Robert Thompson
Barcelona
Summary
Highly motivated and detail-oriented professional looking for an English speaking roles. Offering excellent communication skills, a strong work ethic, and a dedication to delivering outstanding service to customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
HP
Barcelona
09.2024 - 11.2024
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Maintained accurate records of all customer interactions in the CRM system.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
SDR
Sage
Barcelona
01.2024 - 09.2024
- Monitored customer feedback to improve lead generation processes.
- Collaborated with the sales team to develop effective strategies for closing deals.
- Developed relationships with key decision makers within targeted organizations.
- Conducted market research to identify target customers, their preferences and needs.
- Utilized CRM tools to track performance metrics of lead generation activities.
- Identified potential new markets for lead generation activities.
- Responded promptly to inquiries from prospects regarding products or services.
- Generated qualified leads through outbound calls and emails.
Maintenance/Waiter/Kitchen Porter
Marlfeild House
Gorey
09.2017 - 12.2021
- Assisted with food preparation, storage, and maintenance when necessary
- Maintained cleanliness and sanitation of kitchen areas, including dishwashing and equipment maintenance
- Collaborated with colleagues to address issues and ensure smooth operations
- Adhered to safety standards and regulations, promoting a safe working environment.
Sales Associate
Reids Stationary
Calgary
09.2019 - 12.2020
- Provided exceptional customer service, addressing inquiries and offering product advice
- Demonstrated excellent sales techniques, resulting in increased purchase amounts
- Operated cash register, processed transactions, and maintained accurate records
- Managed inventory, restocked shelves, and organized displays to improve sales and presentation
- Trained new team members on sales processes, customer service, and cash register operation.
General Sales Assistant
Tesco
Gorey
10.2012 - 09.2017
- Assisted customers in finding products, answering inquiries, and offering product recommendations
- Utilized cross-selling techniques to maximize sales and enhance the customer experience
- Operated cash register, processed transactions, and maintained knowledge of store policies
- Managed inventory, restocked shelves, and ensured a well-presented store environment
- Provided training and support to new team members on sales processes and customer service.
Education
Skills
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Team Collaboration
- Attention to Detail
- Sales Techniques
- Cross-Selling
- Cash Handling
- Inventory Management
- Merchandising
- Retail Software
- Proactive and Self-Motivated
- Heavy Lifting
- Proven Problem-Solving Abilities
- Dedicated Work Ethic
- Positive Attitude
- Point of Sale (POS) System Operations
- B2BB2C
- Cold calling
- Prospecting
- Payment Processing
- Inventory Control
- Store Organization
- Loss Prevention
- Store Opening and Closing
- Objection handling
- Honest and Dependable
- Data Entry
Affiliations
- Kayaking
- Surfing
- Rock clmbing
Certification
- Food safety
- Fire safety
- Manual handling
- Safe pass
References
References available upon request.
Timeline
Account Manager
HP
09.2024 - 11.2024
SDR
Sage
01.2024 - 09.2024
Sales Associate
Reids Stationary
09.2019 - 12.2020
Maintenance/Waiter/Kitchen Porter
Marlfeild House
09.2017 - 12.2021
General Sales Assistant
Tesco
10.2012 - 09.2017
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