Micros by oracle
Rishabh Jawa
Senior Manager
Carlow,CW
Summary
Dynamic and results-driven hospitality professional with extensive experience in management, operations leadership, and customer service. Proven success in optimizing operations, enhancing customer satisfaction, and driving revenue growth within fast-paced environments. Expertise in team leadership, event coordination, and strategic planning ensures seamless service delivery while fostering a positive guest experience. A commitment to elevating standards and implementing innovative solutions significantly contributes to organizational success.
Overview
2026
2026
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Senior Duty Manager
Mountwolseley Hotel
2025 - Current
- Ensured compliance with industry regulations and company policies through regular audits and inspections.
- Developed strong relationships with local vendors to secure competitive pricing on supplies and services.
- Boosted employee morale through recognition programs, team-building events, and professional development opportunities.
- Enhanced guest satisfaction with prompt resolution of complaints and proactive communication.
- Assisted General Manager with daily administrative tasks such as budget preparation, financial reporting, and performance analysis.
- Coordinated staff schedules to ensure adequate coverage during peak hours and special events.
Senior Manager
Glenview Hotel
06.2024 - 07.2025
- Developed and implemented strategic business plans to enhance operational efficiency.
- Managed budgets, optimized revenue streams, and ensured profitability.
- Handled VIP guest relations, addressing feedback to improve customer experience.
- Led sales and marketing initiatives to drive client acquisition and retention.
- Oversee daily hotel operations, ensuring compliance with safety and quality standards.
- Managed a team of 50+ staff, focusing on training and performance improvement.
- Analyzed financial reports to create budgets and optimise hotel profitability.
- Coordinated special events, enhancing the hotel's reputation and community ties.
- Developed and implemented strategic marketing plans to boost occupancy rates.
Food & Beverage Supervisor
Conrad by Hilton Hotels
03.2023 - 06.2024
- Supervise daily food & beverage operations, ensuring exceptional guest experiences.
- Train and mentor team members to maintain high service standards.
- Oversee cash handling procedures and reconcile transactions to minimize discrepancies.
- Ensure compliance with health and safety regulations.
- Developed and implemented new menu items that boosted sales by 20% within months.
- Resolved guest complaints promptly, enhancing overall customer satisfaction ratings.
Senior Hotel Manager
OYO Hotels
- Supervised a team of 50+ employees, ensuring smooth daily operations.
- Conducted monthly audits and financial reporting to optimize budgeting.
- Implemented cost-saving strategies, improving profit margins.
- Spearheaded recruitment, training, and employee development initiatives.
Venue Manager
BookEventz.com
- Planned and executed over 50+ events, ensuring seamless coordination and high customer satisfaction.
- Managed vendor relationships and logistics for various corporate and social events.
- Trained staff to maintain high service standards.
- Managed vendor relations, securing contracts and coordinating services for events.
Sales Associate (Luxury Retail)
Delhi Duty-Free
- Delivered personalized customer service to high-end clientele.
- Assisted in up-selling and cross-selling to boost revenue.
- Resolved customer disputes in a professional manner.
Food & Beverage Associate (Part-Time)
Akbar's Restaurant
- Provided exceptional service, leading to increased customer retention.
- Managed order accuracy and timely service delivery.
- Assisted with inventory control and stock level management.
Education
Master of Science - Tourism & Hospitality Management
University of Huddersfield
United KingdomBachelor of Science - Hotel Management
NCHMCT
IndiaSkills
Coordination of hospitality operations
Software
Procure Wizard
Opera by oracle
Volante POS
Planet PMS
Time point
Certification
Food Safety & Hygiene Certification
Timeline
Senior Manager
Glenview Hotel
06.2024 - 07.2025
Food & Beverage Supervisor
Conrad by Hilton Hotels
03.2023 - 06.2024
Senior Hotel Manager
OYO Hotels
Sales Associate (Luxury Retail)
Delhi Duty-Free
Food & Beverage Associate (Part-Time)
Akbar's Restaurant
Bachelor of Science - Hotel Management
NCHMCT
Senior Duty Manager
Mountwolseley Hotel
2025 - Current
Venue Manager
BookEventz.com
Master of Science - Tourism & Hospitality Management
University of Huddersfield