Robin Igbonwelundu
Clondalkin, Dublin,Ireland
Summary
Seasoned Head Concierge known for exceptional service and leadership. Excel at managing high-performing teams and enhancing guest experiences, leading to consistently positive feedback and repeat visits. Recognised for implementing innovative solutions that streamline operations and boost guest satisfaction. Enthusiastic individual with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Head Concierge
Selfridges
London, United Kingdom
07.2023 - 11.2024
- Conducted regular staff trainings for improvement in customer service skills.
- Maintained high standards of cleanliness around the lobby area with regular inspections.
- Prioritised tasks effectively, improved operational efficiency during peak times.
- Utilised multilingual skills in dealings with international guests, bridged communication barriers.
- Handled guest complaints tactfully, resulted in successful resolution every time.
- Enhanced guest experience by providing detailed information about local attractions and events.
Administrative concierge
Harrods
Knightsbridge, London, United Kingdom
10.2022 - 05.2023
- Updated finance and payroll records with strong accounting knowledge.
- Recorded guest account activity to produce accurate bills upon departure.
- Managed VIP guest list, guaranteeing exceptional level of service at all times.
- Conducted personal banking services for VIP clients, offering tailored solutions according to their financial requirements.
- Managed front desk operations effectively during peak hours.
- Coordinated transportation arrangements for timely pick-ups and drop-offs.
Receptionist
Thirdspace Luxury Health Club
Canary Wharf, London, United Kingdom
02.2022 - 09.2022
- Maintained accurate logs of visitor entries for security purposes.
- Assisted with administrative tasks, improving overall functionality of the office.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Maintained accurate and up-to-date records for smooth handovers.
- Provided clerical support to company employees, including copying, faxing and file management.
- Upheld confidentiality with sensitive information handling procedures.
Education
High School Diploma - Sciences
Sacred Heart College
London 09.2018 - 01.2021
Skills
- Customer service expertise
- Staff training and development
- Local area knowledge
- Time-Keeping efficiency
- Luxury guest relations
- Cultural awareness
- VIP guest handling
- Personal shopping assistance
Custom
A-Level or equivalent
Personal Information
Industry: Social Science
Affiliations
- Pottery
- Running
- Painting
References
References available upon request.
Timeline
Head Concierge
Selfridges
07.2023 - 11.2024
Administrative concierge
Harrods
10.2022 - 05.2023
Receptionist
Thirdspace Luxury Health Club
02.2022 - 09.2022
High School Diploma - Sciences
Sacred Heart College
09.2018 - 01.2021
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