Ritesh Bishnoi

• Technical program lead for Microsoft 365 Copilot adoption at a 100k+ users global enterprise, coordinating engineering, product, security, and compliance teams.
• Led critical engineering escalations via Microsoft governance frameworks, unblocking data retention, compliance, security, and reliability issues that gated scale‑out.
• Partnered with product and engineering to translate customer signals into clear program requirements and execution plans.
• Established success metrics, dashboards, and escalation cadence, improving predictability, transparency, and cross‑team alignment.
• Demonstrated deep technical fluency across M365 workloads, cloud services, security/compliance, and distributed systems.
• Regularly briefed Microsoft executives and customer C‑suite, translating complex technical issues into outcome‑driven narratives.
• Enabled enterprise‑wide Copilot rollout from pilot to full production; recognized by senior Microsoft leadership and the customer for driving confidence and adoption.

• Senior Modern Workplace consultant specializing in EMS, Intune, Configuration Manager (SCCM), Windows 10, and Microsoft 365 deployments for large enterprise customers.
• Led architecture design and end‑to‑end deployment of Modern Workplace solutions, aligning business, security, and technical requirements.
• Provided customer‑facing consulting across complex, multi‑vendor enterprise environments, working closely with customer IT leadership and delivery teams.
• Delivered projects in high‑pressure regulated industries (Banking, Financial Services, Automotive), ensuring secure, compliant, and scalable outcomes.
• Collaborated with global consulting firms (Deloitte, KPMG, Ernst & Young) on transformation and transition programs, contributing to project governance and IT process definition.
• Advised customers on disaster recovery, business continuity, and resiliency strategies for workplace and infrastructure platforms.
• Supported third‑party audits, compliance assessments, and remediation activities for IT infrastructure and Modern Workplace solutions.

• Acted as trusted technical advisor for enterprise customers, driving successful planning, deployment, and optimization of Microsoft cloud and M365 solutions.
• Provided deep technical expertise, risk mitigation, and proactive guidance to prevent incidents and improve service health.
• Led technical workshops, architecture reviews, and design sessions aligned to customer business and operational goals.
• Partnered with account teams and engineering to unblock issues, influence outcomes, and accelerate customer success.

I worked as Technical Lead on a transformation program for one of Ireland's largest banks, managing projects involving migrations to Windows 7 and Microsoft 365 Office.

Worked as a Technical Lead on a Windows 7 and M365 Office Migration projects.