Roland Blanchard
Dublin,Ireland
Summary
Accomplished full-stack developer with expertise in API development, including SOAP, REST, and async APIs such as Salesforce Bulk API. Proficient in Python (Flask), Java (backend), and JavaScript (React, React Native) for creating scalable web and mobile applications. Experienced in cloud infrastructure using AWS, Kubernetes, and Docker for efficient deployments. Demonstrated strong debugging skills with Splunk and other debuggers, alongside robust database management using SQL and PostgreSQL. Adept at handling high-severity incidents and collaborating cross-functionally to enhance system reliability. Fluent in English and French, with a keen interest in leveraging machine learning tools like TensorFlow for data-driven solutions.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Software Engineering MTS
Salesforce
Dublin, Ireland
01.2025 - Current
- Investigated and resolved 150+ production issues of varying severity, ensuring product improvement and minimising customer impact.
- Performed in-depth debugging and root cause analysis across Salesforce’s infrastructure, focusing on asynchronous APIs and large-scale data transactions. Identified optimisations that reduced investigation volume by 50% for specific products.
- Developed and automated review processes for 9 internal workflows, cutting manual workload by 50% and improving troubleshooting efficiency.
- Created dozens of detailed bug reports, directly influencing product improvements and long-term system resilience.
- Managed 450 customer configuration changes in one fiscal year, balancing deep analysis and risk management to optimise API performance and reduce downtime.
Software Engineering AMTS
Salesforce
Dublin, Ireland
08.2023 - 01.2025
IT Support Specialist
Griffith College
Dublin, Ireland
11.2022 - 08.2023
- Provided technical support and system maintenance, ensuring seamless operation of classroom software, hardware, and networks.
- Diagnosed and resolved hardware and software issues, improving system reliability and user experience.
- Worked closely with faculty to enhance IT infrastructure, optimising technology for academic needs.
Software Engineer Intern
Salesforce
Dublin, Ireland
02.2022 - 08.2022
- Developed internal tooling, including Slack bots, to improve team efficiency and key performance metrics.
- Gained hands-on experience in debugging, automation, and software engineering workflows by shadowing senior engineers.
- Adapted to corporate software development practices, strengthening problem-solving and technical skills in a fast-paced environment.
Education
Bachelor of Science - Computer Science
Griffith College
Dublin 09.2019 - 06.2023
French Baccalaureate - Science
Lycee Saint Vincent
Senlis06.2013
Skills
- API Development: Expertise in SOAP, REST, and async APIs (eg, Salesforce Bulk API), with strong debugging and optimization skills
- Full-Stack Development: Proficient in Python (Flask), Java (backend), and JavaScript (React, React Native) for scalable web and mobile applications
- Cloud & Infrastructure: Experienced with AWS, Kubernetes, Docker for scalable deployments
- Monitoring & Debugging: Expertise in debugging complex code and analysing logs using Splunk and debuggers
- Databases & Analytics: Strong in SQL, PostgreSQL, and ML with TensorFlow, Pandas, NumPy for data-driven solutions
- Incident Management: Handling high-severity issues, on-call rotations, and emergency response
- Cross-Functional Collaboration: Solved complex, cross-team issues with Sales, Support, Product, and Infrastructure, improving system reliability and impact
- Languages: Fluent in English & French
Timeline
Software Engineering MTS
Salesforce
01.2025 - Current
Software Engineering AMTS
Salesforce
08.2023 - 01.2025
IT Support Specialist
Griffith College
11.2022 - 08.2023
Software Engineer Intern
Salesforce
02.2022 - 08.2022
Bachelor of Science - Computer Science
Griffith College
09.2019 - 06.2023
French Baccalaureate - Science
Lycee Saint Vincent
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