Rogerio Coelho
Lanesborough
Summary
Professional with 40 years of experience in high-performance customer service, specializing in effective communication and teamwork. Expertise in ICT tools, including Microsoft Office and Primavera, enhances B2C and B2B interactions. Proven leadership skills and customer-centric strategies drive operational efficiency and elevate customer satisfaction. Committed to problem-solving and fostering community support in collaborative environments.
Overview
34
34
years of professional experience
Work history
Shift Manager
Center Parcs
Longford, Co Longford
2024.03 - Current
- Streamlined operations by implementing effective work procedures.
- Resolved customer complaints promptly to uphold service standards.
- Ensured adherence to health and safety regulations.
- Assisted colleagues in addressing workplace conflicts to promote team harmony.
- Maintained cleanliness and hygiene across work areas for pleasant environment.
- Optimised shift schedules to enhance operational efficiency.
- Motivated team members to achieve sales targets and boost store revenue.
- Delivered exceptional customer service through overseeing staff training initiatives.
- Minimised downtime with proactive equipment maintenance checks.
- Manage over 100 guests per day.
Team Leader
Center Parcs
Ballymahon, Ireland
2023.01 - 2024.03
- Assisted in managing team of colleagues.
- Provided direction and guidance for team members.
- Organised tasks and set goals for team efficiency.
- Coordinated daily tasks to ensure smooth workflow within team.
- Helped improve customer satisfaction through collaboration with colleagues.
- Resolved conflicts effectively to promote harmony within workforce.
- Manage over 100 guests per day.
Waiter
Center Parcs
Ballymahon
2022.01 - 2023.01
- Assisted team leader in daily operations.
- Organised space to welcome guests effectively.
- Received and accommodated guests with care.
- Inquired about special dietary needs to ensure comfort.
- Clarified menu options and collected guest orders.
- Engaged with guests to enhance their overall experience.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
Stores F&B and Kitchen Porter
Center Parcs
Ballymahon
2021.09 - 2022.01
- Streamlined workflow to assist serving staff in reducing waiting times.
- Contributed to creating pleasant dining experience by ensuring clean cutlery and crockery.
- Supported maintenance of high cleanliness standards by washing kitchen equipment and utensils.
- Helped maintain safe working environment by following health and safety regulations.
- Cleaned work surfaces, ensured hygiene standards were met.
- Operated dishwashing machinery to maintain cleanliness in kitchen.
- Promptly addressed spills or broken glassware to prevent accidents in workplace.
- Kept safe working environment by following all health and safety regulations.
Warehouse Manager
Bricomarche
Coimbra, Portugal
2017.01 - 2021.01
- Assisted in coordinating staff functions for reception, unloading, loading, storage and conservation of raw materials and finished goods.
- Reviewed and logged incoming invoices daily while organising product registration in warehouse.
- Supported inventory management and stock control activities.
- Facilitated approval process for material requisitions across departments.
- Increased sales by 10%.
Managing Partner
Oficina de Credito
Lisboa, Portugal
2017.01 - 2021.01
- Assisted in analysing, assessing, and organising credit applications.
- Facilitated communication with banks and financial institutions.
- Supported recruitment, coaching, and motivation of teams.
- Aided in preparation and monitoring of budgets execution.
- Increased sales by 25%.
Bank Branch Director
BIC
Fogueteiro, Portugal
1997.01 - 2002.01
- Decided on credit operations;
- Monitored of objectives and budgets;
- Won awards for achieving leasing goals.
- Managed over 100 customers per day.
- Increased annually budgets in 5%.
Bank Manager
Montepio Geral
Amora, Portugal
1992.01 - 1997.01
- Achieved organisational goals by managing and motivating high-performing teams.
- Increased credit portfolio by strategically approving and deciding on credit applications.
- Identified and engaged potential customers, leading to significant business growth.
- Executed budgets effectively, contributing to financial stability.
- Developed proactive growth strategies for bank through comprehensive market trend analysis.
- Established long-term client relationships by providing expert financial advice.
- Ensured compliance with all banking laws and regulations, fostering operational integrity.
- Resolved customer complaints swiftly, resulting in higher client retention rates.
- Maintained exceptional service delivery standards, inspiring team excellence.
- Reduced potential risks through meticulous evaluation of loan applications.
- Streamlined daily branch operations, enhancing staff performance and efficiency.
- Increased annually budgets in 5%.
- Managed over 100 customers per day.
Education
Certificate - Supervisory Management and Team Leadership
TUS
Athlone, County Westmeath 2022.01 - 2023.01
Certificate - Administrative Technician
Inovinter
Coimbra, Portugal 2011.01 - 2012.01
High school diploma - Sciences
Colegio Portugues de Kinshasa
Kinshasa, Congo 1966.10 - 1976.06
NVQ Level 5 - Excelling Operational Management
Raise the Bar
United Kingdom 2026.02 -
Skills
- Microsoft Office and Primavera software
- Business-to-customer and business-to-business communication
- Customer engagement and satisfaction
- Team collaboration and support
- Leadership and mentorship
Languages
Portuguese: Native speaker, French: Fluent, English: Fluent, Spanish: Fluent, Italian: Conversation.
OTHER WORK EXPERIENCE
GEEAK, Social Action Volunteer, Coimbra, Portugal, 2009, 2021
Affiliations
- Sports, Reading, Music, Theater, Finance and Economy
OTHER QUALIFICATIONS
- Manual Handling;
- Human Resource Management;
- Situational Leadership.
ACHIEVEMENTS & INTERESTS
- Voted Vice President of the Monte Formoso Residents Association, Coimbra (2009-2021)
- Voted Secretary of the Board of the Parish Assembly of Eiras and S. Paulo de Frades, Coimbra (2013-2021).
Timeline
NVQ Level 5 - Excelling Operational Management
Raise the Bar
2026.02 -
Shift Manager
Center Parcs
2024.03 - Current
Team Leader
Center Parcs
2023.01 - 2024.03
Certificate - Supervisory Management and Team Leadership
TUS
2022.01 - 2023.01
Waiter
Center Parcs
2022.01 - 2023.01
Stores F&B and Kitchen Porter
Center Parcs
2021.09 - 2022.01
Warehouse Manager
Bricomarche
2017.01 - 2021.01
Managing Partner
Oficina de Credito
2017.01 - 2021.01
Certificate - Administrative Technician
Inovinter
2011.01 - 2012.01
Bank Branch Director
BIC
1997.01 - 2002.01
Bank Manager
Montepio Geral
1992.01 - 1997.01
High school diploma - Sciences
Colegio Portugues de Kinshasa
1966.10 - 1976.06