Roisin Glackin
Letterkenny
Summary
Dynamic professional with expertise in complaint management and superb time management skills. Known for being outgoing and enthusiastic, consistently delivering exceptional customer service. Committed to leveraging these strengths to drive organisational success and enhance client satisfaction.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Sales Assistant
Grove Furnishings
Letterkenny, Co. Donegal
12.2018 - 04.2025
- Maintained high productivity by efficiently processing cash, credit and debit payments.
Retail Sales Assistant
Upstairs Downstairs Furniture
Monaghan, Monaghan
11.2017 - 10.2018
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Showcased product features and benefits to drive sales.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Maintained neat and clean shop floor and storage areas.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Promoted special offers and loyalty programme with upselling skills.
Chef
The Westenra Arms Hotel
Mo, Monaghan
02.2017 - 11.2017
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Ensured quality, presentation and proper quantities of plated food from line activities.
- Catered to all dietary requirements and food intolerances to accommodate guests' needs.
Breakfast Shift Supervisor
The Radisson Blu Hotel
Letterkenny, Letterkenny
06.2016 - 02.2017
- Supervised employees to ensure assigned tasks were completed on time.
- Mentored and supported new employees to maximise team performance.
- Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Waitress
Mc Kays Breakfast and Lunch
Quincy, Boston, Massachusetts
03.2016 - 06.2016
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Showcased extensive knowledge of menu items, heightened customer decision making.
Commis Chef
Mc Gettigans Hotel
Letterkenny, County Donegal
06.2015 - 03.2016
- Contributed to food presentation, enhancing visual appeal for diners.
- Enforced health and safety guidelines amongst the team, promoting a safe working environment.
- Assisted in large-scale catering events, ensuring successful execution.
- Followed recipes meticulously, ensuring consistent dish quality.
Retail Cashier
JayCees XL Shop
Letterkenny, Ireland
11.2013 - 05.2015
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
Childminder
Family Member
Letterkenny
10.2012 - 10.2013
- Kept house looking clean and presentable by clearing up after children's activities and meals.
- Promoted learning and enjoyment through play activities such as painting and crafts.
- Taught students cognitive, linguistic and emotional development to promote well-roundedness.
- Helped struggling students overcome academic difficulties by providing extra support and assistance throughout lessons.
- Assisted in planning, creating, developing and sourcing teaching materials.
Volunteer Teacher
Glorious Orphanage
Arusha, Tanzania
09.2012 - 10.2012
- Developed a positive learning environment by establishing clear classroom rules and expectations.
- Supported pupils with special needs, ensuring inclusion in all classroom activities.
Operations Assistant
Pramerica
Letterkenny, Ireland
12.2010 - 09.2012
- Managed database and spreadsheet updates, entering client and operational data to support traceability.
- Tracked operational data and drafted reports, relaying findings to upper management.
- Took messages from clients and relayed them to relevant staff promptly.
Retail Cashier
Thomas Keys and Sons Mace
Letterkenny
01.2008 - 12.2010
Education
Certificate of Higher Education - Culinary Arts
ATU
09.2013 - 06.2015
FETAC Level 5 - Childcare
FAS
09.2009 - 06.2010
Skills
- Complaint management
- Superb time management
- Outgoing and enthusiastic
Affiliations
- Reading
- Music
References
References available upon request.
Timeline
Sales Assistant
Grove Furnishings
12.2018 - 04.2025
Retail Sales Assistant
Upstairs Downstairs Furniture
11.2017 - 10.2018
Chef
The Westenra Arms Hotel
02.2017 - 11.2017
Breakfast Shift Supervisor
The Radisson Blu Hotel
06.2016 - 02.2017
Waitress
Mc Kays Breakfast and Lunch
03.2016 - 06.2016
Commis Chef
Mc Gettigans Hotel
06.2015 - 03.2016
Retail Cashier
JayCees XL Shop
11.2013 - 05.2015
Certificate of Higher Education - Culinary Arts
ATU
09.2013 - 06.2015
Childminder
Family Member
10.2012 - 10.2013
Volunteer Teacher
Glorious Orphanage
09.2012 - 10.2012
Operations Assistant
Pramerica
12.2010 - 09.2012
FETAC Level 5 - Childcare
FAS
09.2009 - 06.2010
Retail Cashier
Thomas Keys and Sons Mace
01.2008 - 12.2010
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