Órla Margaret Cagney

Annotate physician–patient dialogues and clinical documentation to train healthcare AI models across multiple medical specialties.
Interpret diagnoses, treatments, and procedures using strong medical terminology and clinical reasoning expertise.
Perform quality control, peer review, and workflow improvements to ensure annotation accuracy, data integrity, and consistent model learning.

Managed complex, high-risk medical cases while ensuring compliance with SOPs, and cost controls.
Collaborated with global teams to resolve escalations and to guide case strategy.
Mentored agents, handled complaints, and produced analytical reports on high-cost cases to support operational decision-making.

Led and mentored a team of 15 travel advisers, strengthening performance in complex client and medical assistance cases.
Directed the end-to-end management of repatriation cases, ensuring operational, logistical, and medical compliance.
Investigated high-level complaints, performed root cause analysis, and collaborated with internal teams, partners, and stakeholders to improve service quality.

Coordinated with the Central Invoice Processing Team to ensure accurate, timely invoice handling and strong vendor relationships.
Improved invoice processing workflows within the Travel Operations Team, increasing operational efficiency.
Maintained financial data accuracy through system updates and clear communication of allocations across departments.

Managed patient records within pharmacy systems, guided medication dosage and usage, and organised scheduling and documentation for COVID-19 vaccination clinics.