Summary
Overview
Work History
Education
Contact Details
Personal Information
References
Timeline
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ROMEO KITENGE

Waterford

Summary

Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients.

Overview

4
4
years of professional experience

Work History

Receptionist

Harcourt Hotel
Dublin
08.2022 - 04.2023
  • Managed wide variety of customer service and administrative tasks resolve customer issues quickly and efficiently
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
  • Provided typing, word processing, and clerical support and assisted with special projects
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names
  • Checked visitors in and directed or escorted to appropriate departments and personnel
  • Assisted in resolving customer complaints and disputes
  • Handled cash and credit card payments with accuracy
  • Transmitted information and documents to customers via computer and mail.

General Operator

Broadline Recruiters
Dublin
02.2021 - 08.2022
  • Adjusted flow rates and pressure levels to maintain production goals
  • Followed all GMP and SOP standards for production processes
  • Loaded and unloaded raw materials onto production machinery
  • Used work instructions to assemble components in specified sequences
  • Labored at multiple workstations, providing flexibility for production needs and supporting manpower fluctuation
  • Maintained accurate records of all production activities
  • Performed to machine standard run rates, increasing efficiency and reducing shrink.

General Operator

Keelings
Dublin
01.2019 - 03.2020
  • Conducted safety checks and implemented safety procedures
  • Followed all GMP and SOP standards for production processes
  • Adjusted flow rates and pressure levels to maintain production goals
  • Followed all safety protocols and procedures
  • Ensured timely completion of all production tasks
  • Contributed to safety-first culture by consistently using personal protective equipment
  • Collaborated with other departments to ensure seamless operations.

Education

QQL 6 in Tv and Digital Film Production -

Dun Laoghaire Further Education institute
12.2018

QQI L5 in Fashion Design -

Drogheda Institute of Further Education
12.2016

High School Diploma -

XLC Project
Waterford
12-2015

Contact Details

Security Awareness, Expense Reporting, Document Control, Multi-Line Telephone Systems, Time Management, Answer Telephone Calls, Mail Preparation and Sorting, Visitor Check-In, Microsoft Office, Google Docs, Manage Files, Documentation, Bookkeeping, Mail Handling, Telephone Skills, Hotsoft, French, Upper Intermediate (B2), English, Intermediate (B1), Swahili, Intermediate (B1)

Personal Information

  • Date of Birth: 03/25/96
  • Nationality: Congolese

References

  • Martin Gorman - Kefron, General Manager, 0868056716, info@kefron.com
  • Reuben Hambakachere - Cultur Migrants Centre, Youth Leader, 0861994655, Reuben@culture.ie

Timeline

Receptionist

Harcourt Hotel
08.2022 - 04.2023

General Operator

Broadline Recruiters
02.2021 - 08.2022

General Operator

Keelings
01.2019 - 03.2020

QQL 6 in Tv and Digital Film Production -

Dun Laoghaire Further Education institute

QQI L5 in Fashion Design -

Drogheda Institute of Further Education

High School Diploma -

XLC Project

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