Roisin Guidera
Roscrea Tipperary
Summary
Experienced professional with high desirability to learn new skills and broaden my knowledge. Work very well as part of a team and on my own initiative to meet deadlines and perform tasks. Eager to make a difference in each role I am assigned to. I am a detail-oriented individual willing to adapt to my role and thrive in fast paced environments. Excellent computer and interpersonal skills and follow instructions well.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Volunteer work
Aviva Direct Ireland Limited
Galway
02.2026 - Current
- Took part in local volunteer work during my time with Aviva.
- Involvement in designing care packages and delivering them to the Children’s Hospice in Galway.
- Volunteered in support of Anam Croí, a charity dedicated to older people in the community by joining for a hands-on gardening afternoon.
Customer Service Representative
Aviva Direct Ireland Limited
Galway
11.2023 - Current
- Assisted customers with inquiries via phone, email, and chat support.
- Resolved customer complaints efficiently and professionally to ensure satisfaction.
- Processed policy changes and updates in the customer service database.
- Worked closely with the finance department to process credit transfers and refunds to clients.
- Created accounts only transactions for clients and processed payments accordingly.
- Worked also as a member of our dedicated care team to assist vulnerable customers in understanding their insurance and assisting with their finances.
- Daily usage of Direct Debit system technologies to update customer bank details and clear manual payments as required.
- Daily exposure to Microsoft Word and Micorsoft Excel to record daily activities and figures.
- Working towards full CPD qualifications having completed APA qualification for commercial and personal general insurance.
Education
Associate of Science - Biochemistry
National University of Galway Ireland
Galway, Irel 09.2018 - 05.2022
Skills
- Customer support
- Complaint resolution
- Microsoft Excel
- Database management
- High attention to detail
- Strong work ethic
- Excellent communication
- Payment processing
- Attention to detail
- Team collaboration
- Problem solving
- Time management
- Adaptability to change
Languages
English
First Language
Certification
- Certificate of First Aid Response Pre-Hospital Emergency Care Council course received 19/11/25 to allow me to perform the role of first aid responder for my work department.
- Underwriting Licence Level 4 - Aviva Insurance Ireland DAC. Received 14/11/24.
- Certificate of APA (Commercial and Personal General Insurance Designation) qualification by The Insurance Institute of Ireland. Received 20/02/25.
Timeline
Volunteer work
Aviva Direct Ireland Limited
02.2026 - Current
Customer Service Representative
Aviva Direct Ireland Limited
11.2023 - Current
Associate of Science - Biochemistry
National University of Galway Ireland
09.2018 - 05.2022