Roma Cleary
Westmeath
Summary
Dedicated professional with extensive expertise in career guidance and resilience management. Proficient in Careers Portal, recording data entry reporting, and safeguarding procedures, ensuring patient confidentiality. Strong skills in crisis intervention and therapeutic communication, with experience in training and mentoring to enhance employment opportunities. Committed to effective networking and community resource mapping for comprehensive career plan development, with three years of experience in career guidance and nearing completion of Level 9 adult guidance qualification. Coru registered, holder of full clean driving licence. Driven Employment Support Worker, offering outstanding interpersonal skills and motivational abilities to provide encouraging customer support. Using thorough assessment and evaluation abilities to effectively determine benefit eligibility and accurately process claims.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Education, Training and Employment support worker
Oberstown Detention Campus
Dublin
2023.03 - 2026.02
- Managed over 40+ young people at any given time
- Conducted mock interviews increasing confidence and preparedness among clients.
- Established trust-based relationships with service users enhancing communication effectiveness.
- Maintained comprehensive understanding of equal opportunities legislation for non-discriminatory practices.
- Liaised with local businesses identifying potential work placements for clients.
- Gathered data on local labour market trends improving client role matching.
- Facilitated workshops on interview techniques, increasing comprehension of processes and Developed tailored action plans to resolve employment barriers, ensuring client progression.
- Provided ongoing emotional support, maintaining motivation towards reemployment.
- Actively participated in professional development activities to keep abreast with latest trends in career counselling.
- Provided comprehensive career guidance and support to students by conducting individual counselling sessions.
- Organised career fair that allowed students direct interaction with potential employers.
- Organised career fairs that allowed students direct interaction with potential employers.
- Transforming anxiety into enthusiasm during uncertain transitional periods amongst adolescents.
- Utilised knowledge of labour market trends, enabling more realistic career planning for clients.
- Developed personalised strategies for students' future plans, resulting in higher level of satisfaction.
- Assisted in CV writing and interview preparation techniques, aiding students' job application process.
- Networked with industry professionals to arrange work placements for practical experience.
- Facilitated group discussions on career related topics, supportive environment.
- Contributed substantially to annual reviews and action plans for continuous improvement of services offered.
- Used creative problem-solving approach when addressing unique student challenges, ensuring tailored solutions.
- Implemented effective digital tools in counselling sessions, modernising the service provided.
- Communicated with external agencies and networks to enhance career guidance programmes.
- Built links with businesses and industries to provide input on employment and training opportunities.
- Researched careers, progression opportunities and labour market information to deliver accurate and impartial advice and guidance.
- Assisted with staff training, guidance and support to build quality career programmes.
- Generated and maintained electronic records for clients to support verbal advice.
- Organised and conducted mock interviews to help clients prepare for real-world opportunities.
- Developed bespoke guidance programmes to mentor and motivate clients facing barriers in training and employment.
- Helped clients to identify and capitalise upon core skills and attributes to showcase value as candidate.
- Built positive relationships with recruiters to source external job candidates.
- Provided one-to-one coaching sessions to identify relevant training opportunities.
- Developed robust processes (PIE).
- Kept abreast of developments in social care practices for continuous improvement in service delivery,.
- Provided active listening to clients, enhancing their overall mental health.
- Maintained detailed records on client progress, aiding in treatment planning and evaluation,.
- Improved client quality of life by providing compassionate and professional care.
- Organised transport arrangements when needed, ensuring punctual attendance at interviews or training sessions.
- Assisted clients in developing essential workplace skills for improved job performance.
- Conducted mock interviews, fostering confidence and preparedness.
- Maintained up-to-date knowledge of welfare benefits system to offer accurate advice.
Residential Social Care Worker
Oberstown Children’s Detention Campus
Lusk, Dublin
2019.03 - Current
- Delivered personalised care plans by collaborating with professionals and adhering to CEHOP ethos.
- Monitored clients' physical conditions, reporting changes promptly to medical personnel.
- Escorted young people to school, activities, and medical appointments, ensuring safety.
- Conducted personal searches for contraband, maintaining strict safety regulations.
- Supervised family visits while searching for contraband in clothing and gifts.
- Facilitated group activities to enhance social interaction among residents.
- Identified triggers through verbal communication, promoting strategies to prevent reoffending.
- Maintained detailed records on client progress, supporting treatment planning and evaluation.
Employment Officer
Westmeath Community Development
Athlone, Co. Westmeath
2019.01 - 2019.01
- Guided refugees, asylum seekers, and others to explore career directions, empowering self-efficacy.
- Managed 300 clients
- Assessed client needs and created personal action plans for improvement.
- Conducted interview skills training with clients, enhancing their employability.
