Rohan Arora
London
Summary
Results-driven professional with strong communication, problem-solving, and interpersonal skills. Experienced in resolving conflicts, handling inquiries, and delivering excellent customer service. Committed to enhancing customer satisfaction through effective solutions and support.
Overview
2
2
years of professional experience
Work History
Subject Matter Expert
Teleperformance
05.2022 - 01.2023
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Managed a team of up to 25 members, driving sales growth and productivity while ensuring effective customer issue resolution.
Customer Care Executive
Teleperformance
11.2021 - 04.2022
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound chats, multitasking effectively to address diverse customer needs simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to increased sales by effectively upselling and cross-selling products in alignment with promotions and events.
- Took ownership of customers issues to follow problems through to resolution.
Digital Marketing Executive
Youtaar Solutions
08.2020 - 09.2021
- Planned and executed web, SEO, database marketing and social media advertising campaigns.
- Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
- Optimized landing pages for improved conversion rates, utilizing A/B testing and user experience best practices.
- Analyzed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
Education
Master of Science - Management
BPP University
London03-2024
Bacheor's of Technology - Information Technology
DAV Institute of Engineering And Technology
Jalandhar, India04-2020
Diploma - Computer Science
Mehr Chand Polytechnic College
Jalandhar, India05-2017
Matriculation (Equivalent To GCSE) -
Shiv Jyoti Public School
Jalandhar, India04-2014
Skills
- Customer focus
- Creative solutions
- Strategic thinking
- Time management
- Teamwork and collaboration
- Organizational skills
- Friendly customer service
- Problem-solving
- Computer skills
- Customer relationship management
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Subject Matter Expert
Teleperformance
05.2022 - 01.2023
Customer Care Executive
Teleperformance
11.2021 - 04.2022
Digital Marketing Executive
Youtaar Solutions
08.2020 - 09.2021
Master of Science - Management
BPP University
Bacheor's of Technology - Information Technology
DAV Institute of Engineering And Technology
Diploma - Computer Science
Mehr Chand Polytechnic College
Matriculation (Equivalent To GCSE) -
Shiv Jyoti Public School
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