two to three per day) and utilised problem solving skills in storing goods in provided warehouse and refrigerated areas.
Education
Bachelor of Arts - Business
National College of Ireland
Dublin, Leinster 09.2022 -
High School Diploma - Business
Coláiste Choilm
Swords06.2021
Skills
- Communication skills
- Team building
- Problem-solving
- Upselling
- Knowledge of SAP transactions
- Initiative
- Time Management
- Conflict Management
- Microsoft Excel
- Familiar with ESB's caring, driven, trusted, and courageous values and policies
College Modules and Grade
Year 1:
- Economics in the World
- Financial Accounting
- Fundamentals of Irish Law
- Individual Organisational Behaviour
- Introduction to HRM
- Managing your learning
- Marketing in the Digital Age
- Quantitative Methods
Year 2:
- Entrepreneurship
- Management
- Social and Organisational Behaviour
- Technologies for Business
- Career Management Skills
- Global Business Environment
- Innovation and Creativity
- Business Economics
Overall Average - 2:1 (66%)
Hobbies and Interests
- Keen interest in football and American football, supports and played for 10 years.
- Been to 12 Arsenal matches between 2014-2025.
- Earned 2 silver medals in NDSL level while playing football.
- Passionate interest in music and artists such as Post Malone, Bruce Springsteen, and Queen.
- Can play guitar and keyboard at an intermediate level.
- Successfully Completed all 12 driving lessons and passed driving test on first attempt in March 2024.
- Enjoy cycling and running in spare time such as short 3-5km runs to improve general wellbeing.
- Completed cycling safety course and exam in primary school and was elected to team that cycled from Swords to the Naul.
- Keen interest in current affairs such as politics and stock markets.
Timeline
Residential Billing Admin/DUOS Reconciliation Team
ESB (Electric Ireland)
06.2024 - 08.2025
Retail shop assistant
Tesco
04.2023 - 05.2024
Bachelor of Arts - Business
National College of Ireland
09.2022 -
High School Diploma - Business
Coláiste Choilm