Roisin Horan
Perth,TAS
Summary
Proven track record of enhancing client satisfaction and streamlining operations, as demonstrated at Sandra's Hair Studio. Expert in organization and prioritization, coupled with exceptional verbal communication skills, led to significant improvements in customer service and operational efficiency. Skilled in managing high-stress situations and maintaining professionalism, showcasing a results-driven approach to achieving workplace excellence.
Overview
9
9
years of professional experience
Work History
Clerical Officer
Department Of Enterprise, Trade And Employment
Ireland
04.2022 - 07.2024
- Manage the processing of complaints, resource allocations and monitoring of emails, correspondence and filing management.
- Respond to calls and emails from the public, on employment legislation queries and providing all the relevant information on their particular queries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of publics calls with minimal wait times.
Hair Stylist
Sandra's Hair Studio
Carlow, Ireland
09.2018 - 12.2022
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Stable/Yard Hand
Jessica Harrington Racing
Kildare, Ireland
09.2015 - 09.2018
- Ensured all horses were fed and their stables were cleaned out on a daily basis.
- Conducted general clean up of entire yard and facilities to maintain safe working environment.
- Maintained clean and organized work environment, promoting a safe and efficient workspace for all employees.
- Performed safety checks and routine maintenance on equipment, fostering safe operations.
- Stacked, loaded and unloaded materials to and from pallets, racks, and shelves.
Education
Hairdressing - Hairdressing
Carlow Institute of Further Education
Carlow05.2020
Skills
- Organization and prioritization
- Verbal Communication
- Filing systems
- Time Management
Timeline
Clerical Officer
Department Of Enterprise, Trade And Employment
04.2022 - 07.2024
Hair Stylist
Sandra's Hair Studio
09.2018 - 12.2022
Stable/Yard Hand
Jessica Harrington Racing
09.2015 - 09.2018
Hairdressing - Hairdressing
Carlow Institute of Further Education