Roberto Gutierrez
Dublin,Ireland
Summary
Accomplished professional with extensive expertise in operational management, start-up companies, strategic planning, and cross-functional leadership. Proven track record in implementing cost-improvement programs, enhancing customer experience, and ensuring contractual compliance. Demonstrated ability to develop management systems, improve delivery efficiency, and manage client relationships. Committed to quality assurance oversight, regulatory compliance, and talent development.
Driven professional with a strategic mindset and proven leadership capabilities, excelling in process optimization and team management. Demonstrates strong analytical skills combined with adept communication to streamline operations and enhance productivity.
Results-driven with talent for streamlining processes and enhancing productivity.
Spearheaded initiatives that led to significant cost reductions and operational improvements. Known for building cohesive teams that achieve high performance and delivering transformative business outcomes.
Overview
26
26
years of professional experience
5
5
Certification
Work History
Director of Operations (Ground & IOCC)
Hibernian Airlines
Dublin, Ireland
11.2021 - 11.2024
- Director of Operations responsible for all aspects of company ground, cargo, and Integrated Operation Control departments, charter & ACMI contracts, including service providers (OCC, Scheduling, Planning, Crew Control, Hotac, IT, network, HR, and commercial) & deputy security manager. Company postholder and part of the senior leadership team, implementing corporate strategies, lean processes, and procedures
- Enhanced team engagement through targeted strategies. Oversaw completion of service-level agreements by managing service providers and client contracts (ACMI & Charter). Monitored and managed departmental KPIs and SPIs effectively, including commercial KPIs
- Management of company projects including Management and implementations of the Operations Control department start-up in achieving Aircraft Operator Certificate (AOC), Outsourcing of department activities, IOSA certification, Addition of new aircraft to the airline, New Airline implementations, and variations
- Developed and executed comprehensive manuals, policies, and procedures for the operations department. Reported outcomes and findings from inspections, with follow-up on corrective action plans. Executed risk assessment plans and secured operations by adhering to established policies, ensuring contractual compliance, maximizing commercial efficiency, and minimizing operational disruption
- Managed day-to-day operations and company contracts across multiple departments, improving workflow and productivity.Improved contract management through regular meetings, analysis of performance reporting, and enhancing client satisfaction. Developed and implemented strategies to improve operational efficiency. Managed allocation of personnel to guarantee operational safety.
- Established effective communication channels to ensure smooth information flow across all organizational levels. Coordinated cross-functional teams on projects to improve operational effectiveness and meet project deadlines. Streamlined processes, improving overall productivity and effectiveness.
- Collaborated with the HR department to streamline recruitment processes, attracting top talent. Directed staff recruitment and training development, building a highly skilled and motivated operations team
- Led strategic operational planning to align with organizational goals, enhancing overall efficiency. Improved operational efficiency by redesigning workflows and eliminating redundant processes
- Directed the implementation of new technologies to streamline processes and increase operational capacity. Led and inspired high-performing operational teams to deliver outstanding results against KPIs. Used exceptional communication and relationship-building skills to manage productive, profitable stakeholder relations
- Departmental budget preparation and financial management, optimizing resource allocation and cost reduction. Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements. Led operations team in daily tasks, optimizing workflow and increasing efficiency. Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives
Head of Operations (IOCC) & General Manager
Hibernian Airlines
Dublin, Ireland
07.2018 - 11.2021
- Head of operations control (Start-up company) responsible for the establishment,setup, implementation, and after-management of the airline's integrated operations control departments, including third-party subcontracted agents, staff, crew, systems, and commercial network, ensuring safe and compliant operations.
