ROBERT TERTEREANU

• Managing the housekeeping department during temporary assignment, overseeing daily operations and ensuring all areas met high cleanliness and hygiene standards.
• Coordinating with maintenance, reception and other departments to ensure smooth operations and prompt resolution of issues.
• Handling guest complaints or special requests professionally, maintaining positive guest experiences.
• Cleaning and maintaining guest rooms and public areas to high hygiene standards.
• Taking care of inventory of cleaning supplies, linens, and equipment, ensuring stock levels are maintained and resources are used efficiently.
• Creating a weekly schedule for the housekeeping department, as well as organizing emails.
• Recruiting and training housekeeping staff for improved work efficiency.
• Fostering harmonious working relationships amongst housekeeping staff enhancing teamwork efforts.
• Coordinating maintenance tasks, leading to reduced downtime of facilities.

• Supervising and coordinating daily housekeeping operations to ensure all guest rooms, corridors, and public areas meet high cleanliness and hygiene standards.
• Cleaning and maintaining guest rooms and public areas to high hygiene standards.
• Inspecting rooms after cleaning to verify quality and adherence to company standards.
• Monitoring inventory of cleaning supplies and linens, placing orders and controlling usage to minimize waste.
• Ensuring staff follow proper health, safety, and sanitation procedures at all times.
• Handling guest requests, special requirements, and complaints promptly and professionally.
• Assisting in recruiting, onboarding, and training new housekeeping employees.
• Playing a key role in preparing the hotel for inspections and health audits.
• Fostering harmonious working relationships amongst housekeeping staff enhancing teamwork efforts.
• Coordinating maintenance tasks, leading to reduced downtime of facilities.

• Respect for privacy and confidentiality, physical stamina and ability to multitask.
• Knowledge of cleaning products and safety procedures.
• Customer service and communication, strong attention to detail.
• Assisting guests with requests in a polite and professional manner.
• Cleaning and maintaining guest rooms and public areas to high hygiene standards.
• Ensuring all cleaning supplies and equipment were used safely and correctly.
• Team player, collaborating with team members to ensure smooth daily operations.
• Reporting any damaged items, maintenance needs, or lost property.
• Supporting new staff by showing proper cleaning techniques.

• Welcoming customers warmly and providing knowledgeable assistance to help them find the right furniture and home solutions.
• Maintaining a clean, organized, and inspiring showroom that reflects IKEA’s values and visual merchandising standards.
• Paid attention to detail and proven ability to learn and adapt to new situations.
• Supporting self-service areas by restocking products, managing displays, and ensuring product availability.
• Processing payments, handling exchanges and returns professionally.
• Team player, collaborating with team members from different departments to meet daily goals and improve customer satisfaction.
• Identifying issues, analyzing information and providing solutions to problems.
• demonstrating respect, friendliness and willingness to help wherever needed.

The company entered the market in 2007, opening the first store in Ramnicu Valcea, and offers customers a wide range of sports products from the most famous brands like ADIDAS, Nike, Puma, Converse, New Balance, and others.

• Coordinating and actively participating in all store activities.
• Monitoring the sales activity and the evolution of sales, preparing sales reports on time.
• Ensuring the correct and timely supply of the store, as well as the transfer of products between stores.
• Carrying out the proper implementation of the activities and campaigns planned by the sales and marketing department.
• Responsible for the operations on the cash register and for collections, according to the procedures sent by the management of various brands.
• Resolving customer complaints, protecting the store's image and consumer relationships.
• Monitoring competitor activities, responding creatively to maintain relevancy and competitive edge.
• Greeting and assisting customers, providing friendly, helpful service.

The company entered the market in 2007, opening the first store in Ramnicu Valcea, and offers customers a wide range of sports products from the most famous brands like ADIDAS, Nike, Puma, Converse, New Balance, and others.

• Friendly and approachable with customers, assisting with prompt and polite support, always greeting first.
• Learning and using the training techniques to understand customer needs and recommend relevant products and services.
• Helping customers locate products in store as well as checking the system for merchandise at other sites.
• Gathering and preparing sales materials in preparation for sales meetings.
• Prioritizing helping customers over completing other routine tasks in store.
• Monitoring customers and the store for signs of security concerns and escalated issues to management.
• Managing efficient cash register operations, maintaining up-to-date knowledge of store sales, payment policies and security standards.
• Stocking merchandise, clearly labeling items and arranging according to size or color, visual merchandising, displays.