Romy Davis
Summary
Passionate and dedicated hospitality professional with a strong foundation in customer service, team leadership, and operations. A recent graduate with diplomas in Hospitality Management and Business Administration, eager to contribute to a dynamic hospitality environment. Experienced in guest services, sales, and problem-solving. Adept at multitasking in fast-paced settings while ensuring excellent customer experiences. Ready to bring enthusiasm, adaptability, and efficiency to a growing hospitality team.
Overview
9
9
years of professional experience
Work History
Team Leader
Marwood International
06.2023 - 12.2024
- Supervised daily operations, ensuring a high standard of service and efficiency
- Trained and mentored employees, improving service quality and performance
- Developed workflow processes that enhanced customer interactions
- Maintained a safe work environment through staff training programs
Sales Associate
Mark's
10.2022 - 09.2023
- Delivered outstanding customer service, assisting 30+ customers daily
- Maintained stock levels, managed inventory, and ensured accurate pricing
- Recommended products and promotions, contributing to increased sales
- Uphold high merchandising and visual display standards
Customer Billing Support
Teleperformance
11.2020 - 03.2021
- Assisted US customers with billing inquiries and issue resolution
- Ensured customer satisfaction and retention through timely support
- Processed payment transactions with accuracy and efficiency
Sales & Marketing Executive
SBI
09.2015 - 04.2019
- Managed and promoted POS machine sales across multiple locations
- Developed customer relationships to enhance product awareness and sales
- Conducted training sessions for retail clients on POS system functionality
Education
PG Diploma - Global Hospitality Management
Conestoga College
Waterloo, ON01.2022
PG Diploma - Global Business Management
Conestoga College
Kitchener, ON01.2021
Diploma - Mechanical Engineering
Institute of Engineering
Thrissur, Kerala01.2015
Skills
- Guest Relations & Customer Service
- Front Desk & Hospitality Operations
- Food & Beverage Service
- Point-of-Sale (POS) Systems & Cash Handling
- Team Leadership & Staff Training
- Inventory Management & Stock Control
- Event Coordination & Planning
- Strong Communication & Multitasking
- Team supervision
- Client service
Websites
Certifications And Achievements
- Smart Serve Certification
- Safe Food Handling Certification
- WHMIS Training
- Leadership & Customer Service Excellence
- Top Performer in POS Sales – SBI, Thrissur (2018)
- District Chess Tournament Medalist (2004)
Languages
Malayalam
Native language
English
Advanced
C1
Hindi
Upper intermediate
B2
Timeline
Team Leader
Marwood International
06.2023 - 12.2024
Sales Associate
Mark's
10.2022 - 09.2023
Customer Billing Support
Teleperformance
11.2020 - 03.2021
Sales & Marketing Executive
SBI
09.2015 - 04.2019
PG Diploma - Global Business Management
Conestoga College
Diploma - Mechanical Engineering
Institute of Engineering
PG Diploma - Global Hospitality Management
Conestoga College
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