Roisin Glackin
Letterkenny
Summary
Dynamic professional with expertise in complaint management and superb time management skills. Known for being outgoing and enthusiastic, consistently delivering exceptional customer service. Committed to leveraging these strengths to drive organisational success and enhance client satisfaction.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work history
Sales Assistant
Grove Furnishings
Letterkenny, Co. Donegal
2018.12 - 2025.04
- Maintained high productivity by efficiently processing cash, credit and debit payments.
Retail Sales Assistant
Upstairs Downstairs Furniture
Monaghan, Monaghan
2017.11 - 2018.10
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Showcased product features and benefits to drive sales.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Maintained neat and clean shop floor and storage areas.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Promoted special offers and loyalty programme with upselling skills.
Chef
The Westenra Arms Hotel
Mo, Monaghan
2017.02 - 2017.11
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Ensured quality, presentation and proper quantities of plated food from line activities.
- Catered to all dietary requirements and food intolerances to accommodate guests' needs.
Breakfast Shift Supervisor
The Radisson Blu Hotel
Letterkenny, Letterkenny
2016.06 - 2017.02
- Supervised employees to ensure assigned tasks were completed on time.
- Mentored and supported new employees to maximise team performance.
- Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
Waitress
Mc Kays Breakfast and Lunch
Quincy, Boston, Massachusetts
2016.03 - 2016.06
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Showcased extensive knowledge of menu items, heightened customer decision making.
Commis Chef
Mc Gettigans Hotel
Letterkenny, County Donegal
2015.06 - 2016.03
- Contributed to food presentation, enhancing visual appeal for diners.
- Enforced health and safety guidelines amongst the team, promoting a safe working environment.
- Assisted in large-scale catering events, ensuring successful execution.
- Followed recipes meticulously, ensuring consistent dish quality.
Retail Cashier
JayCees XL Shop
Letterkenny, Ireland
2013.11 - 2015.05
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
Childminder
Family Member
Letterkenny
2012.10 - 2013.10
- Kept house looking clean and presentable by clearing up after children's activities and meals.
- Promoted learning and enjoyment through play activities such as painting and crafts.
- Taught students cognitive, linguistic and emotional development to promote well-roundedness.
- Helped struggling students overcome academic difficulties by providing extra support and assistance throughout lessons.
- Assisted in planning, creating, developing and sourcing teaching materials.
Volunteer Teacher
Glorious Orphanage
Arusha, Tanzania
2012.09 - 2012.10
- Developed a positive learning environment by establishing clear classroom rules and expectations.
- Supported pupils with special needs, ensuring inclusion in all classroom activities.
Operations Assistant
Pramerica
Letterkenny, Ireland
2010.12 - 2012.09
- Managed database and spreadsheet updates, entering client and operational data to support traceability.
- Tracked operational data and drafted reports, relaying findings to upper management.
- Took messages from clients and relayed them to relevant staff promptly.
Retail Cashier
Thomas Keys and Sons Mace
Letterkenny
2008.01 - 2010.12
Education
Certificate of Higher Education - Culinary Arts
ATU
2013.09 - 2015.06
FETAC Level 5 - Childcare
FAS
2009.09 - 2010.06
Skills
- Complaint management
- Superb time management
- Outgoing and enthusiastic
Affiliations
- Reading
- Music
References
References available upon request.
Timeline
Sales Assistant
Grove Furnishings
2018.12 - 2025.04
Retail Sales Assistant
Upstairs Downstairs Furniture
2017.11 - 2018.10
Chef
The Westenra Arms Hotel
2017.02 - 2017.11
Breakfast Shift Supervisor
The Radisson Blu Hotel
2016.06 - 2017.02
Waitress
Mc Kays Breakfast and Lunch
2016.03 - 2016.06
Commis Chef
Mc Gettigans Hotel
2015.06 - 2016.03
Retail Cashier
JayCees XL Shop
2013.11 - 2015.05
Certificate of Higher Education - Culinary Arts
ATU
2013.09 - 2015.06
Childminder
Family Member
2012.10 - 2013.10
Volunteer Teacher
Glorious Orphanage
2012.09 - 2012.10
Operations Assistant
Pramerica
2010.12 - 2012.09
FETAC Level 5 - Childcare
FAS
2009.09 - 2010.06
Retail Cashier
Thomas Keys and Sons Mace
2008.01 - 2010.12