Micros by oracle
Rishabh Jawa
Senior Manager
Carlow,CW
Summary
Dynamic and results-driven hospitality professional with extensive experience in management, operations leadership, and customer service. Proven success in optimizing operations, enhancing customer satisfaction, and driving revenue growth within fast-paced environments. Expertise in team leadership, event coordination, and strategic planning ensures seamless service delivery while fostering a positive guest experience. A commitment to elevating standards and implementing innovative solutions significantly contributes to organizational success.
Overview
2026
2026
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Senior Duty Manager
Mountwolseley Hotel
2025 - Current
- Ensured compliance with industry regulations and company policies through regular audits and inspections.
- Developed strong relationships with local vendors to secure competitive pricing on supplies and services.
- Boosted employee morale through recognition programs, team-building events, and professional development opportunities.
- Enhanced guest satisfaction with prompt resolution of complaints and proactive communication.
- Assisted General Manager with daily administrative tasks such as budget preparation, financial reporting, and performance analysis.
- Coordinated staff schedules to ensure adequate coverage during peak hours and special events.
Senior Manager
Glenview Hotel
06.2024 - 07.2025
- Developed and implemented strategic business plans to enhance operational efficiency.
- Managed budgets, optimized revenue streams, and ensured profitability.
- Handled VIP guest relations, addressing feedback to improve customer experience.
- Led sales and marketing initiatives to drive client acquisition and retention.
- Oversee daily hotel operations, ensuring compliance with safety and quality standards.
- Managed a team of 50+ staff, focusing on training and performance improvement.
- Analyzed financial reports to create budgets and optimise hotel profitability.
- Coordinated special events, enhancing the hotel's reputation and community ties.
- Developed and implemented strategic marketing plans to boost occupancy rates.
Food & Beverage Supervisor
Conrad by Hilton Hotels
03.2023 - 06.2024
- Supervise daily food & beverage operations, ensuring exceptional guest experiences.
- Train and mentor team members to maintain high service standards.
- Oversee cash handling procedures and reconcile transactions to minimize discrepancies.
- Ensure compliance with health and safety regulations.
- Developed and implemented new menu items that boosted sales by 20% within months.
- Resolved guest complaints promptly, enhancing overall customer satisfaction ratings.
Senior Hotel Manager
OYO Hotels
- Supervised a team of 50+ employees, ensuring smooth daily operations.
- Conducted monthly audits and financial reporting to optimize budgeting.
- Implemented cost-saving strategies, improving profit margins.
- Spearheaded recruitment, training, and employee development initiatives.
Venue Manager
BookEventz.com
- Planned and executed over 50+ events, ensuring seamless coordination and high customer satisfaction.
- Managed vendor relationships and logistics for various corporate and social events.
- Trained staff to maintain high service standards.
- Managed vendor relations, securing contracts and coordinating services for events.
Sales Associate (Luxury Retail)
Delhi Duty-Free
- Delivered personalized customer service to high-end clientele.
- Assisted in up-selling and cross-selling to boost revenue.
- Resolved customer disputes in a professional manner.
Food & Beverage Associate (Part-Time)
Akbar's Restaurant
- Provided exceptional service, leading to increased customer retention.
- Managed order accuracy and timely service delivery.
- Assisted with inventory control and stock level management.
Education
Master of Science - Tourism & Hospitality Management
University of Huddersfield
United KingdomBachelor of Science - Hotel Management
NCHMCT
IndiaSkills
Coordination of hospitality operations
Strong customer support skills
Leadership in training initiatives
Event planning expertise
Profit maximization
Quality control management
Effective Time Management
Active listening abilities
Resilient in high-stress situations
Proactivity
Conflict resolution
Leadership
Experienced with Office Suite applications
POS system management
Experienced with event management tools
Software
Procure Wizard
Opera by oracle
Volante POS
Planet PMS
Time point
Certification
Food Safety & Hygiene Certification
Timeline
Senior Manager
Glenview Hotel
06.2024 - 07.2025
Food & Beverage Supervisor
Conrad by Hilton Hotels
03.2023 - 06.2024
Senior Hotel Manager
OYO Hotels
Sales Associate (Luxury Retail)
Delhi Duty-Free
Food & Beverage Associate (Part-Time)
Akbar's Restaurant
Bachelor of Science - Hotel Management
NCHMCT
Senior Duty Manager
Mountwolseley Hotel
2025 - Current
Venue Manager
BookEventz.com
Master of Science - Tourism & Hospitality Management
University of Huddersfield