Robert Kelly
Loughshinny,Ireland
Summary
Results-driven professional with expertise in customer relationship management, sales process automation, and profit margin optimization. Skilled in delivering compelling value propositions, driving revenue growth, and fostering new business development through digital marketing strategies. Adept at leveraging cross-cultural understanding to enhance client engagement and expand market reach. Committed to optimizing business performance and achieving sustainable growth in competitive markets.
Offering strong interpersonal and communication skills with knack for building relationships and influencing others. Knowledgeable about team leadership and customer service, with proactive approach to problem-solving. Ready to use and develop negotiation, strategic planning, and leadership skills in sales leader role. Results-driven Sales Leader with knack for transforming underperforming teams into top performers. Known for leading by example and fostering culture of accountability and excellence. Successfully enhanced sales operations and consistently surpassed targets by implementing strategic initiatives and motivating teams to deliver outstanding results.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
Work history
Sales Leader
Viatel Technology Limited
Dublin, Ireland
05.2019 - 01.2026
- Achieving 12% organic net sales growth year on year for over 5 years
- Lead team of multi-functional sales individuals in developing their sales skills and careers both inside and outside account managers.
- Within six months developing pipeline from 0 to €1.5million – Products - Cloud Services, Co-Location, managed security, managed internet & Voice services.
- Quarter on quarter record sales growth averaging €1.2 million per QTR
- Established and maintained large business relationships across Ireland for Viatel
- Led regional sales initiatives, securing dominance in targeted markets.
- Participated actively in industry events, enhancing brand visibility amongst potential clients.
- Drove incentive schemes to motivate employees towards achieving targets.
- Developed new sales strategies for increased market penetration.
- Orchestrated successful product launches that generated brand awareness and increased sales.
- Achieved significant growth in customer base with effective lead generation techniques.
- Streamlined sales processes for more efficient operations.
- Delivered high sales performance within budget to strict deadlines and targets.
Senior business development
Zinopy
Dublin, Ireland
07.2018 - 05.2019
- Directed business development for Zinopy, generating £660k in net profit from security and virtualization services.
- Specialized in virtualization and cloud computing to enhance service offerings.
- Managed IT security and risk management initiatives to mitigate vulnerabilities.
- Developed mobility solutions to improve operational flexibility.
- Delivered professional, managed, and consulting services tailored to client needs.
- Exhibited high energy and enthusiasm in fast-paced work environment.
Enterprise Business Sales Manager
eir Group
Dublin, Ireland
11.2014 - 06.2018
- Responsible for 20M in Revenue with net growth of 6% year on year
- Streamlined sales processes to boost team productivity.
- Achieved higher customer satisfaction through innovative sales strategies.
- Drove revenue growth by identifying and capitalizing on emerging market trends.
- Guided team members in upselling and cross-selling techniques for enhanced customer value.
- Developed robust client relationships, fostering improved business growth.
- Led high-performance sales teams, ensuring target achievement across multiple areas.
- Built and maintained strong relationships with clients through consistent communication.
- Coordinated with internal teams to ensure optimal product and service delivery.
Regional Inside Sales Manager
eir Group
01.2010 - 05.2014
- Responsible for effectively managing and supervising 8 business desk-based account managers with a customer base of up to 4000 customers and revenue value of 13M, by planning and focusing sales targets (Revenue, Access, Data, Retention, Acquisition and Mobile). Managed the team through significant organizational change and financial constraints while maintaining and exceeding outlined targets.
- Led and managed a highly motivated inside sales team and digital sales whose aim was to maximise performance to grow and defend the business
- Instrumental in changing the call quality structure from a transactional selling base to relationship business understanding led solution sell
- Evaluated business requirements and identified customers’ needs through extensive product/service knowledge
- Provided on-going coaching and mentoring for performance and development of Individuals
- Drove sales and marketing, staff recruitment and development, and promoting the very highest level of service to ensure revenue growth
- Ensured all activity was in line conjunction with company policies and guidelines
- Devised strategic plans to achieve organizational goals.