- Collaborated with Centre Parcs on recruitment, offering comprehensive training.
- Engaged with diverse stakeholders, including families and professional agencies.
- Organised upskilling programmes and secured appropriate venues.
- Prepared CVs and cover letters for employment applications.
- Drafted court letters detailing individuals' training records and societal engagement.
Social Care Worker
Positive Care Ireland
Longford
2016.01 - 2017.01
- Same as above
Youth Worker
Youth Work Ireland Midlands
Mullingar, Co. Westmeath
2015.01 - 2017.01
- Facilitated ‘Suit your Selfie’ course for early school leavers, tailoring programmes to individual needs.
- Supported young people from diverse backgrounds, addressing challenges in social and educational contexts.
- Engaged with youth through one-to-one and group activities, enhancing skills in sports, recreation, and literacy.
- Assisted young people in developing self-management skills to take charge of their future.
- Compiled presentations and led group programmes to foster engagement and learning.
- Promoted awareness of welfare topics, including health, relationships, and substance use management.
- Guided youth in building essential life skills such as leadership, teamwork, and problem-solving.
- Developed personalised plans for youths, identifying goals and coordinating resources for training and education.
Seasonal Sales Assistant
Dunnes Stores
Mullingar
2013.11 - 2013.12
- Assisted customers in product selection to maximise satisfaction.
- Handled cash transactions accurately, ensuring precise end-of-shift accounting.
- Maintained high-quality customer care while balancing multiple tasks.
- Utilised communication skills to provide detailed product information.
- Ensured timely stock replenishment to maintain product availability.
- Acquired knowledge of new products rapidly, offering comprehensive guidance.
- Cultivated strong relationships with regular customers to encourage repeat business.
- Operated cash registers accurately, processing both cash and card transactions.
Sales Assistant
IMC Cinema
Mullingar
2006.01 - 2013.01
- Assisted customers daily with purchasing cinema tickets, snacks, and drinks.
- Handled cash transactions accurately, ensuring precise accounting at shift end.
- Maintained cleanliness of screens and public areas to uphold hygiene standards.
- Conducted daily inventory checks to manage stock levels effectively.
- Provided detailed product information through excellent communication skills.
- Addressed customer needs promptly, fostering loyalty and positive feedback.
- Managed till operations efficiently, minimising customer wait times.
- Ensured timely stock replenishment and maintained well-organised displays.
Education
Post grad - Adult Career Guidance
National University of Ireland, Maynouth
Maynooth 2024.09 -
Certificate in Adult Career Guidance, Level 8 - Adult Career Guidance
Maynooth University
Maynooth 2023.09 - 2024.05
Certificate in Youth and community studies - Social care
NUIG
Galway 2014.09 - 2015.05
Skills
- Goal setting assistance, Referral process navigation, Active referral follow-up
- Replace adjustment facilitation, Client-Centred approach,
- Data entry and reporting,
- Resilience management
- Safe guarding procedures, Patient confidentiality practices
- Job search techniques
- Case Management
- Networking
- CV development, Community resource mapping, Interview training
- Signposting
- Care plan development
- Online assessment, Person-centred advice
- Stress management techniques
- Employment support, Information digitisation Advocacy techniques
- Initiative taking, Interpersonal communication
- Communication proficiency, Group facilitation techniques, Communication skills
- Interpersonal sensitivity, Time efficiency
INTERESTS / HOBBIES
I enjoy going to the movies, spending time in the garden, listening to music and spending time with my family
Affiliations
- Reading
- movies
- hiking
Certification
- Currently engaging in Level 9, Post Graduate in Adult Career Guidance Counselling
- Level 8 Certificate in Adult career guidance counselling
- Coru registered
- Holder of full driving licence
- qualified barista
- Level 7, cert in Youth studies NUIG
References
References available upon request.
Timeline
Post grad - Adult Career Guidance
National University of Ireland, Maynouth
2024.09 -
Certificate in Adult Career Guidance, Level 8 - Adult Career Guidance
Maynooth University
2023.09 - 2024.05
Education, Training and Employment support worker
Oberstown Detention Campus
2023.03 - 2026.02
Residential Social Care Worker
Oberstown Children’s Detention Campus
2019.03 - Current
Employment Officer
Westmeath Community Development
2019.01 - 2019.01
Social Care Worker
Positive Care Ireland
2016.01 - 2017.01
Youth Worker
Youth Work Ireland Midlands
2015.01 - 2017.01
Certificate in Youth and community studies - Social care
NUIG
2014.09 - 2015.05
Seasonal Sales Assistant
Dunnes Stores
2013.11 - 2013.12
Sales Assistant
IMC Cinema
2006.01 - 2013.01