Overview
Work History
Education
Skills
Timeline
Generic

Roberta Bellucci

Senior Middle Office Administrator

Overview

12
12
years of professional experience
2
2
Languages

Work History

Senior Middle Office Administrator

BNP Paribas
06.2019 - Current
  • Contract registration and maintenance for supply chain EMEA deals
  • Overall responsibility of Static Data Integrity on CSC Systems Front & Back
  • Ensure accuracy of CSC Front-Office configuration of Deal
  • Reconciling & Control of Static Data
  • Off-boarding
  • Register new clients’ contracts in Connexis Supply Chain platform following closely the
    instructions provided by the Implementation Team
  • Do the modifications on existing CSC contracts based on the instructions provided by the relevant team
  • Provide a reactive service/assistance to the different teams contacting with registration team
    (through escalation)
  • Participate to the training of co-workers involved in the registration activity at Front Office level
  • Provide a regular reporting of the activity, with analysis and recommendations to improve the
    registration process (creation KPI reports on weekly and monthly basis)
  • Perform a regular update on the internal registration procedure & ensure it is aligned with the
    latest Front Office and Back Office Releases
  • Draft other procedures related to the parallel projects involving registration team
  • Participate in the contracts migrations/merges in coordination with the project teams
  • Assist Business Support and Implementation team in performance of tests in UAT & production environments
  • Participate with IT teams in the performance of tests for delivery of new functionalities and new
    versions of application impacting the registration activity
  • Participate in weekly & monthly meetings with the main stakeholders teams involving in CSC
    activities
  • Partecipate to Connexis Supply Chain development projects

Trade Service Professional

Citibank
12.2015 - 06.2019
  • Maintain regular proactive calls with managed clients across the FI; Corporate and Benecare portfolios for EMEA Trade Operation
  • Support for CAD, letters of credit, bank guarantees
  • Maintain direct contact with clients and manage customer problems with proactive
  • Follow-up with the departments of Sales, Operations, Product Management
  • Analyze and determine how to reduce the number of contacts through automation and process
    improvement
  • Improve overall relations with our customers by offering customers personalized
  • Support based on their specific tasks and requirements, thereby facilitating improved ratings
    and customer surveys
  • Managed service level monitoring to all customers to ensure customer expectations
  • Keep pristine controls on all aspects of effective risk management function for TSP for business
    EMEA
  • Compliance screening (KYC/AML sanctions, Trade/Fraud Policy, US Anti-Boycott) during
    transaction processing
  • Provide accurate and timely reports for all managed accounts
  • Proactive management to increase customer revenues
  • Active marketing of Trade Advisor (online tools or online or self-help system based tools) to
    reduce the total number of contacts received routine.
  • Enable EMEA Trade to provide best service through streamlined operations delivery innovative
    client solutions, clear, concise and timely responses to queries, Trade related issues and timely
    escalation of any issues to operations managers

Customer Solutions Agent

PayPal
09.2012 - 12.2015
  • Customer Service Reviewing PayPal accounts and determine the legitimacy of the account and
    account holder and associated risk
  • Examination, interpretation, and decisions concerning the resolution of problems and activities,
    to prevent monetary losses as they relate to product functionally
  • Reviewing accounts and
    providing support using the appropriate tools, limiting accounts as result of any fraudulent or
    unfair practice or lifting limits as appropriate
  • Working to resolve customer queries in real time or passing the information to the most
    relevant PayPal department so it can be dealt with appropriately
  • Research using the appropriate tools, limiting accounts as appropriate or lifting limits
  • based on appeal (KYC,KYB,OFAC), closing out of buyer complaints, tracking customer contacts
    and logging relevant case related information
  • Proactively recommend and educate the customer about features and benefits of products in
    order to improve their satisfaction and deepen their relationship with PayPal
  • Providing consistent feedback regarding overall customer satisfaction, tools and processes

Education

Law

Universita' Studi Tor Vergata
Italy
2011

Skills

  • Record preparation

  • Contract Administration

  • Excellent Communication

  • Predisposition to teamwork and attitude to work to targets
    Excellent interpersonal skills and customer management
    Critical management and resolution skills (Problem Solving), analysis and project development
    Excellent knowledge of MS Office, Excel

Timeline

Senior Middle Office Administrator

BNP Paribas
06.2019 - Current

Trade Service Professional

Citibank
12.2015 - 06.2019

Customer Solutions Agent

PayPal
09.2012 - 12.2015

Law

Universita' Studi Tor Vergata

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Roberta BellucciSenior Middle Office Administrator