Roger Parkes
Dublin
Summary
Accomplished Senior Project Manager with a proven track record at Microsoft, adept in Agile methodology and client liaison. Spearheaded transformative projects, enhancing contracting processes and system integrations, resulting in streamlined operations and compliance adherence. Excelled in stakeholder engagement and financial administration, demonstrating leadership and strategic vision.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Project Manager (Security & Fraud)
Microsoft
Dublin
05.2024 - Current
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Analyzed data from completed projects in order to identify areas for improvement.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Coordinated internal resources and third parties and vendors for the flawless execution of projects.
- Collaborated with stakeholders to develop realistic expectations for deliverables.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Managed project scope, timeline and budget in alignment with company objectives.
Snr Project Manager Surface and Devices
Microsoft
04.2022 - Current
- Accountable for leading the projects to transitioning the Surface and devices business which had a revenue of $5b per annum from the legacy platform onto the new commerce platform on partner center
- Co-ordinating with legal, marketing, finance, support and business stakeholders to define requirements and capabilities needed to deliver
- Within ops I own creating the modern contracting vision for customer, partner and publisher contracts
- I have responsibility for defining the roadmap of contracting related launches and prioritising the capabilities needed
- Telling the story of how these launches take us closer to the vision of a simplified contracting experience, meeting compliance and business needs is a key function of the role
- For launches with a contracting dependency I own process design, documenting scenarios & requirements, defining test cases and driving prioritisation and alignment across multiple stakeholder groups, including CELA, engineering, OCP, tax, compliance and business owners
- I ensure launches are delivered within the ODLC framework on time and with quality
- I am currently the design lead for the Microsoft Partner Agreement on Partner Centre which will initially replace all CSP contracts for new and existing partners and will be the single contract for all Microsoft partners on that platform
- To achieve this, I am working with the stakeholders mentioned and multiple engineering teams on system integration, capability design, end user experience and compliance
- I have Ops ownership of the move to a Sirius/LRD sales model for the modern contracts
- Within my role I have created framework for the creation of modern policy documents which define guidelines for all future launches based on the output from project Alexandria
- Initially these documents have focused on the contracting areas defining modern contracting policies: formatting, branding, terms acceptance methods, data retention etc
- The model will be expanded to include other areas such as invoicing etc
- The effort came from my own initiative to avoid recreating the fragmented landscape of how we execute contracts in legacy, and introduce standards to ensure adherence to policies, providing guidance to other project managers
- For contract processes which require some manual touch I own process flow design and defining work instructions to ensure we successfully complete contracts
- To enable this, I have recently transitioned our CSP ROC processing teams from using multiple tools to a single integrated Agreement Management Tool
- This incorporates digital contracting capabilities with automated contract retention to eliminate processing risk and ensure compliance
Project Manager Snr Launch Planner Digital Contracting
Microsoft
09.2016 - 04.2022
- Within ops I owned creating the modern contracting vision for customer, partner and publisher contracts across all Microsoft Lines of business
- I had responsibility for defining the roadmap of contracting related launches and prioritising the capabilities needed
- Telling the story of how these launches take us closer to the vision of a simplified contracting experience, meeting compliance and business needs is a key function of the role
- For launches with a contracting dependency I own process design, documenting scenarios & requirements, defining test cases and driving prioritisation and alignment across multiple stakeholder groups, including CELA, engineering, OCP, tax, compliance and business owners
- I ensure launches are delivered within Microsoft’s ODLC framework on time and with quality
- Defining the commercial contracting roadmap for customer, partner & publisher agreements
- Design lead for contracting related launches within P&L
- Documenting contracting policies for modern which meet legal and compliance needs
- Ownership of the Sirius launch for CSP contracting
- Contracting process optimization and compliance
- Leading team to define the content and altitude of OLDC launch requirements
- Mentoring 10 new MS employees through the mentoring circle
- Advisor on the amendment optimization project
- OHI representation for P&L in Dublin
Global Project Manager Next Generation Volume Licensing
Microsoft
08.2012 - 09.2016
- As PM I owned process & systems development to support the Next Generation Volume Licensing (NGVL) program which was the future for licensing programs
- My focus area was quoting and agreements
- The NGVL program goal was to transform the entire Microsoft volume licensing eco-system to enable Microsoft to grow and scale
- Stakeholder engagement to gather requirements to ensure optimal design that meets business and compliance needs
- Document Requirements to streamline & automate processes and collaborate with engineering teams to ensure all key scenarios are covered
