Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Romina Ioana Balog

Lusk

Summary

Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.

Overview

9
9
years of professional experience

Work History

TEAM MANAGER

PRIMARK
08.2022 - Current
  • Driving sales in my departments while delivering a great customer experience and store environment
  • Team player and delivering a great communication with the rest of the managers and floor staff
  • Daily and weekly reports to drive sales and meet targets in departments
  • Commercial planning, period layouts plans and planograms for sections
  • Manage the tills – cashing up and respond for any customers queries or issues following the customer promise
  • Organize and guide Retail Assistants in my departments and coach them on the way of working and offering feedback
  • Orders control, oversee gap ordering and review before they are placed
  • Optimise stock level through PSR (Stock Replenishments System)
  • Monitor pricing check markdowns, corrections
  • Duty manger daily – making sure all the people are in their designated area, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment for employees, offering the right handover to stay up to date with organizational changes, issues and improvements

STORE MANAGER

INSOMNIA COFFEE COMPANY
10.2018 - 08.2022
  • Wrote order supply requests to replenish merchandise
  • Provided top quality control while eliminating downtime to maximise revenue
  • Maintained daily record of all transactions
  • Focusing on key performance indicators reaching my targets
  • Lead and motivate the team to meet and exceed sales goals
  • Ensured visually appealing and effective displays for the entire store
  • Oversaw inventory tracking, management, and physical inventory counts
  • Performed assigned projects and completed checklists in efficient and accurate manner
  • Built loyal customer base by delivering excellent service and making in-demand products available
  • Addressed and corrected sales staff communication issues in tactful and effective manner
  • Delivered excellent customer service by greeting and assisting each customer
  • Communicated product details in an enthusiastic and confident manner to connect with customers
  • Stocked and restocked inventory upon shipment receipt

Buyer

NATURE DE PAIN BAKERY
09.2016 - 09.2018
  • Procurement of Ingredients: Sourced and purchased high-quality ingredients, developing and maintaining relationships with suppliers while negotiating favourable terms and prices to optimize costs
  • Inventory Management: Monitored inventory levels to ensure ingredients and supplies were always available, effectively avoiding shortages and overstock situations
  • Quality Control: Ensured all purchased products met our quality standards by conducting regular checks and audits
  • Cost Management: Tracked and managed procurement budgets, successfully working to reduce costs while maintaining high-quality standards
  • Order Processing: Placed and tracked orders, ensuring timely delivery and efficiently resolving any issues with suppliers
  • Market Research: Stayed informed about market trends, pricing changes, and new products to make well-informed purchasing decisions
  • Record Keeping: Maintained accurate records of purchases, pricing, and inventory levels using our inventory management system
  • Collaboration: Worked closely with the bakery team and management to understand ingredient needs and forecast future requirements based on sales trends

OFFICE ADMINISTRATOR

NATURE DE PAIN BAKERY
02.2015 - 09.2016
  • Managed team of 20 employees, overseeing the hiring, general induction, and professional growth of employees
  • Worked closely with the Production Manager and Quality Manager to maintain optimum levels of communication for the effective and efficient completion of the products
  • Monitored multiple databases to keep track of all company inventory
  • Processed financial documents including contracts, expense reports and invoices
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations
  • Responded to telephone inquiries from customers, salesmen and members of public
  • Welcomed guests and clients in upbeat and friendly manner
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers

Education

Bachelor of Arts - Accounting And Finance

Dublin Business School

Skills

  • Ability to work independently and as part of a team
  • Hiring and training
  • Budgeting and cost control
  • Market research and trend analysis
  • Motivational team leadership
  • Outstanding customer service
  • Excellent PC computer skills
  • Strong communication and interpersonal skills
  • Analytical thinking and problem solving
  • Proactive initiative
  • Drove customer feedback to deliver information to management for corrective action

References

Reference upon request.

Languages

  • English, Romanian and Spanish

    • Timeline

    TEAM MANAGER

    PRIMARK
    08.2022 - Current

    STORE MANAGER

    INSOMNIA COFFEE COMPANY
    10.2018 - 08.2022

    Buyer

    NATURE DE PAIN BAKERY
    09.2016 - 09.2018

    OFFICE ADMINISTRATOR

    NATURE DE PAIN BAKERY
    02.2015 - 09.2016

    Bachelor of Arts - Accounting And Finance

    Dublin Business School

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    Romina Ioana Balog