Roberto Amling
Castlebar,Ireland
Summary
Accomplished professional specializing in client support, sales operations, and account management. Expertise in data analysis and interpretation using Microsoft Office Suite and Google tools to generate actionable business insights. Proficient in CRM systems, including Salesforce and Dynamics, to improve customer relationships and optimize processes. Dedicated to leveraging analytical skills and operational excellence to drive organizational success in a fast-paced environment.
Overview
22
22
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
KYC Investigation Specialist
Amazon
2024.11 - 2025.07
- Ensured adherence to Amazon's policy guidelines to maintain site quality.
- Assisted in conducting KYC investigations to reduce compliance risks for new sellers.
- Supported sellers in achieving compliance for Amazon accounts to facilitate sales and revenue generation.
Customer Service Executive
Workhuman
2022.12 - 2024.06
- Provided exceptional first point of contact customer service via phone and email by assisting with access issues related to Workhuman platform and online store.
- Resolved queries regarding item delivery availability and returns for defective, damaged, or unwanted items.
- Coordinated daily follow-ups with suppliers on out of SLA order shipping and return requests to support timely resolutions for customers.
Fraud Prevention Analyst
PayPal
2020.06 - 2022.08
- Assisted in monitoring online transactions to help identify and reduce fraudulent activities.
- Supported communication with account holders via phone and email to clarify suspicious account activities and uphold customer trust in online platform.
- Helped identify emerging fraud patterns and shared insights with team to improve decision-making processes.
Partner Manager SMB
Pinterest
2020.02 - 2020.06
- Executed targeted outreach strategies to attract new advertisers while providing comprehensive account management for sustained revenue growth and customer retention.
Customer Service Representative
Citrix
2019.09 - 2020.02
- Handled inquiries from distributors, partners, and international customers regarding both technical and non-technical issues, ensuring clear communication and effective support.
Senior Support Associate for Indeed
Concentrix
2018.06 - 2019.09
- Oversaw training initiatives for agents and prospectors to ensure high standards of performance were met.
- Evaluated agent metrics to drive enhancements in service efficiency and quality.
- Championed achievement of KPIs through targeted performance strategies.
Sales Support Coordinator
Indeed
2016.12 - 2018.06
- Supported analysis of large internal customer data sets to identify up-selling opportunities within sales cycles.
- Assisted sales representatives by providing insights for tailored sales presentations to enhance customer engagement.
- Facilitated generation of new business opportunities through improved data utilisation.
Creative Strategist / Lead
YAHOO!
2006.02 - 2016.05
- Achieved significant client engagement improvements through expertly delivered training sessions via online and in-house formats.
- Optimised account strategies and executed quarterly business reviews for a portfolio of over 100 premium clients, including industry leaders Lufthansa and Trivago.
- Realised enhanced client satisfaction levels through consistent and strategic account management.
Client Services Representative
YAHOO! (Overture Ireland)
2005.02 - 2006.02
- Resolved customer inquiries across diverse issues to enhance overall service quality.
Product Specialist, 2. Level Engineer
Lexmark
2003.09 - 2005.02
- Utilised advanced troubleshooting techniques and customer relationship management tools to manage in-depth technical customer service for escalated cases.
Education
MA - Political Science, Modern History and Eastern-European History
Friedrich-Schiller University Jena
Jena, Germany 1996.10 - 2003.09
Master of Arts - Modern American History
University of Virginia
Charlottesville, US 2001.08 - 2002.01
Abitur (equivalent to Leaving Certificate) -
Rhön-Gymnasium Kaltensundheim
Kaltensundheim, Germany 1991.08 - 1995.06
Skills
- Client-Focused approach
- Customer education and onboarding
- Client support and engagement
- Sales operations and account oversight
- Data interpretation and analytics
- Microsoft Office suite and Google tools
- CRM expertise in Salesforce and Dynamics
Languages
German
Native
English
Fluent
Certification
Artificial Intelligence, ICDL Ireland, 24/10/2025
Affiliations
- Rugby and hiking
- Space Science
References
References available upon request.
Timeline
KYC Investigation Specialist
Amazon
2024.11 - 2025.07
Customer Service Executive
Workhuman
2022.12 - 2024.06
Fraud Prevention Analyst
PayPal
2020.06 - 2022.08
Partner Manager SMB
Pinterest
2020.02 - 2020.06
Customer Service Representative
Citrix
2019.09 - 2020.02
Senior Support Associate for Indeed
Concentrix
2018.06 - 2019.09
Sales Support Coordinator
Indeed
2016.12 - 2018.06
Creative Strategist / Lead
YAHOO!
2006.02 - 2016.05
Client Services Representative
YAHOO! (Overture Ireland)
2005.02 - 2006.02
Product Specialist, 2. Level Engineer
Lexmark
2003.09 - 2005.02
Master of Arts - Modern American History
University of Virginia
2001.08 - 2002.01
MA - Political Science, Modern History and Eastern-European History
Friedrich-Schiller University Jena
1996.10 - 2003.09
Abitur (equivalent to Leaving Certificate) -
Rhön-Gymnasium Kaltensundheim
1991.08 - 1995.06