- Directed daily operation of company business and flexed with changing demands to consistently meet objectives towards company certification and start operations. Managed cross-functional teams to achieve project objectives within set timelines and budgets and managed essential relationships by monitoring third-party operations with defined KPIs and SLAs. Reviewed and updated operational policies and procedures to adapt to changing industry standards and practices. Liaised with external stakeholders to ensure alignment of operational activities with broader business objectives.Streamlined communication channels between departments to enhance information flow and decision-making
- Led the development and implementation of operational control systems to optimize efficiency and reduce costs. Facilitated regular team meetings to discuss operational challenges and brainstorm solutions. Oversaw daily operations across multiple departments, maintaining high standards of operational excellence. Established key performance indicators to measure operational success and inform strategic decisions. Monitored staff performance and developed improvement plans. Oversaw work of administrative staff supporting company operations and facilitated key cross-functional collaboration. Prepared statements detailing operational details and key performance indicators
- Coordinated strategic plans for administrative services management and optimization to best use available resources. Modeled business processes to identify strengths, weaknesses, and opportunities for improvement. Advised senior management on facilities needs and delivered ongoing operational support. Recruited and hired staff for organizational vacancies and enforced consistent policies across the workforce
- Cultivated a work environment focused on personal responsibility, continuous improvement, and delivering high-quality results. Set up business contracts, obtained signatures, and processed paperwork. Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands. Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction
Flight Operations Controller / Flight Planner / Crew Control
Cityjet
Dublin, Ireland
07.2016 - 07.2018
- Managed daily flight operations program efficiently and effectively.Maintained high standards of flight operations by adhering to regulatory guidelines. Guaranteed operational compliance with ICAO, EU, national, and government regulations.
- Managed crises, implementing contingency plans to minimize disruptions and maintain operational continuity. Monitored compliance with regulatory requirements, mitigating risk and ensuring adherence to legal standards. Led cross-functional teams in project execution, fostering collaboration and driving successful outcomes. Liaised with senior management to report on operational performance, making recommendations for strategic decisions. Kept flights running to schedule for smooth and reliable operations.
- Cultivated relationships with key stakeholders to support business objectives and ensure alignment across functions. Managed flight schedules to ensure timely departures and arrivals. Managed daily operations across multiple departments, streamlining processes for enhanced efficiency and productivity.Implemented sustainable practices, reducing environmental impact and enhancing corporate social responsibility
- Utilized flight planning software, leading to accurate weather forecasting and route planning. Collaborated with air traffic control for smooth take-offs and landings. Examined and approved flight plans. Used technical communication skills to translate complicated concepts in real time. Facilitated smooth take-off and landing of aircraft by collaborating with pilots. Executed emergency procedures effectively during crises, ensuring passenger safety. Responded proactively to unexpected changes in flight plans, demonstrating adaptability under pressure.
Operations Crew Resources Controller
Norwegian Airlines (NAI)
Dublin , Ireland
04.2015 - 07.2016
- Ensured smooth operations by effectively managing crew resources.Resolved manpower issues for maximum operational efficiency.Achieved optimal crew utilization with efficient roster management. Maintained communication with airline staff for the proper allocation of crews. Monitored changes in regulations and legislation to ensure company compliance. Complied with guidelines and developed policies to maintain compliance with other regulatory statutes
- Monitored crew duty hours, ensuring adherence to safety regulations.Managed crew scheduling to minimize flight disruptions. Coordinated swift response during unexpected events like weather disruptions or technical issues.Assessed daily flying program requirements to meet service standards efficiently.Handled administration tasks for successful record-keeping of crew members' details and schedules.
- Worked closely with other departments such as Operations Control Centre and Human Resources for comprehensive business strategies.Made decisions on crew positioning, and optimized coverage during peak times. Constantly monitored flight operations Systems data, issuing notifications and warnings to safeguard the continuation of safe flight operations.
