Rishabh Ramaul
Crumlin,Dublin
Summary
Dynamic entrepreneur and startup enthusiast with a strong marketing and customer relationship management background. Experienced in various roles from Co-Founder to Senior Executive, I have developed skills in leadership, business development, and digital marketing. Building and maintaining professional relationships and utilizing social media networks for business growth come naturally to me. My entrepreneurial journey has given me a unique perspective and valuable skills that I am excited to apply in a new role to drive personal and organizational success.
Overview
9
9
years of professional experience
Work History
Senior Executive
ROINET Solution
01.2022 - 11.2022
- Established and nurtured robust relationships with clients and internal teams, enhancing customer satisfaction and collaboration within the company
- Proactively identified and pursued new business opportunities, providing clients with tailored advice on products and services to meet their specific needs
- Boosted operational efficiency by pinpointing bottlenecks in sales processes and implementing strategic solutions to address them
Customer Support Executive
Dhani Loans and Services
12.2020 - 12.2021
- Provided assistance to customers in loan processing, ensuring the correct application of loans to their intended purchases
- Maintained a systematic tracking of loan payments, issued reminders for overdue payments, and initiated foreclosure procedures in cases of loan default
- Enhanced customer satisfaction levels by effectively addressing and resolving customer inquiries, concerns, and complaints in a timely manner
Sales Manager
Star Health and Allied Co. Ltd
12.2019 - 05.2020
- Successfully met sales targets by meticulously planning and supervising the sales team, which involved providing them with necessary direction, support, and motivation
- Effectively managed customer relations issues, ensuring swift resolution and thereby enhancing client satisfaction
- Boosted sales revenue by formulating and executing potent sales strategies
Consulting Intern
ANAND TRUCKING PRIVATE LIMITED
10.2018 - 06.2019
- Defined KPIs to track project success and provided detailed reports for management to ensure alignment with goals.
- Created custom presentations and managed performance metrics for existing accounts to boost client acquisition and retention.
- Supported client projects and internal initiatives by delivering quality results and contributing to meetings and brainstorming sessions.
- Collected and analyzed both qualitative and quantitative data, translating insights into actionable strategies for continuous improvement.
Customer Support Executive
Limeroad.Com
02.2017 - 09.2017
- As a Customer Support Executive at Limeroad.Com from February 2017 to September 2017, I was actively involved in Digital Marketing and Customer Service roles, which required me to facilitate direct communication between employees and customers
- My strategic approach to customer engagement and satisfaction led to a significant reduction in the rate of product returns, demonstrating my ability to implement effective strategies
Co-Founder
Grats Pvt Ltd
05.2014 - 12.2016
- Launched a new clothing line in Himachal Pradesh, successfully establishing a fresh business venture as a Co-founder
- Brand Development: Led the creation and evolution of the brand’s identity, defining its mission and value proposition to establish a unique market presence.
- Product Development: Managed the end-to-end design and production of high-quality products, ensuring cost-effectiveness and alignment with brand vision.
- Digital Marketing Strategy: Developed and executed digital marketing campaigns, driving brand awareness and customer engagement through social media and influencer partnerships.
Education
Masters of Business and Administration - Marketing Management
Dublin Business School
Dublin, Ireland01.2024
Post Graduate Diploma in Business Management - Business Management
Shoolini University of Biotechnology And Management Sciences
India01.2018
Bachelor of Commerce (Hons) - Commerce
Shoolini University of Biotechnology And Management Sciences
India01.2014
Skills
- Business development
- Data Analysis & Market Research
- Digital Marketing & Social Media Strategy
- Customer Relationship Management (CRM)
- Sales & Business Development
- Process Optimization
- Leadership & Team Collaboration
- Problem-Solving & Critical Thinking
- Communication & Negotiation
- Adaptability & Time Management
- Executive-level support
- Operational management
Timeline
Senior Executive
ROINET Solution
01.2022 - 11.2022
Customer Support Executive
Dhani Loans and Services
12.2020 - 12.2021
Sales Manager
Star Health and Allied Co. Ltd
12.2019 - 05.2020
Consulting Intern
ANAND TRUCKING PRIVATE LIMITED
10.2018 - 06.2019
Customer Support Executive
Limeroad.Com
02.2017 - 09.2017
Co-Founder
Grats Pvt Ltd
05.2014 - 12.2016
Masters of Business and Administration - Marketing Management
Dublin Business School
Post Graduate Diploma in Business Management - Business Management
Shoolini University of Biotechnology And Management Sciences
Bachelor of Commerce (Hons) - Commerce
Shoolini University of Biotechnology And Management Sciences
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