- Implemented innovative strategies for market expansion.
- Coached team members, improved their performance significantly.
- Cultivated a competitive yet collaborative environment among team members.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Customer Service Team Leader
Capita on behalf of eircom
Dublin
01.2006 - 01.2009
- Achieved recognition as Business Service Centre Team Leader of the Year 2008.
- Led transition from two teams of 34 agents to a streamlined team of 10 agents.
- Established a best-in-class service model, reducing days on hand significantly.
- Coached individuals to foster strong teams and enhance performance.
- Oversaw all areas of team leadership and customer service delivery.
- Consistently met monthly targets of up to 48,000 contacts, ensuring high satisfaction levels.
- Achieved all agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Demonstrated excellent time management and ability to work under pressure.
Customer Service Representative
eircom Ltd
01.2005 - 01.2006
- Enhanced communication channels through regular updates on company policies and promotions.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Facilitated customer loyalty programmes to enhance customer retention.
- Trained new hires for improved productivity and efficiency on the job floor.
- Provided top-notch support for increased customer satisfaction.
Education
Master of Science (MSc) - Strategic Management HRM
Dublin Institute of Technology
Dublin 01.2011 - 01.2013
Diploma - Managing People Programme
IBEC/DIT
01.2012 - undefined
Diploma - OMT Management Courses: Coaching, Mentoring And Leading For Success
Limerick 01.2010 - 01.2011
Honours Degree - Marketing Management
ITT
Dublin 01.2000 - 01.2005
Skills
- Customer relationship management proficiency
- Profit margin optimization
- Value proposition delivery
- Cross-Cultural understanding
- Digital marketing
- Revenue growth
- Digital marketing understanding
- Quota setting
- Financial reporting
- Growth mindset
- Sales strategising
References
References Available on Request
INTERESTS
My family is at the heart of what I do. One of my main interests is athletics in which I have achieved many ambitions and goals. I have proudly represented my club, country and School home and abroad. I was awarded a certificate of distinction in 2000 for my contribution to athletics. In October 2008 I completed the Dublin Marathon. Other interests include Horse Racing, Swimming and cycling.
Accomplishments
- I have been successful in managing a highly motivated world class inside sales team who have successfully grew revenue, quarter on quarter, by up selling, building trust in both the products they offer and their ability to deliver on what was promised, resulting in exceeding sales targets and high customer retention rates.
- On top of my day to day management of the team I have also taken on the role of head of sales for hosted voice which is an important strategic growth product for eir business. Within this role we have successfully grown pipeline to over 4000 seats through implantation of highly visible marketing EDM’s and customer demo days.
- With our base we have 400 of Ireland’s top companies who have implemented detailed account plans and identified strategic growth opportunities which will ensure we are positioned within the customer eyes as a trusted advisor and be their network provider of choice.
- I have fostered excellent relationships with cross functional teams, improving departmental communications, increasing customer (both internal & external) satisfaction. Through these internal relationships I have had the opportunity to be involved in various business activities outside of my direct role. I was involved in the design and implementation of many of our product offerings working closely with product development and the Salesforce team.
- During my time in this role we were awarded eir business sales team of the year 13/14.
Timeline
Sales Leader
Viatel Technology Limited
05.2019 - 01.2026
Senior business development
Zinopy
07.2018 - 05.2019
Enterprise Business Sales Manager
eir Group
11.2014 - 06.2018
Diploma - Managing People Programme
IBEC/DIT
01.2012 - undefined
Master of Science (MSc) - Strategic Management HRM
Dublin Institute of Technology
01.2011 - 01.2013
Regional Inside Sales Manager
eir Group
01.2010 - 05.2014
Diploma - OMT Management Courses: Coaching, Mentoring And Leading For Success
01.2010 - 01.2011
Customer Service Team Leader
Capita on behalf of eircom
01.2006 - 01.2009
Customer Service Representative
eircom Ltd
01.2005 - 01.2006
Honours Degree - Marketing Management
ITT
01.2000 - 01.2005