- Building a data-driven cases for inclusion of capabilities in the project roadmap
- Trade-off automation with available capacity and develop mitigation for the de-scoped capabilities
Global Operations Support Manager
Microsoft
05.2011 - 08.2012
- A newly created role to interface between the business and engineering teams to drive process and support optimization and act as a single point of contract for all volume licensing system escalations within the EOC ROC
- Reporting on the health of our systems to senior leadership at revenue critical periods was a key element of the role
- Fiscal close readiness and execution SPOC for the EOC ROC on VL system support issues working with the ECIT, BPO and P&F teams on qtr end readiness and execution
- Project Management Successfully delivered projects including the launch of the Operations Community in LinkedIn, creation of the fiscal close support and communication process
- Program Management Responsibilities for BCWeb, EDI & XML order processing, AWS and CLT/MIMOS
ECIT Program Manager
Microsoft
04.2010 - 04.2011
- I was the project manager of the VLIT L3 vendor transition
- The project involved moving 48 technical positions from the regional support teams to our India vendor (Satyam)
- The tasks included resource hiring, knowledge transfer planning, status reporting to senior management and tracking key performance indicators
- Accountability for incident management strategy ECIT
- Responsibilities included compliance, resource planning, aged and open ticket volume reduction
- Management of the dedicated incident co-ordinator Team
- The team had representatives in each of the ROCs and are accountable for the day to day management of the MSE queue
- Service improvement planning
- In FY11 I successfully completed a green belt project to reduce the percentage of tickets resolved by the MSLicense L3 support team saving $104k
- I was the champion of two other VLIT green belt projects
- ITSM readiness
- I lead the ITSM readiness team
- My responsibilities included training, contingency planning, UAT testing and report building
Volume Licensing Service Owner
Microsoft
05.2005 - 04.2010
- As EOC service owner I managed a technical support team (6 FTEs and 3 vendors)
- I had accountability for health, performance and availability of the licensing systems (MOET, Explore, MSLicense, LIR, Vellum & SABenefits) during EOC hrs
- MSIT Fiscal Close readiness planning
- Accountability for support coverage, daily system status communications, executive updates and security patch exceptions
- Enhancement release planning
- Responsibility for reviewing functional specification docs and ensuring the team understood the release changes
- Awareness and major incident communications
- Ownership of communications to key stakeholders
- I was an escalation point for VLIT system issues
- Problem analysis management
- Responsibility for the problem analysis effort in the EOC L3 support team and system optimization
L3 Programs Support Analyst
Microsoft
04.2000 - 05.2005
- Accountable for the system health and availability of MSDN subscriber downloads and the Order Management systems
- MSDN was a 50+ server app located in several data centres WW
- Order Management was a $100m+ order entry system with multiple tenants
Software Developer
Accenture
09.1998 - 04.2000
- I worked on site in Microsoft as a software developer on the cactus project to move from AS400 to SAP and on internal HR systems
Business Development Manager
Kainos Software
San Francisco
08.1996 - 07.1997
- I worked for one year on a graduate recruitment program for Kainos
- My role was to generate business and market research
Education
M.D. - Computer Science
Queens University Belfast
01.1998
Bachelor of Science - Communication, Advertising and Marketing
University of Ulster
01.1996
Skills
- Meeting facilitation
- Client liaison
- Financial administration
- Schedule coordination
- Agile methodology
- Specification review
Certification
- 2024, PMI Generative AI for Project managers
- 2021, Prosci Certified
- 2021, Microsoft Certified: Azure Data Fundamentals
- 2020, Microsoft Certified: Azure AI Fundamentals
- 2020, Microsoft 365 Certified: Fundamentals
- 2020, Microsoft Certified: Power Platform Fundamentals
- 2020, Microsoft Certified: Dynamics 365 Fundamentals
- 2020, Microsoft Certified: Azure Fundamentals
- 2019, Analyzing and Visualizing Data with Microsoft Power BI
- 2018, Scaled Agile certification
- 2010, Green Belt Six Sigma certified
- 2010, PMP & ITIL certified
- 2004, MCP SQL 2000 Database administration
- 2003, MCP SQL 2000 design and implementation
- 1998, Masters Degree in Computer Science, Pass with distinction
- 1996, BSc Hons Degree in Communication, Advertising and Marketing, 2:1
Currentposition
Snr Project Manager Surface and Devices
Timeline
Senior Project Manager (Security & Fraud)
Microsoft
05.2024 - Current
Snr Project Manager Surface and Devices
Microsoft
04.2022 - Current
Project Manager Snr Launch Planner Digital Contracting
Microsoft
09.2016 - 04.2022
Global Project Manager Next Generation Volume Licensing
Microsoft
08.2012 - 09.2016
Global Operations Support Manager
Microsoft
05.2011 - 08.2012
ECIT Program Manager
Microsoft
04.2010 - 04.2011
Volume Licensing Service Owner
Microsoft
05.2005 - 04.2010
L3 Programs Support Analyst
Microsoft
04.2000 - 05.2005
Software Developer
Accenture
09.1998 - 04.2000
Business Development Manager
Kainos Software
08.1996 - 07.1997
M.D. - Computer Science
Queens University Belfast
Bachelor of Science - Communication, Advertising and Marketing
University of Ulster
Similar Profiles
Sathish G PanneerselvamSathish G Panneerselvam
Senior Software Engineer at MicrosoftSenior Software Engineer at Microsoft
Yashashwini GowdaYashashwini Gowda
Support Escalation Engineer at MICROSOFTSupport Escalation Engineer at MICROSOFT
Abhishek ShuklaAbhishek Shukla
Software Engineer 2 at MicrosoftSoftware Engineer 2 at Microsoft