Roisin O'Brien Kneeshaw
Manager/Administrator Coordinator
Dunboyne,Meath
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Ability for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
32
32
years of professional experience
Work History
Manager/Administrator Coordinator
Children of Lir Gymnastics Club
Diswellstown, Dublin 15
09.2009 - Current
- Led a team of 20 employees, ensuring high productivity and excellent customer service.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Built sustainable relationships with customers through open communication.
Office Manager/Administrator
Caterking Catering Supplies
Dunboyne, Meath
09.2008 - 01.2009
- Responded promptly and professionally to customer inquiries.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all transactions, including accounts payable and receivable, payroll and general ledger entries.
- Managed accounts receivable collections process by following up on past due balances.
- Maintained and processed VAT returns
Maternity Leave
Maternity Leave
04.2007 - 09.2008
Office Manager/Administrator/Temporary Contracts
Mary B Cremin Agency
06.2006 - 04.2007
- Chemicals Direct - Financial Controller's Assistant - (Stadium Business Park, Dublin 15)
- Asgard Interiors - Office Manager & Accounts Administrator/Maternity Cover - (Blanchardstown Corporate Business Park, Dublin 15).
- Tyco Electronics Ltd - Customer Service Representative/Maternity Cover - (Blanchardstown Corporate Business Park, Dublin 15, February 2007)
- Provided administrative support to management team including preparing reports and presentations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Office Manager/Assistant Sales and Marketing Manager
ZETES Ireland (Promoted)
Dublin 15
06.2003 - 06.2006
- Marketing Manager's Assistant - 2005/2006
- Provided administrative support to the Marketing Manager on a daily basis.
- Conducted research projects related to new product development or marketing initiatives.
- Created presentations for internal meetings or external clients using PowerPoint, Prezi.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Office Manager/Sale's Coordinator - 2003/2005
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated meetings, conferences, travel arrangements and department activities.
Sales Manager's Assistant - Reception/Customer Service Representative
Norman Lauder Limited Chemicals Promoted
Dublin 12
09.2000 - 06.2003
- Sales Manager's Assistant/Customer Service Representative - 2001/2002
- Assisted Sales Manager with preparation of client presentations, proposals, and contracts.
- Organized and maintained files for customer accounts and sales tracking.
- Developed strategies to improve customer relations and increase customer satisfaction.
- Provided administrative support to the Sales Manager by scheduling meetings, managing emails and correspondence, taking minutes at meetings.
- Recption/Customer Service Representative 2000/2001
- Performed data entry into CRM system for all sales-related activities.
- Collaborated with internal departments such as Accounting and Operations regarding customer inquiries or orders.
- Responded promptly to customer inquiries via phone or email in a professional manner.
Receptionist
DPS Engineering & Construction Ltd.
Dublin 14
05.2000 - 09.2000
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Multi Media Wardrobe Manager/Fashion Designer
Freelance
Ireland/Europe
07.1992 - 05.2000
- Managed daily production schedules for all costume-related tasks.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led a team of 02 employees, ensuring high productivity and excellent customer service.
- Reviewed technical specifications for fabric, fit, proportion and detailing to ensure product quality standards were met.
- Organized and maintained a detailed inventory of costume pieces, accessories, and props.
- Collaborated with designers on creative concepts for costumes.
- Assisted in the preparation of items prior to photo shoots or filming sessions.
- Supervised junior staff members who assisted in costume production activities.
Education
Accounting Technician - Accountancy Foundation, Tax Foundation, Law (Contract Law), Business & Management Information Technology, Computerised Accountancy
Dublin Business School
Dublin01.2001
Higher Diploma - Fashion Design
Grafton Academy
01.1991
Leaving Certificate -
Mount St. Annes
Dublin, 601.1989
Skills
- Office Management
- Customer Service & Administrative Support
- Policy Development & Implementation
- Customer Relations
- Accounts Administrator
- Event Coordination
- Document Management
- Organisational Skills
- Microsoft Office, Google, SAP, Exchequer, Tas, Sage, Quickbooks, Thesaurus Payroll, Bright Payroll
Hobbies and Interests
- Gymnastics Coach, CheerLeading Coach, Exploring Ireland & Europe, Cheer Sport Ireland - BoM Secretary/Vice President, Diswellstown Community Centre - BoM Secretary, Yoga, Cinema, Musical Events, Theater.
References
Available upon request
Timeline
Manager/Administrator Coordinator
Children of Lir Gymnastics Club
09.2009 - Current
Office Manager/Administrator
Caterking Catering Supplies
09.2008 - 01.2009
Maternity Leave
Maternity Leave
04.2007 - 09.2008
Office Manager/Administrator/Temporary Contracts
Mary B Cremin Agency
06.2006 - 04.2007
Office Manager/Assistant Sales and Marketing Manager
ZETES Ireland (Promoted)
06.2003 - 06.2006
Sales Manager's Assistant - Reception/Customer Service Representative
Norman Lauder Limited Chemicals Promoted
09.2000 - 06.2003
Receptionist
DPS Engineering & Construction Ltd.
05.2000 - 09.2000
Multi Media Wardrobe Manager/Fashion Designer
Freelance
07.1992 - 05.2000
Accounting Technician - Accountancy Foundation, Tax Foundation, Law (Contract Law), Business & Management Information Technology, Computerised Accountancy
Dublin Business School
Higher Diploma - Fashion Design
Grafton Academy
Leaving Certificate -
Mount St. Annes
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