Robert Hlavac
Spiddal, Ireland,G
Summary
Guest-oriented hotel manager offering more than 15 years of experience in hospitality and tourism industries. Very skilled and intelligent management professional with exceptional knowledge of hotel precesses and their management. Very successful in enhancing occupancy rates, cutting costs and guest satisfaction through strategic marketing and staff development. Expert in digital marketing, graphic design and staff management, I excel in optimizing operations and driving revenue growth.
Overview
18
18
years of professional experience
Work History
Chef
High Grove Garderns Limited
2024.05 - Current
- Managed food preparation tasks on daily basis, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Hotel General Manager
Hotel Diery**** Slovakia
2008.10 - 2023.12
- Created top product for tourists, based on cooperation with other businesses and local authorities
- Increased hotel occupancy rates through effective marketing strategies
- Maximized revenue generation through strategic room pricing, inventory management
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Launched successful loyalty programs to retain valuable customers and boost repeat visits.
- Created local food and beverage menu with seasonal specials
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
Taxi Driver
Addison Lee Ltd.
2006.10 - 2008.06
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
Education
High School Diploma -
06.2005
Skills
- Digital Marketing
- Customer Relationship Management (CRM)
- SEO Optimization
- Social Media Marketing
- Staff Management
- Web Analytics
- MS Office Suite, Adobe Photoshop and Illustrator
- Market Research Analysis
- Staff Training and Development
- Teamwork and Leadership
Accomplishments
- Collaborated with my partner in the development of project www.srdcomposlovensku.sk.
- Web, mobile app and published book with more than 3000 copies sold.
Languages
Slovak
Native language
English
Advanced
C1
Timeline
Chef - High Grove Garderns Limited
2024.05 - Current
Hotel General Manager - Hotel Diery**** Slovakia
2008.10 - 2023.12
Taxi Driver - Addison Lee Ltd.
2006.10 - 2008.06
Bilingual English-Slovak Grammar School - High School Diploma,
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