Ground Operations Planner and Compliance Lead/ Assistant Airside & Ground Operations Manager/ Operations Control Duty Manager & Operations personnel Trainer/ Flight Dispatcher
Swissport (previously Servisair & Aviance)
11.2003 - 03.2015
Ground Operations Supervisor / Load Master & Flight Dispatcher
FBO - General Aviation Service SL (Private Aviation)
10.2001 - 11.2003
Ground Operations Supervisor
Air Nostrum
02.2000 - 10.2001
Operations & Crew Resource Officer
Swiftair / DHL (Air Cargo - EAT)
10.1999 - 02.2000
Ground Operations & Cargo Supervisor
Spanair
09.1998 - 10.1999
Education
Bachelor of Business Studies - Aviation Management
South East Technological University
Higher Certificate - Change Management
College of Management & IT
PPL(A) - JAA Private Pilot Licence
Aerofan- Aviation School
Higher Certificate - Financial Advisor
Citigroup Finance College
COU (University Course) -
Ramiro de Maeztu College
Skills
- Business acumen, performance reviews & administration
- Contractual compliance & process improvement techniques
- Project governance and contract performance reporting
- Resource allocation strategies & performance optimization
- Understanding of regulatory compliance
- Operations management & Cross-Functional leadership
- Corporate strategy implementation & Delivery efficiency improvements Talent development and training
- Systems development and implementation & Strategic planning
- Procedure and policy development Performance monitoring
- Stakeholders & Customer relationship management and engagement
- Cost reduction and efficiency, process improvement
Certification
- JAA Nominated Postholder (NPGO) course - EASA Air Operations Management Team Workshop -Ground Operations (Certificate)
- Aircraft Accident Investigation process & procedures (Certificate)
- EASA rules course (Certificate)
- Flight Dispatch & Operations Certificate (EASA approved, ICAO Document 7152-AN/857 Part D-3)
- Fatigue Risk Management & Flight time limitations Certificate (EASA certified)
- Crisis Communications Management training (Kenyon International Emergency Services)
- Emergency Response Training. ERP
- Compliance Monitoring System Training. CMS
- Safety Management System Training. SMS Level 1
- Basic Security Awareness Training (E.U. 2015/1998 11.2.6.2)
- Dangerous Goods Handling (CAT 6 )
- Root Cause Analysis Training (ORO.GEN.200)
- Safety and Incident Investigation Techniques (ORO.GEN.200)
- Safety Risk Assessment Training (SMM Level 2 - AMC1 ORO.GEN.200)
- Train the Trainer Certification
- Weight & Balance License for various long-haul/international airlines
- Load Control DCS
- LIR's
- Airside and Ramp safety awareness training
Languages
English
Fluent
Spanish
Native
French
Elementary
Italian
Beginner
Affiliations
- Sports, Travelling, Languages , Mentoring & Coaching, Reading, Photography
References
References available upon request.
Timeline
Director of Operations (Ground & IOCC)
Hibernian Airlines
11.2021 - 11.2024
Head of Operations (IOCC) & General Manager
Hibernian Airlines
07.2018 - 11.2021
Flight Operations Controller / Flight Planner / Crew Control
Cityjet
07.2016 - 07.2018
Operations Crew Resources Controller
Norwegian Airlines (NAI)
04.2015 - 07.2016
Ground Operations Planner and Compliance Lead/ Assistant Airside & Ground Operations Manager/ Operations Control Duty Manager & Operations personnel Trainer/ Flight Dispatcher
Swissport (previously Servisair & Aviance)
11.2003 - 03.2015
Ground Operations Supervisor / Load Master & Flight Dispatcher
FBO - General Aviation Service SL (Private Aviation)
10.2001 - 11.2003
Ground Operations Supervisor
Air Nostrum
02.2000 - 10.2001
Operations & Crew Resource Officer
Swiftair / DHL (Air Cargo - EAT)
10.1999 - 02.2000
Ground Operations & Cargo Supervisor
Spanair
09.1998 - 10.1999
PPL(A) - JAA Private Pilot Licence
Aerofan- Aviation School
Higher Certificate - Financial Advisor
Citigroup Finance College
Bachelor of Business Studies - Aviation Management
South East Technological University
Higher Certificate - Change Management
College of Management & IT
COU (University Course) -
Ramiro de Maeztu College
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